- Position Title
- Park Guide (Fee Collection)
- Agency
- National Park Service
- Announcement Number
- SE-1630-OBED-23-12127566-DE Opens in new window
- Open Period
- Monday, September 18, 2023 to Monday, October 2, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Assessment 1
Minimum Qualifications and Specialized Experience (Screen Out)
1.
From the descriptions below, select one response that best describes how your background meets the specialized experience requirements for a Park Guide (Fee Collection) GS-0090-04 position. If you do not meet the minimum qualification, you will be considered not qualified and will not receive consideration for this position. Please note your resume must clearly and fully support all answers you claim on this and other questions. If not, you will be found ineligible for this position or your score will be lowered.
For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Provide information to visitors of public visitor facilities on the mission, organization, and policies of the agency, regardless of ethnicity or country of origin.
3.
Independently operate park visitor facilities with good knowledge of opening/closing procedures, responding to visitor questions, problems, and complaints, as well as providing directions.
4.
Provide assistance to the public and visitors with disabilities.
5.
Handle difficult or rude visitors with professionalism and courtesy.
6.
Respond to emergencies calmly and professionally to the extent of medical training.
7.
Work in a busy environment while using multi-tasking skills, including answering phones, helping visitors, operating a two-way radio, etc.
8.
Provide information, orientation, and interpretation to the public in a clear and concise manner in a face-to-face setting.
9.
Represent an agency or business in a professional light through behavior, attitude, and appearance of uniform.
10.
Present technical or complex information to others in an understandable manner.
11.
Communicate by use of two-way radio, public address system, etc.
12.
Answer a telephone and provide information to the general public.
13.
Speak before a variety of audiences, including large and small groups, different age groups, special interest groups, taking into account public speaking techniques, speech organization, audience interest, and use of presentation techniques.
14.
Participate in activities that demonstrate public speaking skills with a wide variety of diverse groups including the general public, park employees, other agency employees, park neighbors, and community leaders, regardless of ethnicity or country of origin.
15.
Teach or speak before specific audiences with variety of size, age, or interest taking into account public speaking and presentation techniques (e.g. speeches for academic credit, for senior or community groups, etc.).
16.
Speak before a variety of audiences in a park, museum, recreation, or conservation area on conservation and stewardship.
17.
Speak before a variety of audiences in a park, museum, recreation, or conservation area on Southern Appalachian history and culture.
18.
Maintain daily records and statistics on visitation to facilities.
19.
Compile routine reports, assemble and mail information packets, and perform other clerical duties.
20.
Use basic computer operations and software such as word processing, presentation programs, desktop publishing, and graphics, photo, and/or database programs to create informational and education articles, handouts, and materials to post on bulletin boards.
21.
Conduct physically challenging activities such as hikes or education programs in a variety of weather conditions and in mountainous terrain.
22.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.