- Position Title
- Supervisory Administrative Specialist (Travel Coordinator)
- Agency
- Small Business Administration
- Announcement Number
- DE-23-DASD-12131680 Opens in new window
- Open Period
- Monday, September 18, 2023 to Friday, September 29, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Assessment 1
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
1.
Carefully read the following descriptions of experience. Select the one that best describes your qualifications for the GS-13 Supervisory Administrative Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
2.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
3.
Interpret and apply applicable travel laws, regulations, procedures, and policies regarding the Travel
Operations Branch Program.
Operations Branch Program.
4.
Review travel vouchers for completeness and to ensure compliance with applicable travel
laws, regulations, procedures, and policies.
laws, regulations, procedures, and policies.
5.
Coordinate travel plans, airline reservations, rental/GSA vehicles and other travel related needs.
6.
Serve as a customer representative on a support desk line.
7.
Process credit card applications, renewals, shipments, reconciliations, closures, etc.
8.
Review and analyze the content of accounting, budget, or other financial management related documents to investigate and resolve discrepancies.
9.
Create training materials and instruct subordinates on proper travel arrangement, credit card, support desk and voucher procedures.
10.
Manage an administrative program for an agency or organization.
11.
To support the responses you provided to questions 03-10, please indicate the position(s) in your resume that demonstrates your experience related to Administration and Management and the tasks listed above (provide position title, company and dates only).
12.
Gather information, compile data, and prepare reports using Microsoft Office programs.
13.
Utilize Microsoft Excel to create spreadsheets to organize data a perform calculations.
14.
Import and Export data from various sources including databases, electronic ticketing system, Web based and Oracle systems.
15.
Exercise reporting functions in various databases to monitor task progress and completion.
16.
Use Web-based systems to process travel arrangements, vouchers, payments, credit cards and provide support desk assistance.
17.
Create travel voucher payments in an automated payment system through electronic means.
18.
To support the responses you provided to question 12-17, please indicate the position(s) in your resume that demonstrates your experience related to Computer Skills and the tasks listed above (provide position title, company and dates only).
19.
Interact daily with travelers, travel management companies, employees, and management to perform travel related duties for customers.
20.
Communicate effectively in person and over the telephone to provide guidance to customers and internal and external customers.
21.
Communicate clearly, concisely, and courteously to customers, supervisors and senior management using Microsoft Outlook or comparable email systems.
22.
Handle routine and unusual customer service requests in a timely fashion and track all requests to ensure resolution.
23.
Monitor, identify and escalate (when appropriate) non-routine customer service requests to appropriate authority for resolution.
24.
To support the responses you provided to question 19-23, please indicate the position(s) in your resume that demonstrates your experience related to Managing Human Resources and the tasks listed above (provide position title, company and dates only).
25.
Create complex reports and produce regular and requested ad hoc reports for immediate supervisor and/or senior management.
26.
Analyze and resolve problems identified in reports.
27.
Develop statistical analysis tools and utilize statistical data to monitor performance.
28.
Make recommendations to immediate supervisor and/or senior management based on statistical analysis and interpretation of data.
29.
Perform internal reviews for compliance with travel laws, agency regulations & policies, and other
applicable guidelines.
applicable guidelines.
30.
Evaluate program performance and take action to correct deficiencies.
31.
To support the responses you provided to questions 25-30, please indicate the position(s) in your resume that demonstrates your experience related to Problem Solving and the tasks listed above (provide position title, company and dates only).
32.
Adjust workload and assignments for subordinates as required.
33.
Answer questions and provide feedback to team members on job performance.
34.
Instruct team members in specific tasks and job techniques.
35.
Monitor employee outputs for quality, errors, and discrepancies.
36.
Maintain records of discrepancies and errors and work with employees to correct deficiencies.
37.
Accurately match employee skill set to assign work based on priority, difficulty, and capabilities.
38.
Conduct annual performance reviews on employees.
39.
Identify and tailor training needs of employees based on individual competencies required for specific positions within the department.
40.
To support the responses you provided to questions 32-39, please indicate the position(s) in your resume that demonstrates your experience related to Customer Service and the tasks listed above (provide position title, company and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
41.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency.