- Position Title
- Information Technology Specialist
- Agency
- Office of the Chief Information Officer
- Announcement Number
- 23-CEC-277 Opens in new window
- Open Period
- Thursday, September 21, 2023 to Thursday, September 28, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
3.
Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
4.
Are you a current Excepted Service employee of a Federal Agency covered by an OPM Interchange agreement that conveys noncompetitive eligibility?
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
5.
Are you eligible for competitive consideration under any of the following merit promotion categories?
- Current Federal civilian employee in the Competitive service on a permanent career or career-conditional appointment
- Current Excepted service employee covered by an Interchange Agreement
- Former Federal employee with Reinstatement eligibility
- Veterans Employment Opportunities Act of 1998 (VEOA)
- Current Federal employee serving on a VRA appointment
- Land Management Employee eligible under Public Law 114-47
- Other competitive category not listed above (you must submit proof of eligibility)
6.
Are you eligible to be appointed under the Military Spouse Noncompetitive Appointing Authority based on any of the following categories?
- You are the spouse of an active duty member of the Armed Forces.
- You are the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs.
- You are the widow or widower of a member of the Armed Forces killed while in active duty status, and you have not re-married.
For more information, review USAJOBS Veterans resources. (https://www.usajobs.gov/Veterans)
7.
Are you a former federal employee that has been separated for at least one full year and is eligible to be non-competitively reinstated to a higher grade or full-performance level than which you left federal employment?(Note: you MUST provide: 1) a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2"); AND 2) the last performance appraisal you received from your federal employment which shows at least a fully successful rating.)
8.
Do you currently hold (or have you previously held) on a permanent basis, a position in the competitive service (or in another merit system with which OPM has an interchange agreement), with promotion potential equivalent to (or higher than) the full performance level of the position advertised in this vacancy announcement?
9.
Are you eligible under any other miscellaneous appointing authority not listed thus far, such as (but not all inclusive to):
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
- Postal Career Service Employee;
- Postal Rate Commission Employee;
- Government Accountability Office (GAO) Employee;
- Administrative Office of the U.S. Courts Employee; or
- Foreign overseas employee or eligible family member of former overseas employee
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
10.
Are you eligible for consideration as a Peace Corps, VISTA, or Action volunteer? If you select this option, you are required to provide acceptable documentation of your appointment eligibility by submitting proof of employment from the appropriate agency with your completed application.
11.
Do you have a severe physical, psychiatric or mental disability that qualifies you for a Schedule A Disability appointment?
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
12.
Are you a veteran who separated from active duty under honorable conditions and you:
• recently separated (within the past 3 years)
•are a disabled veteran
•served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
• recently separated (within the past 3 years)
•are a disabled veteran
•served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
13.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
3.
Submit a copy of your most recent completed ANNUAL performance appraisal, which includes 1) all associated pages, 2) the final rating, and 3) supervisory signature. The performance appraisal must be signed and dated within the past 18 months. If you have changed positions within the fiscal year, you may need to provide an additional appraisal to capture your final rating and the details of your performance in each element. This must document a full fiscal year of rating to be accepted.
If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc.), you MUST explain why when asked in the vacancy questionnaire. N/A is not a suitable answer. A performance plan may not meet the definition of your final rating if all requirements are not on the document.
Type "yes" in the text box below if you are providing a performance appraisal meeting the above requirements with your application. If you are unable to provide a performance appraisal with your application, please provide a reason in the text box below. ("N/A" is not considered an acceptable response).
Reminder: In addition to this questionnaire, you must also submit all information with documents applicable to you as described in the vacancy announcement under "Required Documents." Please read the vacancy announcement carefully. Also please follow the online instructions carefully for submitting documents and check your account to confirm the documents are received in the online hiring system prior to the closing date. If all the required information is not submitted, you will be found ineligible for this position.
4.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
Assessment 1
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-09 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes:
-Provides tier 2 computer help desk support to resolve more intricate and difficult computer errors; AND
-Works independently and assists other technicians in resolving system issues; AND
-Works with other departments and coordinates efforts to resolve issues.
OR
You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in one or a combination of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
1.
Select the answer that best describes your experience and/or education from the question above.
2.
Please give the dates and titles from your resume that reference when and where you gained this experience.
(limit 250 characters)
(limit 250 characters)
For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes:
-Provides computer help desk support with a ticketing system or incident queue for service requests (Such as BMC Remedy, Service Now) to resolve issues with computers, mobile devices; AND
-install hardware upgrades, software installation, driver installation.; AND
-Provides IT support using remote management software and/or tools such as Dameware.; AND
-Installs and troubleshoots network printers and creates bootable USB drives.
OR
You may substitute education for specialized experience as follows:
Master's degree or equivalent graduate degree, or
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
3.
Select the answer that best describes your experience and/or education from the question above.
4.
Please give the dates and titles from your resume that reference when and where you gained this experience.
(limit 250 characters)
(limit 250 characters)
For the GS-07 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level.
Specialized experience includes:
-Stays current with technology to troubleshoot and resolving computer errors/issues independently using appropriate security guidelines and has experience with re-imaging machines; AND
-Works with vendors for warranty repairs; AND
-Provides IT support by communicating to users with varying degrees of IT knowledge and experience using Windows, Microsoft Operating systems, and basic command prompts / power shell.
OR
You may substitute education for specialized experience as follows:
- 1 full year of graduate level education; OR
- Superior academic achievement: Superior academic achievement is based on 1) class standing: upper third of graduating class; 2) grade-point average (G.P.A.): 3.0 out of 4.0 overall or 3.5 out of 4.0 in major; or 3) election to membership in a national scholastic honor society.
(In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
5.
Select the answer that best describes your experience and/or education from the question above.
6.
Please give the dates and titles from your resume that reference when and where you gained this experience.
(limit 250 characters)
(limit 250 characters)
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Select “Yes” or “No” to the following question(s).
7.
Do you have IT-related experience demonstrating each of the four competencies listed above?
8.
Which of the following best describes your experience for providing customer service to end users to resolve IT related issues? Choose the best answer.
Select “Yes” or “No” to the following question(s).
9.
Have you provided support to configure, implement, monitor and verify customer workstation backup solutions?
10.
Which of the following best describes your experience for providing written or oral communication in the field of information technology? Choose the best answer.
11.
Please select whom you have delivered written or oral communications in the field of information technology. Select all that apply.
12.
Which of the following best describes your experience providing technical support to ensure customers can operate with their office IT systems? Choose the best answer.
13.
Which of the following best describes your experience for providing end-user hardware (such as workstations, peripherals, mobility devices, etc.) and software recommendations to customers. Choose the best answer.
14.
Which answer best describes your experience working on multiple IT projects concurrently? Choose the best answer.
15.
Which of the follow best describes your experience working on a team? Choose the best answer.
16.
Which of the following tasks have you performed regularly without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
17.
Which of the following security tasks have you performed regularly with review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
18.
Which of the following tasks have you performed regarding computer repair and refurbishment? Choose all that apply.
19.
Which of the following tasks have you performed regarding Operating System (OS) Imaging processes?
20.
Hardware Asset management is the process of ensuring an organizations physical computer assets are properly accounted for, deployed, and disposed of including those assets that are in use or in storage. Describe your experience with Hardware Asset Management. Choose the best answer.
21.
Describe your experience level with both virtual and physical inventory management functions for a variety of IT equipment. Choose the best answer.
22.
Choose all the following software/applications categories with which you are proficient in:
Select “Yes” or “No” to the following question(s).
23.
Have you provided hardware asset management support and troubleshooting for a variety of IT equipment such as laptops, tablets, desktops, and printers?