- Position Title
- Information Technology Specialist (Policy Planning/Customer Support)
- Agency
- U.S. Army Corps of Engineers
- Announcement Number
- CERA236529779469 Opens in new window
- Open Period
- Monday, September 25, 2023 to Wednesday, October 25, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
30 Percent or More Disabled Veterans
Are you a veteran who separated from active duty under honorable conditions and you:
• retired from active military service with a service-connected disability rating of 30% or more OR
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more
Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, as follows:
• DD Form 214, "Certificate of Release or Discharge from Active Duty," showing dates of service, as well as character of discharge; member 4 copy of the DD Form 214 is preferable (Note: If you have more than one DD Form 214 for multiple periods of active duty service, you should submit a copy for each period of service.); AND
• A copy of a letter from the Department of Veterans Affairs, dated 1991 or later, certifying an OVERALL Service Connected Disability of 30% or more; OR
• DD Form 214, which reflects the character of service of "Retirement-Disability"; OR
• Certification document* which reflects your OVERALL service connected disability of 30% or more.
• The Standard Form-15 (SF-15), an Application for 10-Point Veterans' Preference is optional at the time of application.
The "certification" letter is a written document on an official letterhead of the appropriate military branch in which the veteran served, and contains at a minimum, the service member's: (1) military service dates including the expected discharge or release date; (2) expected character of service (i.e. honorable); (3) rank; and (4) type of discharge. The "certification" must be signed by, or by direction of, the adjutant, military personnel officer, or commander of the service member's unit or higher headquarters. The service member's military service dates are necessary in order to determine whether he or she meets the definition of ''veteran'' under 5 U.S.C. 2108(1) (Federal Register, 2016).
Useful Links
You may request copies of your military personnel records online.
You can obtain a copy of your DD-214 from the National Archives.
Standard Form (SF) 15, Application for 10-Point Veteran Preference
U.S. Office of Personnel Management's Veterans Employment
U.S. Department of Labor's Veterans' Preference Advisor
For more information, review USAJOBS Veterans resources.
Are you a 30% or more Disabled Veteran?
Are you a veteran who separated from active duty under honorable conditions and you:
• retired from active military service with a service-connected disability rating of 30% or more OR
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more
Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, as follows:
• DD Form 214, "Certificate of Release or Discharge from Active Duty," showing dates of service, as well as character of discharge; member 4 copy of the DD Form 214 is preferable (Note: If you have more than one DD Form 214 for multiple periods of active duty service, you should submit a copy for each period of service.); AND
• A copy of a letter from the Department of Veterans Affairs, dated 1991 or later, certifying an OVERALL Service Connected Disability of 30% or more; OR
• DD Form 214, which reflects the character of service of "Retirement-Disability"; OR
• Certification document* which reflects your OVERALL service connected disability of 30% or more.
• The Standard Form-15 (SF-15), an Application for 10-Point Veterans' Preference is optional at the time of application.
The "certification" letter is a written document on an official letterhead of the appropriate military branch in which the veteran served, and contains at a minimum, the service member's: (1) military service dates including the expected discharge or release date; (2) expected character of service (i.e. honorable); (3) rank; and (4) type of discharge. The "certification" must be signed by, or by direction of, the adjutant, military personnel officer, or commander of the service member's unit or higher headquarters. The service member's military service dates are necessary in order to determine whether he or she meets the definition of ''veteran'' under 5 U.S.C. 2108(1) (Federal Register, 2016).
Useful Links
You may request copies of your military personnel records online.
You can obtain a copy of your DD-214 from the National Archives.
Standard Form (SF) 15, Application for 10-Point Veteran Preference
U.S. Office of Personnel Management's Veterans Employment
U.S. Department of Labor's Veterans' Preference Advisor
For more information, review USAJOBS Veterans resources.
Are you a 30% or more Disabled Veteran?
3.
Current Department of Army Civilian Employees
Department of the Army regulations include several employment categories in the definition of 'Current Department of Army Civilian Employees'. You are eligible in this category if you fall into one of the following:
• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: MyBiz.
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA). If you are eligible in this category, you are required to submit an SF-50 showing current Army Excepted Service VRA appointment (block 24 must be a "1" or "2" AND block 34 must be a"2.").
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS). This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service and those eligible under the DCIPS interchange agreement. If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"2"), and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE CYBER EXCEPTED SERVICE. This category ONLY includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army CES employment (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"2"), and (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CURRENT FLEXIBLE LENGTH AND RENEWABLE TERM (FLRT) TECHNICAL APPOINTMENT EMPLOYEES. If you are eligible in this category, you are required to submit an SF-50 showing a current Army Flexible Length Renewable Term Technical appointment with a remark indicating that you are eligible for consideration as a status candidate (block 45 must contain a remark on eligibility as a status candidate under section 1109(b)(1)(B) of the NDAA for FY 2016).
Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to My Biz at https://compo.dcpds.cpms.osd.mil/.
Note: The "current Army employee" category does not include permanent Army National Guard employees in the competitive service.
Are you eligible to apply as a Current Department of Army Civilian Employee?
Department of the Army regulations include several employment categories in the definition of 'Current Department of Army Civilian Employees'. You are eligible in this category if you fall into one of the following:
• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: MyBiz.
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA). If you are eligible in this category, you are required to submit an SF-50 showing current Army Excepted Service VRA appointment (block 24 must be a "1" or "2" AND block 34 must be a"2.").
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS). This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service and those eligible under the DCIPS interchange agreement. If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"2"), and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE CYBER EXCEPTED SERVICE. This category ONLY includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army CES employment (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"2"), and (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CURRENT FLEXIBLE LENGTH AND RENEWABLE TERM (FLRT) TECHNICAL APPOINTMENT EMPLOYEES. If you are eligible in this category, you are required to submit an SF-50 showing a current Army Flexible Length Renewable Term Technical appointment with a remark indicating that you are eligible for consideration as a status candidate (block 45 must contain a remark on eligibility as a status candidate under section 1109(b)(1)(B) of the NDAA for FY 2016).
Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to My Biz at https://compo.dcpds.cpms.osd.mil/.
Note: The "current Army employee" category does not include permanent Army National Guard employees in the competitive service.
Are you eligible to apply as a Current Department of Army Civilian Employee?
4.
Interagency Career Transition Assistance Plan
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of your most recent SF-50 noting current position, grade level, and duty location. Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition. For more information, review the USAJOBS Resource Center.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of your most recent SF-50 noting current position, grade level, and duty location. Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition. For more information, review the USAJOBS Resource Center.
5.
People with Disabilities, Schedule A
You are eligible for this appointing authority if you are an individual:
For more information please go to OPM's website on Federal Employment of People with Disabilities.
Are you eligible under a Schedule A, Persons with Disability appointment?
You are eligible for this appointing authority if you are an individual:
- with an intellectual disability; OR
- a severe physical disability; OR
- a psychiatric impairment; AND
- you have acceptable proof of the disability.
- a licensed medical professional (e.g., a physician or other medical professional duly certified by a State, the District of Columbia, or a U.S. territory, to practice medicine); or,
- a licensed vocational rehabilitation specialist (State or private); or,
- a Federal agency, State agency, or an agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.
For more information please go to OPM's website on Federal Employment of People with Disabilities.
Are you eligible under a Schedule A, Persons with Disability appointment?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
Assessment 1
Thank you for your interest in an Information Technology Specialist (Policy Planning/Customer Support) position with Department of the Army. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application.
1.
Select the one statement that best describes the experience that you possess that demonstrates your ability to perform the work of an Information Technology Specialist (Policy Planning/ Customer Support) at the GS-13 grade level or equivalent pay band in the Federal Service.
For each item, select the ONE response that most accurately describes your current level of experience and capability using the scale below.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
2.
Recommend hardware and software policy/procedure standards for the installation.
3.
Develop business rules for the operation of information management.
4.
Review proposal changes that consist of objectives and scope of users' expectations.
5.
Implement security regulations/guidelines on end-user devices.
6.
Develop operational procedures for resolution of problems in supported areas that will also include escalation of problems to more senior technicians/organizational management.
7.
Provide evaluation of IT equipment.
8.
Provide conference room presentation support including audio and video teleconferencing.
9.
Ensure that all microcomputer (PC) systems and software meet standard configuration requirements by implementing sustainment plans to ensure integrity of both hardware and software procedures.
10.
Monitor maintenance agreements with vendors to ensure current/accurate.
11.
Resolve problems that develop during the execution of projects.
12.
Research ways to utilize leading-edge technologies in accomplishing particular projects.
13.
Manage the redistribution of excess equipment for the District.
14.
Document Service Requests and incidents via a consolidated Service Desk program to provide resolution of various personal computer (PC) issues.
15.
Plan resources needed to accomplish Information Management's workload.
16.
Schedule resources to complete the incidents reported to the team.
17.
Manage service request completion status.
18.
Analyze hardware/software reliability reports for equipment needed to correct problem areas.
19.
Supervise a workforce of professionals engaged in providing Information Mission Area (IMA) strategic and tactical planning, integration, implementation, and sustainment of automation and communication programs area of operations.
20.
Ensure the District Information Management team is reviewing all requirements for desktop/laptop systems to be purchased to ensure compliance with DOD/DA/USACE mandates and conformance to USACE/TAD standard architecture for both the classified (SIPRNET) and unclassified (NIPRNET) networks.
21.
Prepare schedules for completion of work.
22.
Assign work to subordinates based on priorities.
23.
Advise employees on both work and administrative matters.
24.
Find ways to improve production or increase the quality of the work directed.
25.
Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.