- Position Title
- Recreation Fee Technician
- Agency
- National Park Service
- Announcement Number
- NE-1612-SHEN-23-12139626-DE Opens in new window
- Open Period
- Friday, September 22, 2023 to Monday, October 2, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Assessment 1
Thank you for your interest in the permanent career-seasonal Recreation Fee Technician positions at Shenandoah National Park. For each question, choose the response that best describes your experience and training. Mark only one response for each question. DO NOT overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification of references as appropriate. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
1.
Select the one statement that best describes the education/or experience that you possess that demonstrates your ability to perform Recreation Fee Technician work at the GS-05 level or equivalent pay band in the Federal Service. If you select more than one response, or leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Collect appropriate fees, with the use of an electronic cash register, at an entrance station, visitor center, campground, and/or other visitor contact stations following established guidelines for handling funds and property (e.g., park passes).
3.
Issue and Verify permits, entrance receipts, passes, and federal recreation passports in accordance with established legislative guidelines.
4.
Operate automated reservation systems (e.g., Reserve America).
5.
Operate general computer software programs such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems).
6.
Take precautions with funds collected or stock to safeguard from theft, fraud, and misuse.
7.
Perform opening and closing shift functions to ensure proper operation of duty location according to standard operating procedures.
8.
Maintain inventory of stock (e.g., official permits, annual passes, etc.) in accordance with established guidelines.
9.
Prepares shift reports to verify money collected and stock sold.
10.
Detect counterfeit money when collecting fees.
11.
Serve as a front-line representative of an organization to greet customers, answer questions, and provide orientation to the park recreation, amenities, etc.
12.
Manage visitor concerns such as complaints, lost family/friends, injuries, etc. in a courteous, professional manner and recognize when situations should be referred to higher authority.
13.
Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor.
14.
Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.
15.
Explain the significance, provide procedure, and encourage stewardship of the area's natural, cultural, and/or historical resources for public awareness.
16.
Explain the importance of rules or regulations concerning the protection of the area's resources, and/or the safety of visitors.
17.
Answer recurring visitor questions while maintaining a professional demeanor.
18.
Gather information from reporting parties in an emergency, concerning accidents/incidents within the area and notify appropriate personnel.
19.
Establish and maintain effective positive working relationships with staff and management; as well as personnel from other divisions, organizations, and park partners.
20.
Work cohesively with co-workers by sharing new and important information in a confined work area.
21.
Perform minor maintenance duties to insure a clean, safe work area (e.g., light dusting, vacuuming, cleaning out fire pits, pick up trash, etc.).
22.
Manage staff concerns such as complaints, safety issues, etc. in a courteous, professional manner and recognize when situations should be referred to higher authority.
23.
Experience and/or demonstrated ability in building teamwork, motivating staff, and providing leadership.
24.
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and, 3) verify that your responses accurately describe your current level of experience and capability. Failure to agree to this statement will disqualify you from further consideration for the position.