USA Staffing

1. Select the response that describes your possession of the experience and/or education for IT Specialist (Customer Support), GS-2210-09

A. I have a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree or LL.B., or J.D., in one of the following areas: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

B. I have one year (52 weeks) of specialized experience equivalent to the GS-7 in the federal service that included all of the following: Troubleshooting customers hardware and software problems and providing solutions; and Assists with providing support for hardware and software installations. -AND- I have IT experience and/or training that demonstrates possession of the following four IT Competencies: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

C. I have a combination of education and experience.

D. I do not have the requirements described above.

2. Which of the following statements describes your experience installing, configuring and testing software on customer workstations.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

E. I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist or train them in doing this task because of my expertise.

3. Describe your experience troubleshooting and resolving customers hardware and software problems.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

4. Which of the following statements best describes your experience establishing user accounts and resetting passwords.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

5. Describe your experience supporting the help desk environment to ensure customers' hardware and software applications are functioning properly.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

6. Which of the following statement best describes your experience assisting end users with interpreting and applying computer networking standards and procedures.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

7. Describe your experience assisting in development of customer support policies, procedures and standards.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

8. Which of the following statement best describes your experience installing and configuring workstation or network operating systems and applications software.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

9. Describe your experience modifying existing hardware and software to maintain security compliance for the information technology program.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

10. Select your experience you have supporting the following operating system platforms (Select all that apply)

A. Microsoft Windows

B. Red Hat

C. Cent OS

D. Mac iOS

E. Linux

F. None of the above

11. Select the response that best describes your experience assisting in developing, writing and editing information technology standard operating procedures, policies or handbooks.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

12. Describe your experience working with system administrators and software developers creating, maintaining and updating cybersecurity documents.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

Select “Yes” or “No” to the following question(s).

13. I certify, to the best of my knowledge, that all the information in my application is true, and that I have truthfully and accurately represented my work experience, knowledge, skills, abilities and education. I understand that providing false or fraudulent information may be grounds for not hiring me or for firing me after I begin work. I also certify that I have read the entire vacancy announcement; that I have reviewed my answers to the eligibility questions for accuracy; and that I understand what supporting documentation, if any, is required for submission and when it's due.

A. Yes

B. No

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