- Position Title
- Lead Recreation Fee Technician
- Agency
- National Park Service
- Announcement Number
- PWR-1548-SR-24-12164583-DE Opens in new window
- Open Period
- Monday, November 13, 2023 to Friday, December 1, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Would you accept a temporary appointment?
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
3.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
4.
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Assessment 1
Thank you for your interest in the Lead Recreation Fee Technician, GS-0503-06 with the National Park Service.
Your responses to this questionnaire in conjunction with other portions of your complete application will be evaluated to determine your qualification for this position. THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED. Please carefully follow all instructions before submitting your responses. You must select only ONE response for each item. Once you have submitted your application, items that are left blank will not receive credit. This is a federal job application system. Providing false information or failing to answer all questions truthfully and completely may be grounds for not hiring, disbarment from federal employment, or dismissal after you begin work. Falsifying a federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment.
Minimum Qualification Requirements
1.
From the descriptions below, select one response that best describes how your background meets the specialized experience requirement for the Lead Recreation Fee Technician, GS-0503-06 position. Read all responses before making your selection. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
For each of the following tasks, choose the statement from the list below that best describe your experience and/or training. Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, narratives, and other relevant documents you submit. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position following acceptance.
Attention to Detail
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Perform recurring or standardized accounting transactions such as remittances and bank deposits in automated financial systems.
3.
Compile, organize and review financial, accounting and/or revenue data.
4.
Identify accounting errors or problems.
5.
Troubleshoot accounting problems by correcting difficult errors which may involve correction of related reports.
6.
Maintain revenue transport logs and coordinate deposit transport.
7.
Apply fee regulations (such as the Federal Lands Recreation Enhancement Act) to daily operations for revenue collection, processing and reporting.
Manages Resources
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
8.
Calculate prices, process a high-volume of cash and credit card transactions for customer purchases/payments.
9.
Sell merchandise or accountable property such as tickets or passes and fill out daily shift accounting reports for sales.
10.
Safeguard funds, property, and merchandise in accordance with established policies and procedures.
11.
Perform opening and closing shift functions according to standard operating procedures and security of facility.
12.
Track accounting errors.
13.
Process transactions involving multiple financial transaction receipts such as upgrades or returns.
Customer Service
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
14.
Clearly communicate and simplify explanations of fees and refund policies to visitors by phone, email, or in person.
15.
Work independently handling public complaints and/or other issues under stressful or controversial situations.
16.
Answer recurring visitor (or customer) questions while maintaining a professional demeanor.
17.
Maintain courtesy and rapport when handling a high volume of customer and/or visitor contacts. (Be sure to specifically describe this experience in your resume.)
18.
Assess and respond to operational program needs.
Leadership
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
19.
Interact with others to resolve interpersonal team conflicts.
20.
Plan and assign basic fee collection and/or remittance related work tasks among employees.
21.
Mentor, coach and/or lead others in the fee program.
22.
Provide training on revenue collection and processing equipment / software systems.
23.
Provide guidance to others in fee related regulations and/or policies.
Technology Application
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
24.
Operate electronic cash register or other point-of-sale system to conduct financial transactions.
25.
Operate remittance software programs such as OTCnet, RBMS/D365R or similar banking programs.
26.
Troubleshoot minor malfunctions on fee related technology and equipment.
27.
Operate general computer software programs such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems to maintain records.
Interpersonal Skills
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
28.
Use courtesy, tact, empathy, concern in handling adversarial, contentious, hostile, or otherwise stressful situations.
29.
Interact with a diverse public representing a cross-section of the nation and other countries to include different cultures, ages, social, ethnic, and economic groups, etc.
30.
Interact with others to resolve interpersonal team conflicts.