- Position Title
- Customer Service Representative
- Agency
- Forest Service
- Announcement Number
- 24-CHI-OCR-12180935-DP Opens in new window
- Open Period
- Monday, October 30, 2023 to Wednesday, July 3, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current USDA employee who meets the definition of a "surplus" or "displaced" employee, in which received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than USDA? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
4.
Have you registered for reemployment consideration AND meet one of the below:
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 9 location(s).
- No matches found
2.
Select the lowest grade you are willing to accept for this position.
3.
Are you a current or former Political appointee, Presidential appointee, and/or non-career Senior Executive Service (SES) appointee?
Assessment 1
Thank you for your interest in this Administrative Support Assistant, GS-0303-04/05 position with the USDA Forest Service. IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information described below, your application will be rated not qualified for consideration. A copy of your official transcripts will be required before entrance on duty, if selected. Your responses are subject to verification.
This section will be used to determine if you meet the Specialized Experience and/or Education Requirements to qualify for this position. FAILURE TO RESPOND TO THESE QUESTIONS WILL RESULT IN AN INELIGIBLE RATING. A COPY OF YOUR TRANSCRIPT(S) ARE REQUIRED FOR ANY QUALIFICATIONS BASED ON EDUCATION. PROVIDE COURSE DESCRIPTIONS AS NECESSARY TO SUPPORT INDIVIDUAL COURSEWORK.
This section will be used to determine if you possess the education and experience needed to qualify for this position.
1.
From the statements below, select the one response that best describes your education and/or experience as it pertains to meeting the Basic Requirements for the Customer Service Representative, GS-0303-04. Please select only one response.
2.
From the statements below, select the one response that best describes your education and/or experience as it pertains to meeting the Basic Requirements for the Customer Service Representative, GS-0303-05 position. Please select only one response.
For each of the following questions, choose the response that best describes your experience and training. Mark only one response for each question. Please note that your answers will be verified against the information you provide in your resume or application and information provided by your references. FAILURE TO RESPOND TO THESE QUESTIONS WILL RESULT IN AN INELIGIBLE RATING. PLEASE PROVIDE A COPY OF YOUR OFFICIAL TRANSCRIPTS.
For each of the following questions, choose the response that best describes your experience and/or training. Mark only one response for each question. Please note that your answers will be verified against the information you provide in your resume or application and information provided by your references.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Greet visitors, answer questions, help them location items, and provide advice or recommendations.
4.
Create and/or process passes for employees and visitors.
5.
Sell products or services to customers.
6.
Identify and determine what information to provide visitors.
7.
Identify inconsistent information given to public and use logical judgement to resolve it.
8.
Arrange displays of informational resources in reception area.
9.
Read and keep apprised of information and procedures to be aware of changes and new requirements.
10.
Adjust sales reports after processing merchandise exchanges and refunds.
11.
Collect money, balance the cash drawer, and generate reports for credit and debit card sales.
12.
Maintain daily record of sales transactions for office.
13.
Perform activities such as exchanging merchandise or refunding money.
14.
Use database or spreadsheet software to enter, sort, and retrieve data for standard reports.
15.
Prepare correspondence relaying current factual and reliable information.
16.
Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents.
17.
Prepare customer records and paperwork e.g., invoices, contracts, bills, receipts or similar documents.
18.
Keep up to date records of personnel and contact information.
19.
Work on standard and non-standard assignments resolving problems as they arise.
20.
Identify and formulate standard operating procedures for work processes.
21.
Perform timekeeping for employees, or departments.
22.
Prepare bills for collection.
23.
Please select the statement(s) that reflect your educational achievement(s). Transcripts, certificates, or other appropriate documentation must be included with this application to verify GPA, coursework, degree, and/or completion of trade or vocational school program.
24.
I certify that I have read the announcement and have attached all supporting documents as required in the "Required Documents" section of the vacancy announcement. I understand that failure to submit all required legible documents prior to the closing date of the announcement may result in loss of consideration.
25.
I certify, to the best of my knowledge and belief, all the information submitted by me with my application for employment is true, complete, and made in good faith, and that I have truthfully and accurately represented my work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). I understand that the information provided may be investigated. I understand that misrepresenting my experience or education, or providing false or fraudulent information in or with my application may be grounds for not hiring me or for terminating me after I begin work. I also understand that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
26.
I certify that I have read the vacancy announcement, more specifically the Summary section. I understand that this is an Open Continuous Recruitment (OCR) announcement and all of the duty locations listed may not fill position(s) from this announcement.