- Position Title
- Visitor Services Information Assistant
- Agency
- Forest Service
- Announcement Number
- 24-CHI-OCR-12182709-DP Opens in new window
- Open Period
- Monday, October 30, 2023 to Monday, July 1, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current USDA employee who meets the definition of a "surplus" or "displaced" employee, in which received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than USDA? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
4.
Have you registered for reemployment consideration AND meet one of the below:
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 9 location(s).
- No matches found
2.
Select the lowest grade you are willing to accept for this position.
3.
Are you a current or former Political appointee, Presidential appointee, and/or non-career Senior Executive Service (SES) appointee?
Assessment 1
Thank you for your interest in this position with the USDA Forest Service. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position.
Any experience claimed in response to the following questions MUST be supported by information in your resume. This information must be SPECIFIC (i.e., duties, responsibilities, and accomplishments). Failure to provide this supporting documentation may result in receipt of a lower or ineligible rating. (Note: One year of experience is based on a 40-hour workweek. If you have worked less than 40 hours per week, you must prorate your experience.)
1.
Select the statement that best describes your experience and/or education for the GS-05 grade level. Experience claimed must be supported in your resume. Transcripts must be provided for qualifications based on education.
2.
Select the statement that best describes your experience for the GS-06 grade level. Experience claimed must be supported in your resume.
For each of the following tasks, choose the statement from the list below that best describes your experience and/or training. Do not overstate or understate your level of experience and demonstrated capability. Your ratings are subject to evaluation and verification based on the resume and other relevant documents you submit.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Ensure the information desk at a reception area and/or visitor center is covered at all times by answering phones, greeting visitors, selling passes and permits, or providing oversight and collection of monies from visitors.
4.
Respond to a variety of inquiries in order to provide the most appropriate information including security and/or safety procedures.
5.
Provide visitors with accurate and complete information that pertains to recreational opportunities, educational information and local area information guides and pamphlets.
6.
Serve as collection officer through sales and collection of monies for permits, maps, and/or passes in accordance with requirements.
7.
Coordinate and direct the daily operations for information centers including the handling of daily receipts, sales, and personnel. Ensures the visitor centers are maintained.
8.
Plan and/or present interpretive talks and programs for visitors, local schools, and other groups.
9.
Develop and update educational, recreational guides, pamphlets, fact sheets, brochures, newspaper articles, trail signage, kiosk, boards, and/or interpretive displays.
10.
Use a variety of tools, such as drawings, activity specific tools, and/or audio/visual equipment as interpretive aids for presentations.
11.
Provide accurate, descriptive information to the public about trails, campgrounds, roads, other areas on the unit, permits and pass requirements, trip planning, local area information, or ecological and wilderness information.
12.
Coordinate with others to provide the latest, most accurate and appropriate information to the public.
13.
Respond verbally and in writing to inquiries, questions, and complaints from the general public or other organizations.
14.
Use word processing software to create and/or post informational handouts and flyers concerning safety, events, and other items of importance.
15.
Work with others to ensure current and accurate information is available on an organization's website.
16.
Write and edit information contained on a website or social media sites.
17.
Respond to and/or direct web and email inquiries to the appropriate personnel.
18.
Use a variety of office and computer equipment to accomplish project and unit goals.
19.
Prepare various reports as requested by the supervisor, managers, or others.
20.
Please select the statement that reflects your educational achievement. Transcripts, certificates, or other appropriate documentation must be included with this application to verify GPA, coursework, degree, and/or completion of trade or vocational school program.
21.
Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Submitting false information or attempts to falsify information may be grounds for disqualifying you or for terminating you after you have been hired. Please take this opportunity to review your responses to ensure their accuracy.