- Position Title
- Visitor Serivces Assistant (Traffic Control)
- Agency
- National Park Service
- Announcement Number
- IM-1540-GLAC-24-12189767-DE Opens in new window
- Open Period
- Wednesday, November 22, 2023 to Thursday, November 30, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Would you accept a temporary appointment?
Assessment 1
Minimum Qualifications for the Supervisory Visitor Services Assistant (Traffic Control), GS-0303-06
1.
From the descriptions below (A through D), please select one response that best describes how your background meets the basic experience or education requirements for a Supervisory Visitor Service Assistant GS-0303-06 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Deal with a high volume of diverse individuals or groups while maintaining a professional demeanor.
3.
Answer recurring visitor questions while maintaining a professional demeanor.
4.
Resolve visitor complaints by taking corrective action.
5.
Select and adapt the appropriate guideline from several alternatives when resolving a specific issue or situation, relaying park regulations designed to ensure protections of the resource, experience, and safety of the visitor.
Speaking: Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations; uses body language appropriately.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Explain the significance and encourage stewardship of the area's natural, cultural, and/or historical resources for public awareness.
7.
Provide procedure and training to other staff to relay the importance and implementation of park guidelines.
8.
Share new and important information with other co-workers.
9.
Provide orally in person, and/or over the phone to provide status updates on conditions to other employees and visitors.
Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
10.
Assess a situation to determine the appropriate response in accordance with policy guidelines.
11.
Notify appropriate staff of visitor and resource needs such as major maintenance issues, safety hazards, wildlife issues, and congestion issues.
12.
Explain the importance of rules or regulations concerning park policy and guidelines to visitors.
13.
Assess a situation and exercise good independent judgment in accordance with well-established policies, procedures, and techniques.
14.
Provide accurate, detailed information utilizing established policies, techniques and operating procedures to diverse individuals or groups.
Managing Human Resources: Plans, distributes, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
15.
Distribute and balance workload among employees as directed by the supervisor.
16.
Provide on the job training to new employees in accordance with established policy and standard operating procedures.
17.
Maintain a current knowledge of procedures, policies, directives, etc.in order answer employee questions.
18.
Monitor working conditions such as ergonomics, ventilation, lighting, safety, etc.
19.
Coordinate with coworkers to carry out logistical plans and to accommodate last minute changes.
Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
20.
Setting priorities and tasks for a work group.
21.
Resolve employee concerns or complains concerning working conditions and related matters, notifies supervisor when appropriate.
22.
Develop effective working relationships and coordinates work efforts with personnel from other organizational units.