USA Staffing

Position Title: Program Support Assistant
Agency: Veterans Affairs, Inspector General
Announcement Number: 24-VAOIG-3-P Opens in new window
Open Period: Thursday, November 9, 2023 to Thursday, November 23, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

A. Yes

B. No

3. Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

A. Yes

B. No

4. Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.

Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?

A. Yes

B. No

1. Select the lowest grade you are willing to accept for this position.

2. Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?

A. Yes

B. No

3. Would you like the opportunity to be considered for similar positions that require the same knowledge, skills and abilities?

A. Yes

B. No

4. If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?

A. Yes

B. No

C. No, but I have an approved exemption

D. Not applicable

5. Are you a current Federal employee?

A. Yes

B. No

6. If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held.
(limit 250 characters)

For the GS- 7; specialized experience is one year of experience at the GS-6 level or equivalent in public or private sectors, that is directly related to the position, and which has equipped the candidate with the particular knowledge, skills, and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled. Specialized experience includes:

- Independently conducting customer service responsibilities; AND
- Managing electronic systems that include calendars, filing systems, record retention and office records; AND
- Responding to requests for information; AND
- Attending staff meetings to take notes for distribution to stakeholders

Select “Yes” or “No” to the following question(s).

1. Do you have one full year (52 weeks) of specialized experience as explained above?

A. Yes

B. No

For the GS- 6; specialized experience is one year of experience at the GS-5 level or equivalent in public or private sectors, that is directly related to the position, and which has equipped the candidate with the particular knowledge, skills, and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled. Specialized experience includes:

- Conducting customer service responsibilities; AND
- Maintaining an electronic calendar for management; AND
- Responding to requests for information; AND
- Managing electronic filing systems

Select “Yes” or “No” to the following question(s).

2. Do you have one full year (52 weeks) of specialized experience as explained above?

A. Yes

B. No

For the GS-5; specialized experience is one year of experience at the GS-4 level or equivalent in public or private sectors, that is directly related to the position, and which has equipped the candidate with the particular knowledge, skills, and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled. Specialized experience includes:

- Assisting with customer service tasks; AND
- Maintaining an electronic calendar for management; AND
- Coordinating the retention of office records

OR
Completed four (4) years of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university. (Please attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit).

OR
Have a combination of education and experience as described above that together qualify me for the position. (Please attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit).

3. Which of the following best describes your experience, education, or combination of education and experience for this position?

A. I have at least one year of specialized experience equivalent in responsibility and scope to a GS-04 level as described above.

B. I have completed four (4) years of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university. (Please attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit).

C. I have a combination of education and experience as described above that together qualify me for the position. (Please attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit).

D. I do not have the experience, education, or combination of education and experience for this position.

4. Select the response(s) that reflect your experience with written communication at work.

A. Quick, informal emails to customers, supervisors, peers, and subordinates.

B. Formal informational announcements via email or letters to customers, supervisors, peers, and subordinates.

C. Letters or reports to internal or external personnel outlining organizational capabilities, limitations, or positions.

D. Organizational policies and procedures.

E. Detailed reports with technical data, analyses, and recommendations to senior managers

F. None of the above.

5. Select the choices that describe your ability to communicate orally with a variety of customers in order to obtain and provide information.

A. I have greeted visitors, relayed messages, and answered and redirected telephone calls.

B. I have questioned, interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.

C. I have given short presentations at briefings or meetings (e.g. staff or small project work group meetings, or meetings with fellow team members).

D. I have assisted disgruntled customers and/or directed them to the appropriate source for information.

E. I have acted as the main liaison with other departments or organizations on office administrative matters.

F. I have served as a point of contact for briefings, meetings and/or conferences disseminating a variety of information.

G. None of the above.

Select “Yes” or “No” to the following question(s).

6. Do you have experience using computer software to track credit card purchases?

A. Yes

B. No

7. Which software application (s) you are proficient with (proficient means you understand and utilize a major part of the system's functionality/capabilities)?

A. MS Word

B. Other word processing software such as WordPerfect, WordPro, etc.

C. Microsoft PowerPoint

D. Other presentation software such as CorelDraw, Freelance Graphic, etc.

E. E-Mail (i.e. Lotus Notes, Groupwise, Microsoft Outlook, etc.)

F. Microsoft Access

G. Microsoft Excel

H. Accounting software such as Peachtree, Oracle, momentum, etc.

I. None of the above.

8. From the list below, please choose all of the responses that describe your experience.

A. Receiving and making phone calls

B. Receiving mail and correspondence

C. Processing outgoing mail

D. Receiving and filing records

E. None of the above.

9. Identify the written material(s) you have composed:

A. Charts

B. Letters

C. Briefings

D. Memoranda of Understanding

E. Standard Operating Procedure

F. None of the above

10. Which of the following have you performed in arranging meetings and conferences?

A. Made arrangements for meeting facilities, set dates, notified participants and arranged to provide the necessary supplies and equipment that will be used.

B. Arranged travel and secured authorization for expense reimbursements for guest attendees, speakers, or consultants.

C. Arranged travel and secured authorization for expense reimbursements for office staff travel.

D. Drafted the meeting or conference agenda, drafted presentation outlines, assembled supporting materials and prepared formal presentations slides and handouts.

E. Arranged functions held for conference participants.

F. Attended meeting or conference, recorded minutes and actions items, published final minutes, and followed up to ensure that commitments made were carried out within agreed upon time frames.

G. Tracking Time and attendance.

H. None of the above.

Select “Yes” or “No” to the following question(s).

11. Do you have experience managing a senior executive's calendar as a regular part of your job?

A. Yes

B. No

12. Do you have experience procuring items using an office credit card?

A. Yes

B. No

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