- Position Title
- IT Specialist (Customer Support)
- Agency
- National Park Service
- Announcement Number
- MW-1544-INDU-24-12201581-DE Opens in new window
- Open Period
- Wednesday, November 15, 2023 to Wednesday, November 29, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Assessment 1
Thank you for your interest in the permanent GS-2210-12 Information Technology Specialist position at Indiana Dunes National Lakeshore. Your responses to this questionnaire in conjunction with other portions of your completed application will be evaluated to determine your qualifications. Please carefully follow all instructions before submitting your responses. You must select only ONE response for each item. If you change a response, be certain to erase (unclick) the incorrect response before you submit the application. Once you have submitted your application, items with more than one response or that are left blank will not receive credit. Any skill that you indicate that you have experience with in the following occupational questionnaire must be specifically documented in your resume.
1.
From the responses below, select the one response that best describes how you meet the minimum qualification requirements for an Information Technology Specialist, GS-2210-12. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible at the GS-12 level.
2.
Select the ONE statement below that best describes your experience demonstrating the following four competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately and 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
For each task listed below, select the statement from A through E that best describes your level of experience, education, and/or training. If you leave any question blank your rating will be negatively impacted. ATTENTION: For each question below, you must document your skill level in your resume. This means, for example, that if you rate yourself at the expert level (E) for a skill or task, you must document when you have supervised or trained others doing that skill or task. If you rate yourself at the independent level (D), you must show that you did the task as a regular and recurring part of a job. We will verify that you have documented your skills in your resume and your score will be lowered for skills that are not documented.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Configure, troubleshoot and manage LAN and WAN environment in a complex physical setting where offices are spread over a large, non-contiguous area.
4.
Support and work with professional engineers, scientists, and tradesmen/craftsmen/craftswomen in support of INDUs information technology architecture and hardware.
5.
Research, advise, recommend, and perform and/or facilitate upgrades to LAN and other supporting information technology systems.
6.
Install, wire, trace, verify, troubleshoot, and repair CAT5 and higher UTP cabling for voice and data using cable testers, tone generator sets (fox and hound), and other specialized tools
7.
Document and diagram undocumented cabling plants and networking systems using Microsoft Visio, Microsoft Excel, AutoDesk AutoCAD, or other drafting/diagramming software.
8.
Configure, administer, and support IP Phones (Avaya 1120e and 1140e handsets) or similar VoIP phones
9.
Administer and support Avaya (or similar) VoIP CallPilot voice mail system
10.
Administer and support Avaya CS1000e (or similar) VoIP phone system
11.
Develop information security plans to prevent information systems vulnerabilities and provide or restore security information systems and network services
12.
Install, configure, and troubleshoot personal computer hardware, components, peripherals, and device drivers.
13.
Configure and troubleshoot TCP/IP network connectivity for desktop and notebook computers, printers, and other networked devices.
14.
Install, configure, support and troubleshoot Microsoft Windows Professional operating systems (2007) in a corporate or government network environment.
15.
Install, configure, and troubleshoot networked printers, FAXes, scanners, and multifunction devices at the desktop.
16.
Install, configure, support, and troubleshoot Microsoft Office Professional productivity software on desktop and notebook computers.
17.
Acknowledge, track and respond to help desk requests for all IT related issues.
18.
Provide remote desktop assistance through BOMGAR or similar assistance application.
19.
Mentor and assist computer users whose computer skills range from minimal to advanced.
20.
Support and advise non-technical managers, supervisors, foremen, and other decision makers on appropriate network configurations, hardware, and software applications that support a variety of operations.
21.
Understands, evaluates and advises others on technical information related to the job.
22.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others and responds appropriately.
23.
Uses correct English grammar, punctuation, and spelling in written communications, documents and speech, and communicates information in a succinct and organized manner that is appropriate for the intended audience.
24.
Encourages and facilitates cooperation, trust and group identity; fosters commitment and team spirit; and works with other to achieve goals.
25.
Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others, and develops and maintains effective relationships with others.
26.
Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; and effectively deals with ambiguity.
27.
Installs and configure tools, applications, equipment and technologies used to help individuals with disabilities.
28.
Installation and use of audio/visual methods, tools and techniques for developing and/or applying technology using text, audio, graphics, or other media-related equipment and software.