- Position Title
- Information Technology Specialist (CustSpt)
- Agency
- National Park Service
- Announcement Number
- NPS-IRA-24-12202487-DE Opens in new window
- Open Period
- Monday, November 27, 2023 to Monday, December 4, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
You will not be considered for any eligibility you do not select. For all eligibilities selected, you must provide supporting documentation defined in the required documents section of the vacancy announcement to receive consideration. Please follow all instructions carefully; errors or omissions will affect your eligibility.
Assessment 1
Minimum Qualifications for the Information Technology Specialist GS-9. This section will be used to determine if you possess the minimum qualification requirement needed to qualify for an Information Technology Specialist, GS-2210. Failure to respond to these questions will result in an ineligible rating.
1.
From the descriptions below, choose the response that describes your experience/and or education relevant to the position of a Information Technology Specialist. NOTE: YOUR RESUME AND TRANSCRIPTS MUST SUPPORT YOUR RESPONSE.
For the "questions" below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered, or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Manage, monitor, organize, secure, and maintain physical functionality of server, cabling, and peripherals.
3.
Keep server area clean and secure, monitor environmental conditions, and protect from hazards, etc.
4.
Stay current on knowledge relating to Information Technology systems and equipment, security practices, and industry standards.
5.
Demonstrate familiarity with agency/organization security policies, procedures, and requirements.
6.
Assist administrative staff in conducting inventories of Information Technology property and maintenance of records.
7.
Advise system users on the significant aspect of Information Technology policy, security, and training.
8.
Prepare Information Technology equipment for issuing to staff after image hard drives, establish and test connectivity, load software, establish links to peripherals and server, etc.
9.
Respond appropriately to dissatisfied or frustrated computer systems users.
10.
Develop and present clear and concise oral presentations and training.
11.
Respond appropriately to staff members regarding computer software and hardware problems.
12.
Work cooperatively with people at all levels both within and outside of the organization to accomplish goals and objectives.
13.
Express ideas and facts clearly to customer users whose computer skills range from minimal to advanced.
14.
Troubleshoot communication issues on mobile devices such as smart phones or tablet device.
15.
Successfully troubleshoot hardware and software to meet office operational needs.
16.
Install, configure, and trouble-shoot LAN components, such as routers, hubs, switches, etc.
17.
Install, configure, and trouble-shoot back-up device(s) for server.
18.
Diagnose and resolve technical problems for a wide variety and number (10 or more) software applications, systems, and technical hardware.
19.
Assure compliance with security requirements to protect Information Technology systems from intrusion and harm.
20.
Assess areas of potential security risks and develop procedures and internal controls to eliminate vulnerabilities and prevent harm.
21.
Practice sound principles of security protection, including updating passwords regularly, preventing shoulder-surfing, etc.
22.
Use Windows based operating systems to support computer hardware system applications programs.
23.
Install, configure, and troubleshoot notebooks, thin client devices, and personal computer hardware.
24.
Install, configure, and troubleshoot components (software, services, security settings, etc.) on notebooks, thin client devices, and personal computer hardware.
25.
Install, configure, and troubleshoot peripherals (printers, external hard drives, scanners, external DVD writers, etc.) on notebooks, thin client devices, and similar.
26.
Install and troubleshoot networked devices such as printers, copiers, scanners, etc.
27.
Management of agency/organization Active Directory (AD).
28.
Plan and create technical installation procedures for use by end users.
29.
Write clear and easy-to-follow, non-technical instructions for general users to successfully improve productivity or install software.
30.
Develop instructional materials for the use of automated systems.
31.
Write procedural guidance for the use of computer systems.
32.
Record and maintain detailed information of help provided to system users.
Verification Statement
Do not overstate or understate your level of experience and demonstrated capability. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probation period.
33.
Your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency.
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.
Failure to agree to this statement will disqualify you from further consideration for the position.
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.
Failure to agree to this statement will disqualify you from further consideration for the position.