Office of Inspector General Logo
Position Title
Supervisory Program Analyst (Director, Customer Engagement Division)
Agency
Office of Inspector General
Announcement Number
HHS-OIG-DE-24-12202936 Opens in new window
Open Period
Tuesday, November 14, 2023 to Thursday, November 23, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Do you wish to be considered under a CTAP (Career Transition Assistance Plan) eligibility? You may qualify for CTAP eligibility if all of the statements apply to you:
  • You are located in the same local commuting area of the vacancy.
  • You have been (or will be) involuntarily separated from the agency advertising this position, due to a reduction-in-force.
  • You are applying to a position that is at (or below) the grade level of the position separated from.
  • You are applying to a position that does not have greater promotion potential than the position separated from.
  • Your last performance rating of record is at least "fully successful" or equivalent.
For more information about CTAP, please see the Career Transition Assistance site on USAJOBS.

To verify your eligibility for CTAP:
You must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must also submit a copy of your most recent performance appraisal) and a copy of your latest SF-50: Notification of Personnel Action showing position, tenure code, grade & step, and full name/DOB/SSN.
(limit characters)
3. Do you wish to be considered under the ICTAP (Interagency Career Transition Assistance Plan) eligibility? You may qualify for ICTAP if all of the following statements apply to you:
  • You are located in the same local commuting area of the position being advertised.
  • You were (or will be) separated from a position at an agency outside of the HHS due to a reduction-in-force.
  • You are applying to a position that is at (or below) the grade level of the position from which you have been (or will be) separated.
  • You are applying to a position that does not have greater promotion potential than the position from which you have been (or will be) separated.
  • Your last performance rating of record is at least "fully successful" or equivalent.
For more information about ICTAP, please review the Career Transition Assistance site on USAJOBS.

To verify your eligibility for ICTAP:
You must submit a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must also submit a copy of your most recent performance appraisal) and a copy of your latest SF-50: Notification of Personnel Action, showing the agency, position held, tenure and appointment codes, and full biographical information (name, DOB, and SSN).
(limit characters)
4. In the last five years, based on the closing date of this announcement, have you served or are you currently serving as an Executive Branch political, Schedule C, or Non-career SES appointee? You can find out if you have held one of these appointment types by looking at your Standard Form 50s in your Electronic Official Personnel Folder (eOPF), in Section 5 where the legal authorities are listed.

• A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an assistant position to a top-level federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)).
• A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director of OPM, because of the confidential or policy-determining nature of the position duties (5 CFR 213.3301 and 5 CFR 213.3302).
• A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations (5 CFR 317 Subpart F).
(limit characters)
Assessment 1
Respond to the following questions. Mark only one response for each question. Any experience claimed in response to the following questions MUST be supported by information in your application (resume or any other written format). This information must be SPECIFIC (i.e., duties, responsibilities, and accomplishments). Failure to provide this supporting documentation may result in receipt of a lower or ineligible rating. (limit characters)
1. From the descriptions below, select the one which best describes how your background meets the specialized experience requirements for the Supervisory Program Analyst, GS-0343-15 position. (limit characters)
For each of the following task statements, choose the statement from the list below that best describes your experience and/or training. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire. (limit characters)
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below. (limit characters)
2. Direct and continuously improve the organization's planning and product development processes and capabilities. (limit characters)
3. Responsible for developing, implementing, reviewing, assessing, and improving the organization's product strategy and frameworks for measuring success. (limit characters)
4. Develop an organizational-wide capability to collect, synthesize, and communicate out on user research, usage metrics and other demand signals from customers to the Chief Data Office and other executive stakeholders. (limit characters)
5. Ensure that component customers across the organization are enabled to use data and analytics throughout their work.
(limit characters)
6. Direct the development and implementation of products and methodologies that support customer centricity.
(limit characters)
7. Draw from qualitative and quantitative data to derive customer insights and put them into action and tangible products.
(limit characters)
8. Provide advice on all technical aspects of interpreting and applying public and private sector practices or new developments relative to building communities of data practitioners, building data-centric products and processes, and modern design methodologies and practices.
(limit characters)
9. Lead the development and implementation of strategic plans and options necessary for executive planning and execution.
(limit characters)
10. Assist senior management in developing the organizational strategic plan and priority outcomes, including related goals and performance measures.
(limit characters)
11. Build data communities across the organization by organizing in-person and virtual events, creating forums for data practitioners to learn and share, and by capturing community content for redistribution.
(limit characters)
12. Develop relationships with other data-centric organizations that are managing data for outcomes to continuously learn and improve the program. (limit characters)
13. Facilitate and work to continuously improve work planning, triage, and prioritization processes across the organization's data office.
(limit characters)
14. Serve as a partner across the organization to help develop and execute the organization's long-range strategic plans and programs and builds coalitions across the components to achieve this objective.
(limit characters)
15. Facilitate discussions among components to ensure that strategic planning efforts are consistent and cross-cutting and meet the strategic agenda.
(limit characters)
16. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
(limit characters)