- Position Title
- Supervisory IT Specialist (CUSTSPT)
- Agency
- Bureau of Land Management
- Announcement Number
- HQMP-23-12204374-MM Opens in new window
- Open Period
- Wednesday, November 15, 2023 to Wednesday, November 29, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Area of Consideration: Current BLM Employee - Do you meet the following eligibility?
- I am a current Bureau of Land Management employee with a career or career-conditional appointment in the competitive service AND the highest grade level I have held on a permanent basis is lower than the full performance level of the position being announced.
2.
Current BLM Employee: Do you meet any of the following eligibilities?
In order to receive consideration, you must submit documentation showing proof of eligibility. All required documentation will be outlined in the Job Opportunity Announcement.
- I am a current Bureau of Land Management employee with a career or career-conditional appointment in the Competitive Service at the same grade level as the full performance level of the position being announced
- I am a current Bureau of Land Management employee with a career or career-conditional appointment in the Competitive Service at a higher grade level than the full performance level of the position being announced
- I am a current Bureau of Land Management employee with a career or career-conditional appointment in the Competitive Service serving in a position with a full performance level equivalent to or higher than the full performance level of the position being announced
- I am a current Bureau of Land Management employee with a career or career-conditional appointment in the Competitive Service and have previously held a permanent position with a full performance level equivalent to or higher than the full performance level of the position being announced
In order to receive consideration, you must submit documentation showing proof of eligibility. All required documentation will be outlined in the Job Opportunity Announcement.
3.
Career Transition Assistance Plan: Do you meet ALL of the following eligibilities?
- I am a current or former competitive federal employee displaced or surplused from the Department of the Interior; AND
- I am located in the same local commuting area of the vacancy; AND
- I am applying to a position that is at or below the grade level of the position from which I have been or will be separated; AND
- My last performance rating of record is at least fully successful or the equivalent.
Additional Questions
1.
I have a satisfactory or better rating on my last performance appraisal. I will provide a copy of my performance appraisal, if requested.
2.
I have received recruitment incentive awards during the last two years and have listed them on my resume.
3.
My performance is at an acceptable level and I am not serving under a Notice of Opportunity to Demonstrate Acceptable Performance (NODAP).
4.
Does the Bureau of Land Management employ any member of your family?
5.
If yes to the previous question, please provide the name, relationship, organization in which employed (N/A- if not applicable).
(limit 200 characters)
Assessment 1
Thank you for your interest in the Section Chief - Supervisory IT Specialist (Customer Support) GS-2210-12 position within the Department of the Interior (DOI), Bureau of Land Management (BLM), HQ-500 Directorate of Information Management and Technology, Division of Customer Relationship Management. Your responses to this questionnaire in conjunction with other portions of your completed application may be evaluated to determine your qualifications. The resume or application materials you submit must support the answers you provide on the questionnaire. If they do not, you may be found not qualified, or you may be placed in a lower quality category. Please carefully follow the instructions for each question.
Basic Requirement for the Supervisory IT Specialist (Customer Support) GS-2210-12 (Screen-out)
1.
You are required to demonstrate experience in Information Technology (IT) for each of the following competencies: (1) Attention to Detail - is thorough when performing work and conscientious about attending to detail; (2) Customer Service - works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; (3) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and (4) Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Minimum Qualifications for Supervisory IT Specialist (Customer Support) GS-2210-12 (Screen-out)
2.
Select the statement that best describes the experience you possess which demonstrates your ability to perform the work of an Supervisory IT Specialist (Customer Support) GS-2210-12. Read all responses before making your selection.
MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Human Resources Management - Empowers people by sharing power and authority; develops lower levels of leadership by pushing authority downward and outward throughout the organization; shares rewards for achievement with employees; ensures that staff are appropriately selected, utilized, appraised, and developed, and that they are treated in a fair and equitable manner.
3.
Select the statement that best describes your knowledge and experience in Human Resources Management (HRM) principles and practices, and their application in organization management, supervision, and staff coordination regarding the management of budget and project management personnel.
4.
Select the statement that best describes your experience in establishing work priorities for team members.
5.
Do you have experience coordinating with non-technical program managers, system management experts, and contract and user representatives to define applications operational support requirements and operate managed services within agreed service levels?
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
6.
Select the statement that best describes your ability to communicate effectively with customers to capture their expectations and interpret for internal staff members in order to achieve high customer satisfaction.
7.
Select the statement that best describes your experience identifying Information Resource Management (IRM) service issues, resolving conflicts, and negotiating solutions.
8.
Identify the troubleshooting techniques you have experience performing.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
9.
Which of the following best describes your highest level of experience, education, or training developing and maintaining cooperative relationships, service level agreements with state and federal organizations to pursue an organization's goals for IT management programs?
10.
Select the statement that best describes your communication skills to interact with people who have diverse interests and backgrounds.
11.
Select the statement that best describes your ability to effectively communicate orally.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
12.
Select all statements that best describe your experience planning and delivering customer support services.
13.
Select the statement that best describes your experience with computer hardware systems, operating systems, applications programs, data communications systems and network protocols.
14.
Identify the desktop support functions you have performed.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
15.
Do you have experience in the monitoring and tracking of IT costs to support an organization for the purpose of ensuring efficiency?
16.
Select each of the following statement that describe your ability and experience with written communications.
17.
Select the statement that best describes your knowledge and skill in using automated applications for tracking help desk tickets.
18.
Your rating is subject to verification based on the application materials that you submit, and through verification of references as appropriate. A deliberate attempt to falsify information on your application materials is grounds for non-selection and for termination. In addition, falsifying information on your application can result in your being barred from Federal employment. Please choose the appropriate response below.