- Position Title
- Consumer Response Specialist (Investigations)
- Agency
- Consumer Financial Protection Bureau
- Announcement Number
- 24-CFPB-32-MP Opens in new window
- Open Period
- Monday, December 4, 2023 to Monday, December 11, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
3.
Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
4.
Are you a current Excepted Service employee of a Federal Agency covered by an OPM Interchange agreement that conveys noncompetitive eligibility?
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
5.
Are you eligible for competitive consideration under any of the following merit promotion categories?
- Current Federal civilian employee in the Competitive service on a permanent career or career-conditional appointment
- Current Excepted service employee covered by an Interchange Agreement
- Former Federal employee with Reinstatement eligibility
- Veterans Employment Opportunities Act of 1998 (VEOA)
- Current Federal employee serving on a VRA appointment
- Land Management Employee eligible under Public Law 114-47
- Other competitive category not listed above (you must submit proof of eligibility)
6.
Are you eligible to be appointed under the Military Spouse Noncompetitive Appointing Authority based on any of the following categories?
- You are the spouse of an active duty member of the Armed Forces.
- You are the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs.
- You are the widow or widower of a member of the Armed Forces killed while in active duty status, and you have not re-married.
7.
Are you a former federal employee that has been separated for at least one full year and is eligible to be non-competitively reinstated to a higher grade or full-performance level than which you left federal employment?
(Note: you MUST provide: 1) a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2"); AND 2) the last performance appraisal you received from your federal employment which shows at least a fully successful rating.)
(Note: you MUST provide: 1) a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2"); AND 2) the last performance appraisal you received from your federal employment which shows at least a fully successful rating.)
8.
Do you currently hold (or have you previously held) on a permanent basis, a position in the competitive service (or in another merit system with which OPM has an interchange agreement), with promotion potential equivalent to (or higher than) the full performance level of the position advertised in this vacancy announcement?
9.
Are you eligible under any other miscellaneous appointing authority not listed thus far, such as (but not all inclusive to):
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
- Postal Career Service Employee;
- Postal Rate Commission Employee;
- Government Accountability Office (GAO) Employee;
- Administrative Office of the U.S. Courts Employee; or
- Foreign overseas employee or eligible family member of former overseas employee
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
10.
Are you eligible for consideration as a Peace Corps, VISTA, or Action volunteer? If you select this option, you are required to provide acceptable documentation of your appointment eligibility by submitting proof of employment from the appropriate agency with your completed application.
National Service (Peace Corps and VISTA)
National Service (Peace Corps and VISTA)
11.
Do you have a severe physical, psychiatric or mental disability that qualifies you for a Schedule A Disability appointment?
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
12.
Are you a veteran who separated from active duty under honorable conditions and you:
• recently separated (within the past 3 years)
• are a disabled veteran
• served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
• recently separated (within the past 3 years)
• are a disabled veteran
• served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
3.
Are you a current CFPB employee?
4.
How did you find out about this job?
5.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
6.
Are you a current Federal employee?
7.
If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held.
(limit 250 characters)
Assessment 1
Specialized Experience: To qualify at CN-52, you must have one year of specialized experience at or equivalent to the CN-51 level in the Federal service. (For qualification purposes, the CN-51 level is broadly equivalent to the GS-11 level.) For this position, specialized experience is defined as:
- Evaluating consumer complaints to identify potential regulatory compliance issues observed in the consumer provided narrative; AND
- Independently evaluating company responses to identify potential compliance issues; AND
- Delivering analysis of written materials regarding financial products and services such as bank products, credit cards, mortgages, student and other loans, debt collection and credit reporting within a prescribed timeframe; AND
- Participating in a team to evaluate the effectiveness of consumer protection laws.
- Evaluating consumer complaints to identify potential regulatory compliance issues observed in the consumer provided narrative; AND
- Independently evaluating company responses to identify potential compliance issues; AND
- Delivering analysis of written materials regarding financial products and services such as bank products, credit cards, mortgages, student and other loans, debt collection and credit reporting within a prescribed timeframe; AND
- Participating in a team to evaluate the effectiveness of consumer protection laws.
Select “Yes” or “No” to the following question(s).
1.
For the CN-52/GS-12 do you meet the specialized experience as described above?
Specialized Experience: To qualify at CN-51, you must have one year of specialized experience at or equivalent to the CN-40 level in the Federal service. (The CN-40 level is equivalent to the GS-9 level.) For this position, specialized experience is defined as:
- Evaluating consumer complaints to identify potential regulatory compliance issues observed in the consumer provided narrative; AND
- Evaluating company responses to identify potential compliance issues with limited supervision; AND
- Delivering analysis of written materials regarding financial products and services such as bank products, credit cards, mortgages, student and other loans, debt collection and credit reporting within a prescribed timeframe.
OR
Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher- level graduate education leading to such a degree or LL.M., if related.
OR
Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements.
- Evaluating consumer complaints to identify potential regulatory compliance issues observed in the consumer provided narrative; AND
- Evaluating company responses to identify potential compliance issues with limited supervision; AND
- Delivering analysis of written materials regarding financial products and services such as bank products, credit cards, mortgages, student and other loans, debt collection and credit reporting within a prescribed timeframe.
OR
Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher- level graduate education leading to such a degree or LL.M., if related.
OR
Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements.
2.
For the CN-51/GS-11, select the answer that best describes your experience and/or education.
Specialized Experience: To qualify at CN-40, you must have one year of specialized experience at or equivalent to the CN-30 level in the Federal service. (For qualification purposes, the CN-30 level is broadly equivalent to the GS-7 level.) For this position, specialized experience is defined as:
- Identifying and logging potential consumer regulatory compliance issues into a database; AND
- Providing input to senior members of a team to evaluate company responses to identify potential compliance issues; AND
- Delivering analysis of written materials regarding financial products and services such as bank products, credit cards, mortgages, student and other loans, debt collection and credit reporting within a prescribed timeframe.
OR
You must have a master's or equivalent degree or two full academic years of progressively higher-level graduate education leading to such degree from an accredited college or university. Qualifying graduate education must be directly related to the duties of this position and must have provided the knowledge, skills and abilities that would be acquired through one year of specialized experience as described above.
OR
Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements.
- Identifying and logging potential consumer regulatory compliance issues into a database; AND
- Providing input to senior members of a team to evaluate company responses to identify potential compliance issues; AND
- Delivering analysis of written materials regarding financial products and services such as bank products, credit cards, mortgages, student and other loans, debt collection and credit reporting within a prescribed timeframe.
OR
You must have a master's or equivalent degree or two full academic years of progressively higher-level graduate education leading to such degree from an accredited college or university. Qualifying graduate education must be directly related to the duties of this position and must have provided the knowledge, skills and abilities that would be acquired through one year of specialized experience as described above.
OR
Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements.
3.
For the CN-40/GS-09, select the answer that best describes your experience and/or education.
4.
From the following list of laws, regulations, directives, and guidance, please select all of those for which you have provided regulatory compliance assessments and guidance on a regular basis. List only those areas in which you have recent experience that was gained in approximately the last five years. Select all that apply.
5.
This position requires knowledge of consumer financial services and products that would enable you to serve as a technical expert in responding to complex consumer financial protection inquiries and communications. Select the response(s) that reflect(s) the consumer financial service(s) and product(s) with which you have substantive work experience gained within the last 4 years. The experience may have been gained with a financial institution, a financial industry association and/or a Federal, State or local financial oversight agency. Select all that apply.
6.
Select the response that best reflect(s) your experience performing analyses related to investigation of consumer complaints.
7.
Select the response that best reflect(s) your experience performing analyses related to investigation of consumer complaints.
8.
Select the response that best reflect(s) your experience performing analyses related to investigation of consumer complaints.
9.
Select the responses that reflect the written materials you have developed. Select all that apply.
10.
Select the response that best reflects your ability to communicate in writing to convey policy or program issues.
11.
Select the response that best reflects your ability to communicate in writing to convey policy or program issues.
12.
Select the response that best describes your ability to communicate in writing to convey policies, guidelines, and regulations.
13.
Select the response that best describes your ability to communicate written technical and non-technical information with others.
14.
Select the response that best describes your ability to communicate written technical and non-technical information with others.
15.
Select the response that best describes your ability to communicate written technical and non-technical information with others.
16.
Select the response(s) that reflect(s) interpersonal and oral communications duties you have performed as a regular part of a job. Check all that apply.
17.
Select the response(s) that reflect(s) interpersonal and oral communications duties you have performed as a regular part of a job. Check all that apply.
18.
Select the response(s) that reflect(s) interpersonal and oral communications duties you have performed as a regular part of a job. Check all that apply.
19.
Select the response that best describes your ability to communicate orally to convey topics relating to policies, regulations or research.
20.
Select the response that best describes your ability to communicate orally to convey topics relating to policies, regulations or research.
21.
Select the response that best describes your ability to communicate orally to convey topics relating to policies, regulations or research.
22.
Select the responses that describe your skills using oral communication to exchange information with internal and external stakeholders. Check all that apply.