- Position Title
- IT Specialist (CustSpt)
- Agency
- National Park Service
- Announcement Number
- WO-1614-USPP-24-12213526-DE Opens in new window
- Open Period
- Monday, November 27, 2023 to Wednesday, December 6, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Assessment 1
Thank you for your interest in the Information Technology Specialist (Customer Support) position. Please answer the following questions pertaining to your experience and qualifications.
Basic Requirements for the Information Technology Specialist position
1.
From the descriptions below, select the one response that best describes your experience or education as it pertains to the basic requirements for this Information Technology Specialist (Customer Support), GS-2210-13 position.
Read all responses before making your selection. If you do not meet these basic requirements, you will be considered not qualified and will not receive consideration for this position.
Read all responses before making your selection. If you do not meet these basic requirements, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualification Requirements for the Information Technology Specialist position
2.
From the descriptions below, select one response that best describes the experience that you possess that demonstrates your ability to perform Information Technology Specialist(Customer Support) work at the GS-13 level or equivalent.
Read all responses before making your selection. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Read all responses before making your selection. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
For the questions below, please select the best answer or answers to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Your responses will be used to determine minimum eligibility and qualification requirements. Be sure that your experience as listed in your application materials supports your responses to the questions below. Each of your responses must be clearly supported by your education, training, and/or specific work experience that you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
Information Systems Security Certification: Knowledge of the principles, methods, and tools for evaluating information systems security features against a set of specified security requirements. Includes developing security certification and accreditation plans and procedures, documenting deficiencies, reporting corrective actions, and recommending changes to improve the security of information systems
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Utilized principles, methods, and tools for evaluating information systems security features against a set of
specified security requirements.
specified security requirements.
4.
Developed certification and accreditation plans and procedures.
5.
Documented deficiencies, reporting corrective actions, and recommending changes to improve the security of
information systems.
information systems.
Information Management: Identifies a need for and knows where or how to gather information, organizes and maintains information or information management systems.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Coordinated management of an IT program utilizing applicable principles, methods, and tools.
7.
Provided oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance).
8.
Utilized principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data disposal, and data standardization processes.
9.
Followed proper principles and methods for planning or managing the implementation, update, or integration of configuration management components.
10.
Applied principles, concepts, and methods of enterprise architecture to align IT strategy, plans, and systems with the mission, goals, structure and processes of the organization
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
11.
Worked with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or
organizations outside the Government).
organizations outside the Government).
12.
Assessed customer needs, provided information or assistance, resolved their problems, and satisfied their expectations.
13.
Knowledge of available products and services and is committed to providing quality products and services.
Managing Human Resources: Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
14.
Planned, distributed, coordinated, and monitored work assignments of others.
15.
Evaluated work performance and provided feedback to others on their performance.
16.
Ensured that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and
equitable manner.
equitable manner.
17.
Acted as a mentor or in other role(s) helping others learn through formal or informal methods - identifying training needs, providing constructive feedback, coaching others on how to perform tasks.
Contracting/Procurement: Knowledge of various types of contracts, techniques for contracting or procurement, and contract negotiation and administration.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
18.
Prepared statements of work for the procurement or lease of new vehicles, for fleet repairs and procurement of fleet-oriented equipment.
19.
Served as a Contracting Officer's Representative in order to contract leases for vehicles and related fleet contracts.
20.
Held responsibility for the requisition, receipt, issuance, and control of government-issued credit cards for the purchase of fuel, oil, and other services ensuring that these cards are securely maintained and used in accordance with applicable rules and regulations.
Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
21.
Developed, implemented, and managed Information Technology program, and providing operational guidance and professional support for life-cycle asset management, including the acquisition and disposal of equipment, and other IT assets.
22.
Formulated IT policies, operating procedures, and/or guidelines, in compliance with organizational requirements and regulations in order to provide guidance and direction to stakeholders.
23.
Developed and maintained agency table organization and equipment to ensure that departments have required equipment, and controls over excess equipment.
Data Interpretation: Skill in collecting, analyzing, and interpreting data and policies, to determine actions and develop and propose guidance.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
24.
Managed IT records in both manual and computerized data systems (e.g. Project Management Information System, Financial and Business Management System); in order to enter, track, coordinate, and verify requests/need for maintenance, upgrade, repair of IT systems and equipment.
25.
Prepared and maintained narrative and statistical reports, records, and files related to system and equipment inspections, maintenance, repairs, and financial activity.
26.
Presented staff reports and documentation to management, groups, and/or committees in order to coordinate IT management activities within internal and external organizations.
Verification Statement
27.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.