- Position Title
- Digital User Experience Researcher
- Agency
- Internal Revenue Service
- Announcement Number
- 24-12232083K-OSB-0301-9T12 Opens in new window
- Open Period
- Tuesday, December 5, 2023 to Monday, December 18, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
2.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
IRS Internal Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current career or career-conditional, Competitive Service Internal Revenue Service (IRS) employee? You can view a copy of your most recent SF-50 to determine if you are Competitive Service. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".)
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
4.
IRS RPP Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Select the lowest grade you are willing to accept for this position.
3.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 1st location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 1st location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
4.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 2nd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 2nd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 2nd priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
5.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 3rd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 3rd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 3rd priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
6.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 4th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 4th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 4th priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
7.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 5th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 5th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 5th priority, select "No priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
8.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 6th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 6th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 6th priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
9.
How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
10.
Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
11.
What is your Standard Employee Identifier (SEID)?
12.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
13.
What is your current position title?
14.
Your annual performance appraisal and relevant awards are considered in the selection process.
Please indicate the option that best describes your most recent performance appraisal.
Please indicate the option that best describes your most recent performance appraisal.
15.
Please enter the date of your most recent performance appraisal.
16.
Please select the response that most accurately reflects your most recent performance appraisal or performance rating.
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
QUALIIFICATION REQUIREMENTS:
GS-9 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service:
You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree
OR
LL.B. or J.D., if related.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes:
You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.
OR
3 full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study.
OR
LL.M., if related OR At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
GS-9 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service:
- Experience analyzing evaluating and planning processes and techniques to research the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences.
- Experience using current UX based research solutions to provide improved user experience in navigating websites.
- Using new and emerging UX technologies to make recommendations and to present a consistent branded and user-centric digital experience.
- Experience preparing draft reports and other substantive guidelines and materials;
- Conducting studies using journey mapping, service blueprints, user stories, eco system maps and personal development to help improve customer experience.
You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree
OR
LL.B. or J.D., if related.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes:
- Analyzing, evaluating and planning processes and techniques to research and provide advice on the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences.
- Experience using current UX based research solutions and analytical methods to provide improved user experience in navigating websites.
- Experience using new and emerging UX technologies to recommend alternatives and/or changes in methods, processes and techniques to present a consistent branded and user-centric digital experience.
- Experience conducting studies using journey mapping, service blueprints, user stories, eco system maps and personal development to help improve customer experience and new product capabilities.
- Experience using workload management techniques to establish priorities and manage deadlines.
- Preparing draft reports and other substantive guidelines and materials.
You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.
OR
3 full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study.
OR
LL.M., if related OR At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Experience using analytical, evaluative, and planning processes and techniques (quantitative and qualitative) to research and provide advice on the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences.
- Experience Using current UX based research and analytics methods to conduct studies, deliver findings and advise management on service delivery or recommend changes including new policy or policy changes.
- Experience using new and emerging UX technologies to recommend alternatives and/or changes in methods, processes, and techniques to present a consistent branded and user-centric digital experience.
- Using UX based research solutions to provide improved user experience in navigating websites.
- Experience identifying and assessing research needs to determine those that would be useful to audiences.
- Experience conducting studies using journey mapping, service blueprints, user stories, eco system maps and personal development to help improve customer experience and new product capabilities.
- Experience using workload management techniques to establish priorities and manage deadlines.
- Preparing draft reports and other substantive guidelines and materials to make recommendations to management.
1.
QUALIIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE GS-9 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service: Experience analyzing evaluating and planning processes and techniques to research the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience using current UX based research solutions to provide improved user experience in navigating websites. Using new and emerging UX technologies to make recommendations and to present a consistent branded and user-centric digital experience. Experience preparing draft reports and other substantive guidelines and materials; Conducting studies using journey mapping, service blueprints, user stories, eco system maps and personal development to help improve customer experience.
OR
You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree.
OR
LL.B. or J.D., if related
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Which of the following is true about your specialized experience?
SPECIALIZED EXPERIENCE GS-9 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service: Experience analyzing evaluating and planning processes and techniques to research the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience using current UX based research solutions to provide improved user experience in navigating websites. Using new and emerging UX technologies to make recommendations and to present a consistent branded and user-centric digital experience. Experience preparing draft reports and other substantive guidelines and materials; Conducting studies using journey mapping, service blueprints, user stories, eco system maps and personal development to help improve customer experience.
OR
You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree.
OR
LL.B. or J.D., if related
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
Which of the following is true about your specialized experience?
2.
GS-9 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked.
Please select the response that best describes your time in grade.
Please select the response that best describes your time in grade.
3.
SPECIALIZED EXPERIENCE GS-11 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service: Specialized experience for this position includes analyzing, evaluating and planning processes and techniques to research and provide advice on the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience using current UX based research solutions and analytical methods to provide improved user experience in navigating websites. Experience using new and emerging UX technologies to recommend alternatives and/or changes in methods, processes and techniques to present a consistent branded and user-centric digital experience. Experience conducting studies using journey mapping, service blueprints, user stories, eco system maps and personal development to help improve customer experience and new product capabilities. Experience using workload management techniques to establish priorities and manage deadlines. Preparing draft reports and other substantive guidelines and materials.
OR
You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.
OR
3 full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study.
OR
LL.M., if related OR At least 1 year of combined graduate education and experience as defined in paragraphs above.
Which of the following is true about your specialized experience and/or education?
OR
You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.
OR
3 full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study.
OR
LL.M., if related OR At least 1 year of combined graduate education and experience as defined in paragraphs above.
Which of the following is true about your specialized experience and/or education?
4.
GS-11 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked.
Please select the response that best describes your time in grade.
Please select the response that best describes your time in grade.
5.
GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience using analytical, evaluative, and planning processes and techniques (quantitative and qualitative) to research and provide advice on the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience Using current UX based research and analytics methods to conduct studies, deliver findings and advise management on service delivery or recommend changes including new policy or policy changes. Experience using new and emerging UX technologies to recommend alternatives and/or changes in methods, processes, and techniques to present a consistent branded and user-centric digital experience. Using UX based research solutions to provide improved user experience in navigating websites. Experience identifying and assessing research needs to determine those that would be useful to audiences. Experience conducting studies using journey mapping, service blueprints, user stories, eco system maps and persona development to help improve customer experience and new product capabilities. Experience using workload management techniques to establish priorities and manage deadlines. Preparing draft reports and other substantive guidelines and materials to make recommendations to management.
Which of the following is true about your specialized experience?
Which of the following is true about your specialized experience?
6.
GS-12 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked.
Please select the response that best describes your time in grade.
Please select the response that best describes your time in grade.
7.
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal?
Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal?
8.
If you answered "I do not have a recent performance appraisal." in the previous question, please indicate why you do not have a current performance appraisal otherwise please enter N/A.
9.
Please select the option that best describes your most recent performance appraisal.
10.
Please enter the date of your most recent performance appraisal?
11.
Please select the rating that you achieved on your most recent performance appraisal. For Non-IRS CTAP employees select the response that most accurately reflects your most recent performance rating.
12.
Are you currently in the same Business Operating Division and job series as the position for which you are applying to via this announcement?
13.
Which of the following is your highest level of experience working on a team?
14.
Please select the following that supports your experience in the workplace.
15.
What is your experience assisting co-workers?
16.
Which of the following sources have you reviewed to conduct research and make decisions?
17.
Which of the following analytical methods have you used and explained to others either verbally or in writing?
18.
What is your experience preparing written technical documents?
19.
Which of the following tasks have you performed while working with internal and/or external stakeholders/customers?
20.
Select all of the following tasks that you have performed in User Experience (UX) Research.
21.
Which of the following have you used to ensure an accurate, quality product?
22.
Which of the following tasks describe your experience managing time and workload?
23.
Which best describes how you have managed your workload?
24.
Which of the following is your highest level of experience working on a team?
25.
Please select the following that supports your experience in the workplace.
26.
What is your experience assisting co-workers?
27.
Which of the following sources have you reviewed to conduct research and make decisions?
28.
Which of the following analytical methods have you used and explained to others either verbally or in writing?
29.
What is your experience preparing written technical documents?
30.
Which of the following tasks have you performed while working with internal and/or external stakeholders/customers?
31.
Select all of the following tasks that you have performed in User Experience (UX) Research.
32.
Which of the following have you used to ensure an accurate, quality product?
33.
Which of the following tasks describe your experience managing time and workload?
34.
Which best describes how you have managed your workload?
35.
Which of the following is your highest level of experience working on a team?
36.
Please select the following that supports your experience in the workplace.
37.
What is your experience leading co-workers?
38.
Which of the following sources have you reviewed to conduct research and make decisions?
39.
Which of the following analytical methods have you used and explained to others either verbally or in writing?
40.
What is your experience preparing written technical documents?
41.
Which of the following tasks have you performed while working with internal and/or external stakeholders/customers?
42.
Select all of the following tasks that you have performed in User Experience (UX) Research.
43.
Which of the following have you used to ensure an accurate, quality product?
44.
Which of the following tasks describe your experience managing time and workload?
45.
Which best describes how you have managed your workload?
Select “Yes” or “No” to the following question(s).
46.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
47.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.