- Position Title
- Benefits Specialist
- Agency
- Federal Retirement Thrift Investment Board
- Announcement Number
- FRTIB-24-AS-011-12234836 Opens in new window
- Open Period
- Friday, December 22, 2023 to Friday, January 12, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position?
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
Preferences
1.
Would you accept a term appointment?
Assessment 1
Thank you for your interest in the Benefits Specialist position with the Federal Retirement Thrift Investment Board. We will evaluate your resume and your responses to this Occupation Questionnaire to determine if you are among the best qualified for this position. Please review your responses for accuracy before you submit this questionnaire.
1.
From the description below, please select the one statement that best describes the experience you possess that demonstrates your ability to perform the work of a Benefit Specialist at the GS-11 grade level or equivalent.
For each task, choose the statement that best describes your experience and/or training as it pertains to the COMPLETE statement. If you are missing experience in some or all of the statement, adjust your response accordingly. Please note that your answers will be verified against the information you provided in your resume. If we are unable to support your response by your resume, we may mark you as ineligible for the position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Responds to a wide range of escalated telephonic, email, and written inquiries from various audiences.
3.
Analyzes complex inquiries and appeals to determine priority level and maintaining tracking logs of inquiries into the case management system.
4.
Ensures proper tracking of inquires to ensure recordkeepers resolutions outcomes are accurate, complete, timely and responsive to issue raised.
5.
Analyzes escalated inquiries and participant appeal cases to identify unique and complex participant issues, reoccurring complaints, and trends.
6.
Collaborates with internal subject matter experts and presents findings to Governance body for review as appropriate.
7.
Experience reviewing exception requests and appeal cases, gathering pertinent data and facts and presenting recommendations to senior management and maintaining precedented decisions for future use by the recordkeeper.
8.
Experience and ability to escalate priority cases to recordkeeper for urgent attention and initiates root cause analysis.
9.
Experience maintaining internal log of priority escalated cases to track and report recordkeeper resolution status and root cause analysis results to FRTIB stakeholders.
10.
Prior experience obtaining required data from recordkeeper to run daily, periodic, and ad hoc reports and presentations on escalated cases using information from the recordkeeper case tracking system.
11.
Assisting Congressional offices in analyzing, escalating, and monitoring escalated congressional and external affairs inquiries.
12.
Ability to support program areas in providing ongoing service delivery for any recordkeeper services that are unable to be accomplished by the supporting contractor service.
13.
Ability to assists program areas in monitoring program trends, analyzing contractor performance and recordkeeper data to assist in the overall operations of service delivery.
14.
Experience preparing and presenting findings for COR review and evaluation as applicable.
15.
Experience performing special projects and initiatives as directed by the Branch Chief. This may include participating in work groups, task forces, and studies involving the delivery of services to participants and beneficiaries.
16.
As previously explained, your responses to this Assessment Questionnaire are subject to evaluation and verification based on the documents and references you submit.
Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for your non-selection or for your dismissal. If, after reviewing your resume and/or supporting documentation, a determination is made that you have overstated your qualifications and/or experience, you may be removed from consideration and will be marked ineligible. Please take this opportunity to review your responses to ensure their accuracy.
Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for your non-selection or for your dismissal. If, after reviewing your resume and/or supporting documentation, a determination is made that you have overstated your qualifications and/or experience, you may be removed from consideration and will be marked ineligible. Please take this opportunity to review your responses to ensure their accuracy.