- Position Title
- Business Interface Representative
- Agency
- Citizenship and Immigration Services
- Announcement Number
- 12239753-IPO-IMP-23 Opens in new window
- Open Period
- Friday, December 8, 2023 to Monday, December 18, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you wish to be considered under the Career Transition Assistance Plan (CTAP) because you are a current DHS employee who has received an official notice stating that your position is no longer needed, or that you will be separated by reduction in force (RIF) and meet all of the following criteria?
- Occupy a position in the same local commuting area of the vacancy, and
- Occupy a position at or above the grade of the announced position and with no greater promotion potential, and
- Have a current performance rating of at least "fully successful" or equivalent
For more information about CTAP eligibility, visit The Employee's Guide to Career Transition.
Proof is required. You must submit the following documentation to support your claim:
- My most recent SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement that shows position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- If my position occupied is "2 - Excepted Service" (block #34 of your SF-50), I have also included the initial SF-50, or other official Notification of Personnel Action, for that appointment.
- Documentation of my Reduction in Force (RIF) separation notice or a proposed removal/separation notice.
- My latest performance rating of record.
2.
Do you wish to be considered as a current Department of Homeland Security (DHS) employee who meets one of the following criteria?
- In a permanent position that is in the competitive service (see block #34 on your SF-50 for your position type)
- With an excepted service agency but can be hired into the competitive service because you meet the criteria of a DHS Interchange Agreement. Additional information about current Interchange Agreements can be found here.
- Your SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement. It is recommended that you submit your most recent SF-50 that shows your position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- If your position occupied is "2 - Excepted Service" (block #34 of your SF-50), it is recommended that you also include the initial SF-50, or other official Notification of Personnel Action, for that appointment.
3.
Do you wish to be considered as a current Department of Homeland Security (DHS) employee who meets one of the following criteria?I have held, or currently hold either:
Proof is required. You must submit the following documentation to support your claim:
- A permanent position in the competitive service (see block #34 of your SF-50) with the same or higher promotion potential of the position being advertised.
- An appointment with an excepted service agency but can be hired into the competitive service because I meet the criteria of a DHS Interchange Agreement, with the same or higher promotion potential of the position being advertised. Additional information about current Interchange Agreements can be found here.
Proof is required. You must submit the following documentation to support your claim:
- Your SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement. It is recommended that you submit your most recent SF-50 that shows your position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- If your position occupied is "2 - Excepted Service" (block 34 of your SF-50), it is recommended that you also include the initial SF-50, or other official Notification of Personnel Action, for that appointment.
Preferences
1.
I acknowledge the following conditions if I choose to submit my resume through the USAJOBS Resume Builder:
(Note: Additional guidance regarding this requirement is available within the How to Submit Your Resume section of the USCIS Resume Requirement FAQs.)
- I understand that resumes submitted through USAJOBS Resume Builder are converted to a PDF format when they are transmitted to USA Staffing from the USAJOBS applicant interface and additional spaces/page gaps are added to resumes during the Resume Builder conversion process;
- Based on the above conditions, I understand that USCIS strongly encourages me to save my resume to a PDF document and upload the PDF document instead of submitting my resume created through Resume Builder;
- I understand that USCIS' human resources will only review the first 5 pages of my resume to determine eligibility/qualifications for this position;
- By answering YES to this question, I am indicating that I have met this requirement for consideration.
(Note: Additional guidance regarding this requirement is available within the How to Submit Your Resume section of the USCIS Resume Requirement FAQs.)
2.
There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position(s); (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity; OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Do you meet one of these requirements?
Assessment 1
1.
GS-14 - Which of the following statements best describes your experience?
2.
You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.
3.
This position has a time-in-grade (TIG) requirement to qualify at the GS-14. Have you completed 52 weeks in a position at or above the GS-13 grade level or equivalent?
The following section contains a multitude of question types. If you see a radio button, you can only select one response. If you see a checkbox, you may select all that apply.
Select “Yes” or “No” to the following question(s).
4.
Have you managed a program/project (e.g., the cost, schedule, performance facets) in accordance with applicable acquisition and budget regulations?
5.
Which project management tasks have you independently performed?
6.
Which activities have you completed related to risk measurement and management?
7.
Which program and project management activities have you performed?
8.
Which statement best describes your highest level of experience responding to an issue or situation in which the resolution was not obvious?
9.
Which statement best describes your highest level of experience impacting customer satisfaction related to information technology services?
10.
Which statement best describes your highest level of experience in solving complex problems in the workplace.
11.
Which statement best describes your highest level of experience solving problems (e.g., navigating deviations from standard work processes)?
12.
Which information technology management activities have you performed independently?
13.
Which statement best describes your highest level of experience maintaining high performance of information technology systems?
14.
Which statement best describes your highest level of experience participating in the life cycle management process for information technology products?
Select “Yes” or “No” to the following question(s).
15.
Do you have experience consulting with experts in information technology specialty areas to develop integrated actions plans?
16.
Have you updated existing policies and procedures for a program or office based on new or changing legislation, regulations, and policies?
17.
I have independently planned projects that resulted in organizational-wide improvements.
18.
I have evaluated information (e.g. data, reports) to identify process improvements adopted across an organization.
19.
Which statement best describes your highest level of experience addressing issues or concerns related to the delivery of technical customer services?
20.
If you are a Federal employee, is your most recent performance rating equivalent to a "pass," "satisfactory," or better?
Select “Yes” or “No” to the following question(s).
21.
Your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency. It is your responsibility to provide the responses, information, and documentation regarding your work history for us to determine your eligibility and qualifications for this position. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, 3) verify that your responses accurately describe your current level of experience and capability, and 4) that you have provided all of the information and documentation needed for us to determine your eligibility and qualifications for this position.