- Position Title
- Contact Representative Management Trainee NTE 1 yr, MBE up to 5 yrs
- Agency
- Internal Revenue Service
- Announcement Number
- 24-12295845O-WIM-0962-8T9 Opens in new window
- Open Period
- Wednesday, February 7, 2024 to Wednesday, February 21, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
IRS Internal Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current career or career-conditional, Competitive Service Internal Revenue Service (IRS) employee? You can view a copy of your most recent SF-50 to determine if you are Competitive Service. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".)
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
3.
Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4.
Your annual performance appraisal and relevant awards are considered in the selection process.
Please indicate the option that best describes your most recent performance appraisal.
Please indicate the option that best describes your most recent performance appraisal.
5.
Please enter the date of your most recent performance appraisal.
6.
Please select the response that most accurately reflects your most recent performance appraisal or performance rating.
7.
What is your Standard Employee Identifier (SEID)?
8.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
9.
What is your current position title?
Assessment 1
QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE IR-08:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
SPECIALIZED EXPERIENCE IR-09:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
SPECIALIZED EXPERIENCE IR-08:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
SPECIALIZED EXPERIENCE IR-09:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
SPECIALIZED EXPERIENCE:
IR-8 Level: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
Which of the following is true about your specialized experience?
IR-8 Level: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
Which of the following is true about your specialized experience?
2.
SPECIALIZED EXPERIENCE:
IR-9 Level: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
Which of the following is true about your specialized experience?
IR-9 Level: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:
· Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
· Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.
· Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
Which of the following is true about your specialized experience?
Select “Yes” or “No” to the following question(s).
3.
In this position you may be required to be available for training and/or position assignments in other geographic areas to assist with your development and in order to meet the needs of the organization. Do you understand you may be required to be available for travel and assignments, for extended periods of time, in other geographic areas?
Next you will respond to a series of questions to obtain your ratings of potential from the Leadership Succession Review (LSR) Assessment. Your responses will be verified prior to being referred for consideration in the selection process. You should be advised that you must complete the LSR process before being able to respond to the next several questions. The results of this process are used in ranking leadership competencies. If you have not completed the LSR process, or are awaiting a managerial assessment or review to be completed, please select the appropriate response indicating "I have not completed the LSR process" or "I am waiting the managerial assessment or review," and return to update your responses once you have completed the process. NOTE: Your application must be completed and submitted by 11:59 p.m. ET on the closing date of this announcement to be considered in the hiring process.
4.
Please select the competency rating you received for the competency entitled Building Coalitions.
5.
Please select the competency rating you received for the competency entitled Business Acumen.
6.
Please select the competency rating you received for the competency entitled Fundamentals.
7.
Please select the competency rating you received for the competency entitled Leading Change.
8.
Please select the competency rating you received for the competency entitled Leading People.
9.
Please select the competency rating you received for the competency entitled Results Driven.
10.
"Using your "Level" ratings from the LSR assessment, please select the Competencies where you achieved a Frontline Manager or above management level rating.
11.
Your final determination of readiness rating provides an overall assessment of potential to perform at the next level of management. Please select the response that best describes your overall readiness rating.
Next you will respond to a series of questions that are designed to capture your technical experience and other accomplishments that were achieved at or above a professional and technical level. Experience gained in a position prior to your reaching the full working level should not be considered when responding to these questions.
12.
Which of the following describes your experience supervising teams and individuals?
13.
Which of the following administrative areas do you have experience?
14.
Which of the following describes your experience with service delivery in a customer service related environment?
15.
Which of the following best describes your experience in assigning work?
16.
Which of the following best describes your level of experience with quality improvement initiatives?
17.
Which of the following systems have you utilized?
18.
Which of the following describes your experience in Accounts Management?
19.
Which of the following best describes your highest level of experience with a call center environment?
Select “Yes” or “No” to the following question(s).
20.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
21.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.