Internal Revenue Service Logo
Position Title
Quality Assurance Specialist
Agency
Internal Revenue Service
Announcement Number
24-12300881O-WIB-1910-11/12 Opens in new window
Open Period
Tuesday, February 20, 2024 to Monday, March 4, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
  • you are located either within or outside the local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
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2. Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
 
  • you are located within the same local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
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3. IRS Internal Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current career or career-conditional, Competitive Service Internal Revenue Service (IRS) employee? You can view a copy of your most recent SF-50 to determine if you are Competitive Service. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".)

If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
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4. IRS RPP Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
 
  • you are located either within or outside the local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).

For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
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Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?

You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
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3. Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).

You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
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4. What is your Standard Employee Identifier (SEID)? (limit characters)
5. If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04. (limit 250 characters)
6. What is your current position title? (limit characters)
Assessment 1
QUALIFICATION REQUIREMENTS:
Basic Requirement (All Grade Levels):
Individual Occupational Requirements
Education
Undergraduate and Graduate Education: Major study -- quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.
or
Experience
General Experience (for GS-5 positions): Experience in fields such as quality control, quality inspection, contracting and purchasing, supply and storage, industrial or production planning, research and engineering, maintenance, and test and evaluation that provided (1) familiarity with quality assurance or related work, (2) pertinent product or process knowledge and skill, (3) ability to interpret and apply contract requirements and engineering specifications, and (4) skill in dealing with others in person-to-person work relationships.
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QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE:
GS-11 Level: In addition to meeting the Basic Requirements, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to at least the GS-9 grade level in the Federal service. Specialized experience for this position includes: Experience in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Experience with a wide range of analytical and evaluative methods and techniques, to apply to programs, projects, and studies concerning the efficiency and effectiveness of operations and how to improve them; Experience planning, organizing, control, and coordinate Quality and Training activities; Experience with a variety of databases used to review technical and procedural material, some examples include: Quality Review Data Base (QRDBv2), Embedded Quality Review System (EQRS), Servicewide Electronic Research Program (SERP), On-line IRMs, and Lexis/Nexis, to be able to secure information; Experience gathering, assembling and analyzing information to draw logical conclusions regarding a service provider meeting contractual obligations.

OR Ph.D. or equivalent doctoral degree in a field of study such as: quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.

OR Three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a field of study such as: quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.

OR LL.M., if related

OR A combination of experience and education equivalent to the amount required.

SPECIALIZED EXPERIENCE:
GS-12 Level: In addition to meeting the Basic Requirements, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to at least the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas; Experience with a wide range of analytical and evaluative methods and techniques, to apply to programs, projects, and studies concerning the efficiency and effectiveness of operations and how to improve them; Experience with site and campus processing procedures and their effect on quality, resources, scheduling, and utilization to detect trends to improve procedures, through operational reviews, and assessing the sites delivery of work plan; Experience using functional programs, operations, and processes to ensure interrelationships to identify discrepancies and trends in performance; Experience planning, organizing, and recommending staff development, control, and coordinate Quality and Training activities; Experience with a variety of databases used to review technical and procedural material, some examples include: Quality Review Data Base (QRDBv2), Embedded Quality Review System (EQRS), Servicewide Electronic Research Program (SERP), On-line IRMs, and Lexis/Nexis, to be able to secure information.
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Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
1. Basic Requirement (All Grade Levels):
Individual Occupational Requirements
Education
Undergraduate and Graduate Education: Major study -- quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.
or
Experience
General Experience (for GS-5 positions): Experience in fields such as quality control, quality inspection, contracting and purchasing, supply and storage, industrial or production planning, research and engineering, maintenance, and test and evaluation that provided (1) familiarity with quality assurance or related work, (2) pertinent product or process knowledge and skill, (3) ability to interpret and apply contract requirements and engineering specifications, and (4) skill in dealing with others in person-to-person work relationships.
Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Examples include:
  • Reviewing production activities and capabilities in light of contract quality requirements.
  • Reviewing written quality or inspection procedures for adequacy, and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans.
  • Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.
  • Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.
  • Identifying inadequacies and requesting corrective action.
  • Computing data, summarizing results, and preparing reports or charts depicting pertinent relationships using statistical methods.
  • Investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities.
  • Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals.
  • Reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

Do you meet one of the requirements listed above?
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2. SPECIALIZED EXPERIENCE:
GS-11 Level: In addition to meeting the Basic Requirements, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to at least the GS-9 grade level in the Federal service. Specialized experience for this position includes: Experience in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Experience with a wide range of analytical and evaluative methods and techniques, to apply to programs, projects, and studies concerning the efficiency and effectiveness of operations and how to improve them; Experience planning, organizing, control, and coordinate Quality and Training activities; Experience with a variety of databases used to review technical and procedural material, some examples include: Quality Review Data Base (QRDBv2), Embedded Quality Review System (EQRS), Servicewide Electronic Research Program (SERP), On-line IRMs, and Lexis/Nexis, to be able to secure information; Experience gathering, assembling and analyzing information to draw logical conclusions regarding a service provider meeting contractual obligations.
OR
Ph.D. or equivalent doctoral degree in a field of study such as: quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.
OR
Three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a field of study such as: quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.
OR
LL.M., if related
OR
A combination of experience and education equivalent to the amount required.


Which of the following is true about your education and/or experience?
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3. GS-11 TIME-IN-GRADE REQUIREMENTS:Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked.

Please select the response that best describes your time-in-grade for the GS-11 level.
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4. SPECIALIZED EXPERIENCE:
GS-12 Level: In addition to meeting the Basic Requirements, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to at least the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas; Experience with a wide range of analytical and evaluative methods and techniques, to apply to programs, projects, and studies concerning the efficiency and effectiveness of operations and how to improve them; Experience with site and campus processing procedures and their effect on quality, resources, scheduling, and utilization to detect trends to improve procedures, through operational reviews, and assessing the sites delivery of work plan; Experience using functional programs, operations, and processes to ensure interrelationships to identify discrepancies and trends in performance; Experience planning, organizing, and recommending staff development, control, and coordinate Quality and Training activities; Experience with a variety of databases used to review technical and procedural material, some examples include: Quality Review Data Base (QRDBv2), Embedded Quality Review System (EQRS), Servicewide Electronic Research Program (SERP), On-line IRMs, and Lexis/Nexis, to be able to secure information.


Which of the following is true about your experience?
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5. GS-12 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.

Please select the response that best describes your time in grade.
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6. In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal?
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7. If you answered "I do not have a recent performance appraisal." in the previous question, please indicate why you do not have a current performance appraisal otherwise please enter N/A.
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8. Please select the option that best describes your most recent performance appraisal. (limit characters)
9. Please enter the date of your most recent performance appraisal?
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10. Please select the rating that you achieved on your most recent performance appraisal. For Non-IRS CTAP employees select the response that most accurately reflects your most recent performance rating. (limit characters)
11. Are you currently in the same Business Operating Division and job series as the position for which you are applying to via this announcement? (limit characters)
12. Which of the following contributions have you made to your work environment? (limit characters)
13. Which of the following describes your highest level of involvement in employee engagement activities? (limit characters)
14. Which of the following contributions have you made to your work environment? (limit characters)
15. Which of the following describes your highest level of involvement in employee engagement activities? (limit characters)
16. Which of the following contributions have you made to your work environment? (limit characters)
17. Which of the following describes your highest level of involvement in employee engagement activities? (limit characters)
18. Which of the following IRS resources have you used to determine if quality goals were met? (limit characters)
19. Which of the following resources do you have experience using when evaluating a response to a taxpayers inquiry? (limit characters)
20. Which of the following resources do you have experience using when evaluating a response to a taxpayer's inquiry? (limit characters)
21. Which of the following IRS resources have you used to determine if quality goals were met? (limit characters)
22. Which of the following describes your experience using IRS resources? (limit characters)
23. Which of the following resources do you have experience using when evaluating a response to a taxpayers inquiry? (limit characters)
24. Which of the following experiences do you have with written communication? (limit characters)
25. Which of the following verbal presentation activities have you performed? (limit characters)
26. Which of the following experiences do you have with written communication? (limit characters)
27. Which of the following experiences do you have with written communication? (limit characters)
28. Which of the following verbal presentation activities have you performed? (limit characters)
29. Which of the following experiences do you have with written communication? (limit characters)
30. Which of the following actions have you taken to perform quality analysis? (limit characters)
31. Which of the following describes your experience resolving work-related problems or issues? (limit characters)
32. Which of the following actions have you taken to perform quality analysis? (limit characters)
33. Which of the following describes your experience resolving work-related problems or issues? (limit characters)
34. Which of the following actions have you taken to perform quality analysis? (limit characters)
35. Which of the following describes your experience resolving problems or issues related to quality assurance? (limit characters)
36. What experience do you have addressing training needs? (limit characters)
37. Which of the following project management activities have you performed? (limit characters)
38. Which of the following best describes your experience handling multiple work assignments? (limit characters)
39. Which of the following project management activities have you performed? (limit characters)
40. What experience do you have addressing training needs? (limit characters)
41. Which of the following project management activities have you performed? (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
42. To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified" determination?
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43. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.

Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
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