USA Staffing

Position Title: Medical Support Assistant (Advanced)- CBOCs (Open Continuous Announcement)
Agency: Veterans Health Administration
Announcement Number: CBSX-12305489-24-JAB Opens in new window
Open Period: Tuesday, February 6, 2024 to Monday, May 6, 2024

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.

A. Yes

B. No

3. Are you a Veterans Health Administration employee?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

A. Yes

B. No

4. Are you currently employed by the Department of Veterans Affairs within the VISN the position is located?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

A. Yes

B. No

1. Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 2 location(s).

A. Gilbert, AZ

B. Globe, AZ

C. Mesa, AZ

D. Payson, AZ

E. Phoenix, AZ

F. Scottsdale, AZ

G. Show Low, AZ

H. Surprise, AZ

Resume Reminder - Your resume must include the following information for each job listed:

Job title Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Series and Grade, if applicable, for all Federal positions you have held
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.

Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).

2. In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English?

A. Yes

B. No

3. In conjunction with accepting a tentative offer, selected candidates must submit a written statement to the HR Office point of contact specifying their vaccination status within two business days of receiving a tentative offer. Using one of the applicable statements below please identify your COVID Vaccination status.

A. I am fully vaccinated and must provide proof if selected for this position. I understand if I select this answer and fail to provide proof of vaccination when requested and at New Employee Orientation, I may not receive a final offer or be appointed.

B. I am not vaccinated but intend to receive the vaccine or have received my first dose and am scheduled for my second dose. I can provide proof of my status or of future appointment(s).

C. I would like to request a legal exception (i.e., medical or religious). Since exceptions must be adjudicated favorably before HR Office staff can issue a final offer for some positions, I may receive a final offer while my request for medical or religious exception is being adjudicated or after a final decision depending on the type of position I apply for.

Veterans' Preference Documentation Reminder: In order to receive appropriate consideration, you should submit proper documentation if you are claiming eligibility for Veterans' Preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans' Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage).

NOTE: Eligible candidates will be interviewed and must meet a minimum score to be considered for current and/or future vacancies as they occur. Those candidates that meet the interview scoring requirements may be selected and placed into any current available vacancies in any service line. If there are no vacancies candidates will be entered into a pool of future hires and placed as vacancies become available.

Thank you for your interest in a Advanced Medical Support Assistant position with the VA. Please provide an answer to each question. Answering "no" or failing to respond to any of the below questions will result in an ineligible rating.

Select “Yes” or “No” to the following question(s).

1. Are you proficient in written and spoken English?

A. Yes

B. No

2. To qualify at the GS-3 level do you possess one of the following:

A. I possess six (6) months experience of clerical, office, customer service, or other administrative work that demonstrates knowledge, skills, and abilities (KSA) that are directly related to the specific assignment to perform the following: Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. Ability to utilize computer systems to enter administrative data in patient systems. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

B. I possess at least 1 year of post-high school coursework.

C. I possess an equivalent combination of experience and education to perform the duties of Medical Support Assistant.

D. None of the above.

Select “Yes” or “No” to the following question(s).

3. GS-6: Do you have at least one year of experience equivalent to the next lower grade level (GS-5) and you must demonstrate the following:

A. Yes

B. No

4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

A. Yes

B. No

5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

A. Yes

B. No

6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, [with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

A. Yes

B. No

7. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

A. Yes

B. No

8. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care[administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

A. Yes

B. No

9. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

A. Yes

B. No

10. Please choose a location you are specifically interested in and would like to be considered for. For example, if you are interested in Southwest VA Clinic please check the appropriate box. You are allowed two (2) selected locations.

A. SOUTHWEST VA CLINIC, 9250 West Thomas Road, Suite 400, Phoenix, AZ 85037-3382

B. THUNDERBIRD VA CLINIC, 9424 North 25th Avenue, Phoenix, AZ 85021-2714

C. MIDTOWN VA CLINIC, 5040 North 15th Avenue, Phoenix, AZ 85015-3328

D. NORTHWEST VA CLINIC, 13985 West Grand Avenue, Suite 101, Surprise, AZ 85374-3626

E. SOUTHEAST VA CLINIC, 3285 South Val Vista Drive, Gilbert, AZ 85297-7000

F. NORTHEAST VA CLINIC, 11390 East Via Linda Road Suite 105, Scottsdale, AZ 85259-4075

G. MESA VA CLINIC, 4135 South Power Road, Suite 103, Mesa, AZ 85212-3625

H. GLOBE VA CLINIC, 5860 South Hospital Drive, Suite 111, Globe, AZ 85501-9449

I. PAYSON VA CLINIC, 903 East Highway 260, Suite 2, Payson, AZ 85541-4972

J. 32ND ST VA CLINIC, 400 North 32nd Street, Phoenix, AZ 85008-6205

K. SHOW LOW VA CLINIC, 5171 Cub Lake Road, Suite C380, Show Low, AZ 85901-7850

RESUME REMINDER: Your resume must be detailed include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week.

COVID-19 Vaccination Notice: As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation proof of vaccination or during onboarding with the Department of Veterans Affairs (VA). VA will provide additional information regarding what information or documentation is needed and how you can request a legally required exception from this requirement. Please contact the Human Resources Point of Contact listed at the top of the JOA.

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