- Position Title
- Program Support Assistant (OA)
- Agency
- Veterans Health Administration
- Announcement Number
- CBTF-12320685-24-JH Opens in new window
- Open Period
- Tuesday, March 5, 2024 to Monday, March 25, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder - Your resume must include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position.
Your application package will be reviewed to verify answers. Please ensure your resume clearly reflects specific details of experience, lists complete dates of employment, and indicates if the employment was part time (list hours per week) or Full time to properly credit your experience.
Resume/CV required Resume: Your resume should include the following information for each job that you list: Job title; Complete Workplace Addresses; Duties (be as detailed as possible); Month and year start/end dates (e.g. June 2007 to April 2008); Full-time, part-time status (include hours worked per week).
Example: Win Dixie Stores, Cashier, 1234 Anywhere USA3/10/2020-5/20/2022 Full time
I was responsible for and completed tasks that included running cash register, greeted guests, stocked shelves, anti-theft prevention, customer service, cash drops, and store clean up.
Helpful training links:
https://www.youtube.com/watch?v=-XeSxzezvY8 Applying to federal jobs and how it works
https://www.youtube.com/watch?v=HY5Z_pfFUK4 Looking for jobs and applying to Fed jobs
https://www.youtube.com/watch?v=1-fYgeDJpYI The Federal Employment Process: Resources and Frequently Asked
Your application package will be reviewed to verify answers. Please ensure your resume clearly reflects specific details of experience, lists complete dates of employment, and indicates if the employment was part time (list hours per week) or Full time to properly credit your experience.
Resume/CV required Resume: Your resume should include the following information for each job that you list: Job title; Complete Workplace Addresses; Duties (be as detailed as possible); Month and year start/end dates (e.g. June 2007 to April 2008); Full-time, part-time status (include hours worked per week).
Example: Win Dixie Stores, Cashier, 1234 Anywhere USA3/10/2020-5/20/2022 Full time
I was responsible for and completed tasks that included running cash register, greeted guests, stocked shelves, anti-theft prevention, customer service, cash drops, and store clean up.
Helpful training links:
https://www.youtube.com/watch?v=-XeSxzezvY8 Applying to federal jobs and how it works
https://www.youtube.com/watch?v=HY5Z_pfFUK4 Looking for jobs and applying to Fed jobs
https://www.youtube.com/watch?v=1-fYgeDJpYI The Federal Employment Process: Resources and Frequently Asked
Select “Yes” or “No” to the following question(s).
1.
Specialized Experience:
Do you have at least one year of full time specialized experience, at, or equivalent to the next lower grade level or pay band as identified within the minimum qualifications criteria listed in the Job posting for the grade level you are applying to? Examples of specialized experience would typically include, but are not limited to:
(Note- Experience must be substantiated in your resume)
Do you have at least one year of full time specialized experience, at, or equivalent to the next lower grade level or pay band as identified within the minimum qualifications criteria listed in the Job posting for the grade level you are applying to? Examples of specialized experience would typically include, but are not limited to:
- Assignments include a variety of standard clerical and support tasks in support of assigned Nursing Service.
- The work involves data entry and management, report generation, transcription and posting of minutes, writing correspondence, coordinating meetings, calendar maintenance, and assisting leaders and staff with a range of personnel actions.
- The employee handles most problems that arise, referring unusual and controversial issues to leadership.
(Note- Experience must be substantiated in your resume)
2.
This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.
I am able to type at least 40 words per minute.
I am able to type at least 40 words per minute.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Has daily contacts with medical center managers, supervisors and employees including consult clerks, telehealth staff, MHV staff, other members of the patient care team, and medical and technical and administrative staff in other areas of the medical center. Serves as a contact for patients, medical center staff, Veterans, community agencies, and any others who contact the program office.
4.
Provides administrative support for all telehealth modalities.
5.
Primary POC for inquiries made to the Connected Care Program and provides required information and assistance, or makes assistance referrals to the appropriate nursing staff members.
6.
Runs report and makes telephonic contact with non-responder's for HT programs on a regular, ongoing basis
7.
Completes required documentation on the discontinuation of authorized equipment in the ROES.
8.
Performs typing and filing, prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals, or comparable items.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
9.
Educates staff, Veterans and relatives of Veterans on the telehealth programs available and to assist in enrollment and support of the Veterans in programs applicable to their needs.
10.
Assists with staff education and Veteran on MHV program functionality.
11.
Assists Veterans over the phone with device set up for Home telehealth and Tele-move programs.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
12.
Responsible for input of required data into telehealth programs utilizing various VHA databases within and outside of the facility
13.
Maintains calendar and schedules appointments, meetings, conference calls and other various scheduled activities pertaining to the Connected Care Program
14.
Transcribes meeting minutes in prescribed format for review and approval by the meeting facilitator, and distributes to appropriate staff
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
15.
Orders necessary office supplies for Connected Care staff and telehealth technology equipment on an as-needed basis via the VA's Remote Order Entry System (ROES).
16.
Manages time effectively and completes tasks in a timely manner.