Veterans Benefits Administration Logo
Position Title
Veterans Service Representative (Rating) GS-0996-11/12
Agency
Veterans Benefits Administration
Announcement Number
397-12322158-24-WS-BU Opens in new window
Open Period
Tuesday, February 27, 2024 to Wednesday, March 6, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
2. Are you a Veterans Benefits Administration employee?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Assessment 1
This vacancy is open ONLY to current, permanent employees of Veterans Benefits Administration (VBA) and Veterans Affairs (VA) CTAP eligibles. (limit characters)
1. Are you currently a permanent employee of Veterans Benefits Administration (VBA) ? (limit characters)
TIME-IN-GRADE - As a current Federal, GS employee you must meet time-in-grade requirements. (limit characters)
2. At the GS-11 grade level, you must have served 52 weeks at the GS-10 or held the GS-11 or higher grade. Please select the response below that most accurately describes you: (limit characters)
3. At the GS-12 grade level, you must have served 52 weeks at the GS-11 or held the GS-12 or higher grade. Please select the response below that most accurately describes you: (limit characters)
MINIMUM QUALIFICATIONS: This section includes questions about your qualifications for this position. (limit characters)
4. Based on the descriptions below, please select the response that best reflects your level of experience and/or education for the GS-0996-11, Veterans Service Representative (Rating).
Specialized Experience: GS-11 grade level: You must possess at least one year of specialized experience equivalent to the GS-10 level in the Federal service that includes the following:
- Explaining federal or state-administered benefits decisions to claimants to help them gain an understanding of claim determinations; and
- Evaluating evidence and allegations to draw sound conclusions regarding benefit claims

OR, Successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Must submit transcripts.); or a combination of the required experience and education for this grade level. OR, a combination of specialized experience and education as described, when combined, equal 100% of the total requirement.
(limit characters)
5. Based on the descriptions below, please select the response that best reflects your level of experience and/or education for the GS-0996-12, Veterans Service Representative (Rating).
Specialized Experience: GS-12: You qualify for the GS-12 grade level if you possess one year of full-time specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include:
- Determining the eligibility for federal, state, or local administered benefits, such as: disability, education, housing, medical and/or veterans' benefits; and
- Applying federal or state laws to process claims pertaining to a employment, disability or benefit program.

There is no educational substitution for the GS-12 level.
(limit characters)
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy. If you fail to answer this question, you will be disqualified from consideration for this position. (limit characters)
6. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be canceled, I may be denied an appointment, or I may be removed and debarred from federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in not being considered for this position. (limit characters)