USA Staffing

Specialized Experience for CN-53: To qualify at CN-53, you must have one year of specialized experience at or equivalent to the next lower band/grade (CN-52, GS-12 or equivalent) in the Federal service. For this position, specialized experience is defined as:

Experience working on a multi-disciplinary delivery team using Agile methodologies to deliver new software products; AND
Experience in product planning, creating a product backlog, and product development processes; AND
Project management experience to evaluate and coordinate a variety of activities throughout the project life cycle; AND
Experience in providing customer service and managing expectations of stakeholders with varying levels of seniority, as well as technical expertise.

Select “Yes” or “No” to the following question(s).

1. Do you meet the Specialized Experience as listed above?

A. Yes

B. No

In addition to the specialized experience stated above, applicants must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.; AND
Customer Service - Working with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolving their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.; AND
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.; AND
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Select “Yes” or “No” to the following question(s).

2. Do you meet the IT-related experience competencies as listed above?

A. Yes

B. No

3. Select the statement(s) that best describe(s) your experience identifying and analyzing problems, making logical decisions, and providing solutions to IT problems. Select all that apply.

A. Used qualitative data and analytical tools in problem solving.

B. I have provided user-centered or data-driven solutions in response to problem statements.

C. Developed processes, procedures and plans for implementation by technical staff to meet the organization's goals and objectives.

D. Explained or justified decisions, findings outcomes, and recommendations to senior leadership within the organization.

E. None of the above.

4. Select the statement(s) that best describe(s) your experience collaborating with cross-functional teams to ensure technology solutions meet organizational needs. Select all that apply.

A. Identifying requirements by analyzing user needs, business needs, or data.

B. Developing business, functional, operational and/or technical requirements.

C. Managing projects for the design and development of technology.

D. Recommending process improvements where applicable.

E. Providing project status reviews to stakeholders, product owners, and customers.

F. None of the above.

5. Select the statement(s) that describe(s) your experience managing design strategy for an organization.

A. Led and managed a team responsible for the iteration and on-going maintenance of an organization's digital product.

B. Managed a remote team of web designers and developers focused on user centered design.

C. Ensured product plans aligned to design standards and to 508 accessibility.

D. Managed a variety of digital products using multiple development processes such as Agile and Lean methodologies.

E. Created a strategic roadmap for an organization's digital services and print media.

F. None of the above.

6. Select the statement(s) that best describe(s) your experience exercising tact, discretion, and persuasiveness when resolving and negotiating differences, sensitive issues, or problems among various groups. Select all that apply.

A. I have gained respect and confidence from team members, colleagues and customers, in the performance of tasks.

B. I have developed non-standard and innovative approaches to dealing with complex, controversial and sensitive issues.

C. I have determined customer expectations and requirements and used that knowledge to improve work methods, procedures, products and services.

D. I have assessed needs, provided assistance, resolved problems, satisfied expectations, provided quality products and services for customers.

E. None of the above.

7. Select the statement(s) that reflect(s) your experience with communicating agency goals and objectives. Select all that apply.

A. I have regularly acted as the liaison with stakeholders and technical staff within the areas serviced. This included acquiring, clarifying or exchanging facts and information needed to complete assignments.

B. I have regularly justified, persuaded, negotiated or resolved matters involving significant or controversial issues.

C. I have regularly led discussions or participated in workgroups in which the purpose was to influence, motivate or persuade persons or groups.

D. I have actively facilitated meetings, workshops or to generate ideas to address concerns and solutions.

E. None of the above.

8. Select the statement(s) that best describe(s) your ability to deliver briefings and explain difficult, complex, or sensitive information. Select all that apply.

A. I have provided briefings on technical decisions, strategies, objectives, and priorities to a variety of audiences within my organization.

B. I have exchanged operational information with office leadership to support day-to-day activities and to track relevant program data.

C. I have explained or justified information pertaining to technical projects to senior officials in decision-making forums.

D. I have represented an organization in meetings involving complex program or project issues with representatives from external organizations.

E. None of the above.

9. Describe the level of communication you regularly engage in when leading IT projects.

A. Regularly communicate with highest level Executive(s} within my direct chain of command.

B. Regularly communicate with members of my project team.

C. Regularly communicate with project team members and teams across functional areas.

D. Regularly communicate with highest level Executive(s} within my chain of command and organization-wide.

E. None of the above.

10. Which of the following documents have you developed as part of your job? Check all that apply.

A. Briefing materials on technical strategy, programs, projects or initiatives.

B. Technical or design guidelines to support ongoing maintenance.

C. Memo and documents to internal and external audiences on complex and/or sensitive matters.

D. Technical documentation related to information architecture, decision logs, systems operations, information technology processes and procedures, governance and standards, data management and information management.

E. Documentation required for Technology PMO or other governing bodies.

F. Briefing materials or proposals seeking approval of proposals/strategies.

G. Status reports.

H. Decision Guidance for distribution.

I. None of the above.

11. Select one choice that describes your experience with making and communicating goals and objectives as they relate to a functional entity.

A. I have regularly served as a liaison between managers, stakeholders, and staff within the areas serviced. This included acquiring, clarifying or exchanging facts and information needed to complete assignments.

B. I have regularly facilitated, persuaded, negotiated or resolved matters involving significant or controversial technical decisions or project scope issues. This included communicating effectively and harmoniously with a full range of internal and external individuals or groups (representatives from the Agency, Department, Vendors, or other Federal agencies)

C. I have regularly conducted discussions or participated in workgroups as a program representative, in which the purpose was to influence, motivate or persuade persons or groups. This included using communication skills to approach individuals or groups who were skeptical or in disagreement in order to obtain the desired effect, e.g., gaining compliance with an established policy or regulation.

D. I have regularly served as a program representative and participated in discussions in which the purpose was to plan, coordinate or consult on work efforts or to resolve specific business problems. This included influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.

E. None of the above.

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