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Position Title
Management and Program Analyst (Teleservice Center Management Support Specialist)
Agency
Social Security Administration
Announcement Number
SI-12361610-24-IVOL-HL-205 Opens in new window
Open Period
Thursday, March 21, 2024 to Wednesday, April 3, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you a current SSA employee applying for reassignment, change to lower grade, or repromotion to a grade you previously held on a permanent basis? Select yes if you currently hold or previously held a permanent position at or above the grade level(s) posted in this vacancy announcement. (NOTE: If the posted position has higher promotion potential than you have held on a permanent basis, you must apply for promotion to receive consideration.)
OR
Are you applying for non-competitive consideration?  Select yes if you are an SSA employee currently serving under one of the following appointment types:  Schedule A 213.3102(u) for individuals with disabilities; temporary/term appointment for 30% or more disabled veterans; or Veterans Recruitment Appointment (Note: Employees serving on VRA appointments are only eligible for non-competitive consideration for positions at GS-11 or below).
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2. Are you a current SSA employee applying for promotion? Select yes if you have 52 weeks at the next lower grade AND you have not held a permanent position at the grade level(s) posted in this vacancy announcement, OR if this position has higher promotion potential than the positions you have held on a permanent basis. (limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. Please enter your Employee Common ID (ECI). Your ECI can be found on the first page of Employee Data. NOTE: The Employee Data website is only viewable from within SSA's firewall. (limit characters)
Assessment 1
For statements 1-2 below, please select the response that best describes your experience and/or education. Select only one answer. You must respond to each question. (limit characters)
1. Your response to the question below will determine if you qualify for the position of Management & Program Analyst (TSC Management Support Specialist), GS-11. If you meet more than one choice, select the response that describes the highest level of experience/education that you possess. You must fully meet the description in the response to select it.
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Please answer yes or no to Statement number 3. Your response will determine if you are qualified for the position of Management & Program Analyst (TSC Management Support Specialist), GS-12. (limit characters)
2. I have 52 weeks of specialized experience equivalent to the GS-11 grade level or above in the Federal service by the closing date of the announcement. Specialized experience is experience which is in or directly related to the work of the position. Please refer to the announcement for examples of specialized experience.
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3. Are you currently in good standing?

CAUTION: Employees are not in good standing when they are placed on an OPS plan, and remain in not in good standing until they meet one of the following conditions:
  1. Successful completion of the OPS plan;
  2. Following the unsuccessful completion of the OPS, receive a successful rating for a new appraisal period under a new plan for a new position (if applicable based on the effectuated performance-based action); or
  3. Voluntarily change positions prior to completing the OPS.

In good standing information can be found on the first page of Employee Data. NOTE: The Employee Data website is only viewable from within SSA's firewall.
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4. Please select the statement that best describes your status.
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For the tasks below, choose the statement that best describes your experience. Note: Submission of this electronic questionnaire is certification that all responses are true to the best of your knowledge. Materially false, fictitious or fraudulent statements or representations are subject to disciplinary action. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
5. Develop and conduct evaluations of administrative issues to identify problems and make recommendations for corrective action. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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6. Develop and conduct evaluations of programmatic issues to identify problems and make recommendations for corrective action. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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7. Conduct studies and analyses to make recommendations on local administrative or programmatic issues such as workload management or training needs. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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8. Conduct service observations to identify problems and recommend a corrective course of action. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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9. Evaluate existing data along with changing legislation, regulations, or objectives in order to identify local training needs. (GS-12 2 pts, GS-11 3 pts, GS-9 4 pts)
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10. Provide advice and technical assistance to field offices, PSC, TSC or RO components relating to the administration of SSA programs. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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11. Evaluate, clarify and develop local office policy and operational procedures. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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12. Conduct investigations for problems in fraud prone areas and made recommendations on improvements. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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13. Review and recommend revisions to training materials. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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14. Write materials for non-technical audiences, such as briefing memoranda, claim determination letters, reports of finding, etc. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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15. Write investigative reports, including responses to Congressional inquiries. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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16. Draft technical procedures or instructions for use in the local office. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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17. Draft written proposals for changes in administrative procedures to improve operational effectiveness. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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18. Respond to inquiries by preparing written summaries based on interviews, research, and the compilation of background information. (GS-12 2 pts, GS-11 3 pts, GS-9 4 pts)
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19. Make oral presentations involving sensitive issues and/or observations regarding trends, workflow or service to executive management and staff. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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20. Provide training to groups. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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21. Give speeches to the general public communicating information about SSA programs and policies. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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22. Obtain and provide information needed to make decisions, solve problems or explain program requirements. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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23. Communicate one-on-one, such as counseling and interviewing. (GS-12 2 pts, GS-11 3 pts, GS-9 4 pts)
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24. Experience as a team leader, including assisting work, monitoring progress, reviewing results and ensuring the completion of assigned workload. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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25. Assign, monitor and control tasks to timely accomplish organizational goals. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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26. Part of a team tasked with the timely completion of a special project that required analysis of data and the formulation of recommendations. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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27. Manage a workload by determining priorities, planning the sequence of actions, utilizing time management skills, etc. (GS-12 3 pts, GS-11 3 pts, GS-9 4 pts)
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28. Manage multiple work assignments with differing deadlines simultaneously. (GS-12 2 pts, GS-11 3 pts, GS-9 4 pts)
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29. Monitor workloads to ensure that processing goals are met and systems support is provided. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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30. Provide support for management regarding the design and implementation of new management information reports and procedures. (GS-12 4 pts, GS-11 4 pts, GS-9 4 pts)
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31. Monitor computers, network and telecommunication systems to ensure proper operation. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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32. Train others on the use of new systems software and/or SSA proprietary programs. (GS-12 3 pts, GS-11 4 pts, GS-9 4 pts)
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33. Enter data into automated systems to process workloads. (GS-12 2 pts, GS-11 3 pts, GS-9 4 pts)
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