National Park Service Logo
Position Title
Park Guide
Agency
National Park Service
Announcement Number
NPS-IRA-24-12364094-DE Opens in new window
Open Period
Monday, April 22, 2024 to Friday, April 26, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a United States Citizen?

For more information, review Employment of U.S Citizens.
(limit characters)
3. Are you a current or former federal employee displaced from the agency hiring for this position?   If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
 
For more information, review the USAJOBS Help Center. 
 
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
4. Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position?  If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
 
For more information, review the USAJOBS Help Center.  
 
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Select the location(s) you want to be considered for. You must choose at least one location. (limit characters)
2. Would you accept a term appointment? (limit characters)
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating. (limit characters)
You will not be considered for any eligibility you do not select. For all eligibilities selected, you must provide supporting documentation defined in the required documents section of the vacancy announcement to receive consideration. Please follow all instructions carefully; errors or omissions will affect your eligibility. (limit characters)
Assessment 1
BASIC EXPERIENCE AND EDUCATION SECTION: THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED. (limit characters)
Minimum Qualification Requirements for Park Guide GS-0090-05 (limit characters)
1. From the descriptions below, select one response that best describes how your background meets the basic experience or education requirements for a Park Guide, GS-0090-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
(limit characters)
COMPETENCY ASSESSMENT QUESTIONNAIRE SECTION: THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED. (limit characters)
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Assist the public in planning visits to and recommending activities in the area.
(limit characters)
3. Present information to the public about the cultural, historical, and/or natural resources of interest of the park, area, facility, etc.
(limit characters)
4. Provide current, accurate information to visitors concerning the surrounding areas of interest, such as the area's recreational opportunities and available interpretative services, activities, or presentations.
(limit characters)
5. Present formal interpretative programs that were developed by others that incorporate an extensive body of facts (e.g., live demonstrations, PowerPoint presentations, photographic slide shows or comparable).
(limit characters)
6. Present formal interpretive programs to parties of large size (up to 50 people) to encourage protection and preservation of resources.
(limit characters)
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
7. Educate customers regarding rules, regulations, and safety concerns to gain compliance.
(limit characters)
8. Determine the needs of a customer by attentively listening to their questions and concerns.
(limit characters)
9. Utilize interpretive techniques suggested by others to facilitate connections between audiences' interests and their surroundings.
(limit characters)
10. Provide positive and productive interactions with a diverse public representing a cross-section of the nation and other countries to include; different cultures, ages, social, ethnic, and economic groups, etc.
(limit characters)
11. Interact with others to resolve complaints and conflicts.
(limit characters)
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
12. Orient visitors to conditions and equipment needs.
(limit characters)
13. Keep informational bulletin boards up-to-date and in a well-kept, organized state.
(limit characters)
14. Suggest brochures, books, or informational materials in response to visitor interest in a particular resource or historic feature.
(limit characters)
15. Work in a visitor center or information kiosk in a park, historical site, outdoor education center, public gardens, or comparable informational visitor-oriented operation.
(limit characters)
16. Understanding of the needs of the visitor, and the ability to provide complete and accurate answers to questions.
(limit characters)
QTMATE Section - Park Guide GS-0090-04/05 (limit characters)
Public Service Motivation - Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests. (limit characters)
17. A visitor center or customer service desk provides visitors with information to help plan their visit. There is a line of visitors waiting to be helped. Another visitor arrives with an emergency medical issue. Which visitor do you serve first?
(limit characters)
18. A visitor center or customer service desk provides visitors with information to help plan their visit. It is a busy time of day and there is a growing line of visitors waiting to be helped. What is the best way to efficiently meet the needs of the visitors in line?
(limit characters)
19. The agency has clear rules and regulations set in order to protect resources and encourage stewardship at your site. A visitor approaches the information desk and asks if they can do something that does not follow agency regulations. What is the best way to answer the visitor?
(limit characters)
20. The agency has uniform standards, conduct and performance expectations. A visitor enters the information desk area and tries to engage you in a highly sensitive and political conversation that you personally agree with but might not be appropriate for work. What do you do?
(limit characters)
21. A visitor walks up to the cash register near you and requests to purchase an item. You have not been trained to handle funds. You are currently alone in the visitor center. What do you do?
(limit characters)
22. A line of visitors are waiting at the information desk. A visitor steps up and asks a question to which you don't know the answer. What do you do?
(limit characters)
Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. (limit characters)
23. While working at the visitor center or information center a visitor walks up for assistance. The visitor asks what they need to know to plan their visit. How do you help them?
(limit characters)
24. The park unit is very crowded with visitors. Two visitors enter the information desk area together and get into a conflict over parking. They exchange words loudly and it elevates to shouting. You are alone, but have a radio nearby. What do you do?
(limit characters)
25. A group of visitors have gathered for the scheduled afternoon talk on a natural history topic. The group is large, so you need to adjust so they can all hear you. What techniques do you use first to gather the group and confirm they can all hear you?
(limit characters)
Education and Training - Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods. (limit characters)
26. A group of visitors have gathered for the scheduled afternoon talk on a cultural history topic. You can see that a diverse audience is represented. What should you make sure you NOT do in order to most effectively communicate with the group?
(limit characters)
27. You are leading a guided hike that is advertised as requiring visitors to wear closed toed shoes, have water, and be able to walk across a rocky surface for an hour. After waiting 15 minutes, no visitors have arrived and you are about to leave when a family walks up and tells you they are there for the hike. You notice that everyone in the family is unprepared, are in the wrong footwear, and cannot travel on the surface. What is the best thing to do?
(limit characters)
28. You are given a pre-written program outline for a talk about the natural history of your site. You are required to prepare ahead of time for your presentation. What do you do?
(limit characters)
Verification Statement (limit characters)
29. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
(limit characters)