Veterans Benefits Administration Logo
Position Title
Veterans Service Representative (Rating)
Agency
Veterans Benefits Administration
Announcement Number
355-24-JM-12373035-BU Opens in new window
Open Period
Friday, April 5, 2024 to Friday, April 12, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a Veterans Benefits Administration employee?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Assessment 1
Time-in-Grade: The following section is used to determine your eligibility for meeting the Time-in-Grade requirement.  As a current Federal, GS employee you must meet time-in-grade requirements (unless if you are eligible for a non-competitive hiring authority such as Schedule A or VRA). Select the response that best represents your eligibility for this position.  Note: If you previously held a higher grade, you must submit an SF-50 showing that grade as well as a current SF-50. (limit characters)
1. Please select one response below that most accurately describes how you meet time-in-grade at the GS-09 grade level. (limit characters)
2. Please select one response below that most accurately describes how you meet time-in-grade at the GS-10 grade level. (limit characters)
3. Please select one response below that most accurately describes how you meet time-in-grade at the GS-11 grade level. (limit characters)
4. Please select one response below that most accurately describes how you meet time-in-grade at the GS-12 grade level. (limit characters)
Specialized Experience: This section includes questions about the basic qualifications for each grade level of this vacancy. NOTE: You must have at least one year of specialized experience equivalent to the next lower grade level in the Federal Service. (limit characters)
5. From the descriptions below, please select the statement that best describes how you meet the education and/or experience requirement for this position at the GS-09 level. (limit characters)
6. From the descriptions below, please select the one response that best describes how you meet the education and/or experience requirement for this position at the GS-10 level. (limit characters)
7. From the descriptions below, please select the one response that best describes how you meet the minimum qualifications for the Veterans Service Representative (Rating) , GS-0996-11 position. (limit characters)
Select "Yes" or "No" to the following question. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
8. To qualify for the Veterans Service Representative (Rating), GS-0996-12 position you must have at least one year of full-time specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include: Determining the eligibility for federal, state, or local administered benefits, such as: disability, education, housing, medical and/or veterans' benefits; and Applying federal or state laws to process claims pertaining to a employment, disability or benefit program. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
9. Interpret and apply laws, regulations, policies standards or procedures to specific issues related to claim decisions. (limit characters)
10. Review documents from various sources to determine if documents are incomplete or if additional information is needed to make a final determination. (limit characters)
11. Analyze factors present in a situation to determine the value and weight of evidence and its relevance to the claimant's situation for preexistent disabilities, presumptions of soundness, incubation periods, endemic areas, chronic constitutional diseases, developmentary abnormalities, credibility of evidence, and static levels. (limit characters)
12. Make a formal determination after considering the medical, public, and legal evidence. (limit characters)
13. Exercise knowledge of federal laws pertaining to agency regulations and procedures that implement these laws to rate claims. (limit characters)
14. Explain and defend a judgment made regarding determinations to a diverse group of people. (limit characters)
15. Execute a quick decision where the consequences were critical. (limit characters)
16. Participate in meetings, seminars, and workshops to lend expertise in developing staff and subordinates' skills. (limit characters)
17. Promote a culture that supports others and the organizational mission. (limit characters)
18. Manage a large workload under time pressure while maintaining self-control. (limit characters)
19. Complete work according to established timeframes and standards. (limit characters)
20. Collaborate efforts with various individuals, organizations, federal, state, and local agencies to assist with obtaining or clarifying information required. (limit characters)
21. Inform claimants, coworkers, and stakeholders of your rating conclusions in writing and/or verbally. Include all relevant factors in your evaluation, as well as the reasoning and underlying principles. (limit characters)
22. When composing, which may include technical information acceptable for the target audience, use proper English grammar, punctuation, and spelling. (limit characters)
23. Explain technical information, answer specific questions, and provide clarification to a diverse audience regarding claimant's application and/or claim. (limit characters)
24. Communicate information on a formal basis to a variety of individual with varying levels of knowledge and understanding, both internal and external to the organization. (limit characters)
25. Instruct subordinates on rules and regulations to initiate actions to obtain all required evidence to support decisions. (limit characters)
26. Perform analysis of documents to assure that proper application of final determinations is compliant with applicable regulatory laws, agency guidelines, policies, and procedures. (limit characters)
Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy. If you fail to answer this question, you will be disqualified from consideration for this position. (limit characters)
27. I certify that, to the best of my knowledge and belief, all the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in not being considered for this position. (limit characters)