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Position Title
ITSPEC (CUSTSPT)
Agency
Army National Guard Units
Announcement Number
NY-12373960-AR-24-287 Opens in new window
Open Period
Tuesday, April 9, 2024 to Thursday, May 9, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?

If yes, confirm:
  • you are located in the same local commuting area of the vacancy
  • your grade is equivalent to or below the grade level of the vacancy
  • the vacancy does not have greater promotion potential than your current or last permanent position and
  • your last performance rating of record is at least fully successful or the equivalent.

You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. US Citizens.  Are you a US Citizen? (limit characters)
Preferences
1. Would you accept a temporary appointment? (limit characters)
Miscellaneous
Please answer the following questions to the best of your ability. If you do not have an answer, please type in NA.
(limit characters)
1. Are you currently Title 32, Title 5, Priority Placement or Civilian?
(limit characters)
2. If you are a current Federal Employee, what is the name of the Agency and location? If not applicable, please answer NA.
(limit characters)
3. Retirement Date, if applicable. (limit characters)
4. Have you retired, or are you preparing to retire, from military service? (limit characters)
Assessment 1
Thank you for your interest in the IT Specialist (CUSTSPT) (GS-2210-11) position at our Agency. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
 
(limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
1. Do you meet the following general experience?

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
(limit characters)
2. Do you have the following specialized experience?

Experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

You also must have 1 year of specialized experience at the GS-09 (or equivalent).
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Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Do you have experience serving as a technical expert on all supported automated systems utilized throughout the state? (limit characters)
4. Do you have experience providing solutions to customer requests for assistance in resolving hardware and software problems? (limit characters)
5. Do you have experience performing intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management? (limit characters)
6. Do you have experience using judgment in relating trends in workload, equipment performance, other activity's experience with comparable proposals to determine the worth of a proposed change in the state's networking, automation, telecommunications, visual information or information services normal working environment? (limit characters)
7. Do you have experience consulting with users and managers to determine specific locations and requirements for the particular system installation. Identifies requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others? (limit characters)
8. Do you have experience identifiing requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others? (limit characters)
9. Do you have experience using detailed reference material and sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts? (limit characters)
10. Do you have experience troubleshooting and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults? (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
11. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct and provided in good faith.  I understand that if I make an intentional false statement or commit deception or fraud in this application or its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C 1001); my eligibilities may be canceled; I may be denied an appointment; or I may be removed and debarred from Federal Service (5 C.F.R Part 731).  I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position. (limit characters)