- Position Title
- Supervisory Social Insurance Specialist (Operations Supervisor)
- Agency
- Social Security Administration
- Announcement Number
- SI-12404703-24-IVOL-AS-251 Opens in new window
- Open Period
- Thursday, May 2, 2024 to Friday, May 24, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a current SSA employee applying for reassignment, change to lower grade, or repromotion to a grade you previously held on a permanent basis? Select yes if you currently hold or previously held a permanent position at or above the grade level(s) posted in this vacancy announcement. (NOTE: If the posted position has higher promotion potential than you have held on a permanent basis, you must apply for promotion to receive consideration.)
OR
Are you applying for non-competitive consideration? Select yes if you are an SSA employee currently serving under one of the following appointment types: Schedule A 213.3102(u) for individuals with disabilities; temporary/term appointment for 30% or more disabled veterans; or Veterans Recruitment Appointment (Note: Employees serving on VRA appointments are only eligible for non-competitive consideration for positions at GS-11 or below).
OR
Are you applying for non-competitive consideration? Select yes if you are an SSA employee currently serving under one of the following appointment types: Schedule A 213.3102(u) for individuals with disabilities; temporary/term appointment for 30% or more disabled veterans; or Veterans Recruitment Appointment (Note: Employees serving on VRA appointments are only eligible for non-competitive consideration for positions at GS-11 or below).
2.
Are you a current SSA employee applying for promotion? Select yes if you have 52 weeks at the next lower grade AND you have not held a permanent position at the grade level(s) posted in this vacancy announcement, OR if this position has higher promotion potential than the positions you have held on a permanent basis.
Preferences
1.
Please enter your Employee Common ID (ECI). Your ECI can be found on the first page of Employee Data. NOTE: The Employee Data website is only viewable from within SSA's firewall.
Assessment 1
Please answer yes or no to statement number 1. Your response will determine if you are qualified for the GS-105-12, Supervisory Social Insurance Specialist (Operations Supervisor) position.
1.
I have 52 weeks of specialized experience equivalent to the GS-11 grade level or above in the Federal Service as of the closing date of the announcement. Specialized experience is experience which is in or directly related to the work of the position. Please refer to the vacancy announcement for examples of specialized experience.
2.
Are you currently in good standing?
CAUTION: Employees are not in good standing when they are placed on an OPS plan, and remain in not in good standing until they meet one of the following conditions:
In good standing information can be found on the first page of Employee Data. NOTE: The Employee Data website is only viewable from within SSA's firewall.
CAUTION: Employees are not in good standing when they are placed on an OPS plan, and remain in not in good standing until they meet one of the following conditions:
- Successful completion of the OPS plan;
- Following the unsuccessful completion of the OPS, receive a successful rating for a new appraisal period under a new plan for a new position (if applicable based on the effectuated performance-based action); or
- Voluntarily change positions prior to completing the OPS.
In good standing information can be found on the first page of Employee Data. NOTE: The Employee Data website is only viewable from within SSA's firewall.
3.
Please select the statement that best describes your status.
For the tasks below, choose yes or no. Note: Submission of this electronic questionnaire is certification that all responses are true to the best of your knowledge. Materially false, fictitious or fraudulent statements or representations are subject to disciplinary action.
Select “Yes” or “No” to the following question(s).
4.
Develop standard office procedures to implement new or revised policies involving Social Security programs, i.e., RSDI or SSI. (4 points)
5.
Confer with management and offer advice on such matters as changes in policies and procedures. (4 points)
6.
Serve as a mentor/instructor and/or technical advisor on Title II and/or Title XVI claims. (3 points)
7.
Review/approve payments for unique cases and/or other cases designated for special handling, i.e., SSI one-time and forced payments. (3 points)
8.
Resolve problems involving Title II and/or Title XVI post-entitlement claims. (2 points)
9.
Assign, monitor and/ or set priorities for the work activities of others. (4 points)
10.
Oversee office utilization of electronic workload management, service delivery systems/methods and programs. (4 points)
11.
Plan, organize and/or coordinate outreach events in order to meet identified goals. (3 points)
12.
Identify training needs; develop training plans and/or direct training sessions. (3 points)
13.
Manage a variety of tasks simultaneously. (2 points)
14.
Research, analyze and recommend solutions to complex technical problems and/or operational processes. (4 points)
15.
Analyze situations that involve potential fraud and make proper referrals to management/authorities. (4 points)
16.
Analyze data and provide feedback on proposed systems enhancements. (3 points)
17.
Participate in surveys/studies and make recommendations based on findings. (3 points)
18.
Research reference materials to make decisions and respond to questions/inquires. (2 points)
19.
Conduct meetings or training sessions to explain newly established policies, procedures, and/or regulations to employees and managers. (4 points)
20.
Provide technical advice and assistance in resolving difficult problems and/or complex situations. (4 points)
21.
Mentor individual members or staff. (3 points)
22.
Obtain and provide information needed to make decisions, solve problems or explain program requirements to claimants and/or beneficiaries. (2 points)
23.
Develop training plans and/or respond to congressional inquiries. (4 points)
24.
Compose technical procedures, investigative reports, and/or special determinations. (4 points)
25.
Prepare reports for management with conclusions and recommendations. (3 points)
26.
Draft proposals to improve programs or processes. (2 points)
27.
Prepare written responses to inquiries regarding filing procedures, status and eligibility for benefits. (2 points)