- Position Title
- Information Technology Specialist
- Agency
- Deputy Assistant Secretary for Information and Technology
- Announcement Number
- CCLQ-12412486-24-KN Opens in new window
- Open Period
- Tuesday, May 28, 2024 to Tuesday, November 12, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the department/service line indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Assessment 1
Please answer the following questions related to your qualifications for this position.
Select “Yes” or “No” to the following question(s).
1.
Do you possess experience that is IT-related experience that demonstrates each of the four competencies listed below? The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
2.
Specialized Experience: Do you possess one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization? Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience includes: coordinating customer support activities sufficient to receive, respond to, and ensure complete resolution of complex issues beyond what a help desk can resolve; providing comprehensive software, IT systems, or equipment guidance and/or training to enhance customer knowledge, as well as to prevent recurring help desk inquiries; overseeing Help Desk activities; developing clear and concise IT reports and documentation for senior IT management.
3.
Selective Placement Factor: Do you possess demonstrated experience monitoring, diagnosing, troubleshooting, and resolving operating/network systems, hardware and software issues, and taking appropriate follow-up action?
INSTRUCTIONS: For each task in the following groups, choose the statement from the list below that best describes your experience and/or training.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Ensures Help Desk tracking and asset information is accurate.
5.
Ensures telecommunications closets are organized and connections labeled according to standards.
6.
Develops and maintains accurate and timely entries in the approved problem tracking and resolution databases.
7.
Plans and delivers technical support including troubleshooting, installation, removal, moves, and system knowledge assistance and training in response to customer requirements.
8.
Documents and provides feedback on trends associated with customer support, including viable recommendations for improvement
9.
Provides a variety of IT support services essential to the effective operation and performance of IT systems implemented at the end user location.
10.
Provides group and one on one systems and software applications training to customers.
11.
Coaches junior IT specialists in resolving highly complex IT problems and issues.
12.
Evaluates usage patterns and incorporates customer feedback into recommendations for improving the functionality or performance of a given system.
13.
Installs and configures approved software applications, and troubleshoots and maintains all approved customer hardware and software applications.
14.
Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
15.
Provides support for technology endpoints by implementing, maintaining and updating standard baseline configurations for assigned devices.
16.
Supports, manages, and implements data and system backup processes, and conducts and ensures backup maintenance and troubleshooting as needed.
17.
Utilizes experience, discretion, judgment, and knowledge in the planning, execution, operation, and maintenance of IT systems and infrastructure.
18.
Diagnoses and resolves problems in response to IT reported incidents.
19.
Reviews proposed changes to the client operation environment, and suggests resolutions and performs account management.
20.
Identifies and diagnosis problems using structured problem resolution approaches.
21.
Documents solutions to problems and recommends fundamental changes to system configurations to prevent re-occurrence.