USA Staffing

Position Title: Information Technology Specialist (CUSTSUP)
Agency: Deputy Assistant Secretary for Information and Technology
Announcement Number: CCLQ-12415244-24-CLN Opens in new window
Open Period: Monday, June 10, 2024 to Tuesday, November 12, 2024

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:

you are located in the same local commuting area of the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
your grade is equivalent to or below the grade level of the vacancy; AND,
your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.

A. Yes

B. No

3. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:

you are located in the same local commuting area of the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.

A. Yes

B. No

1. Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 3 location(s).

A. Anchorage, AK

B. Phoenix, AZ

C. Prescott, AZ

D. Tucson, AZ

E. Chico, CA

F. Clearlake, CA

G. Eureka, CA

H. Fairfield, CA

I. Fresno, CA

J. Livermore, CA

K. Loma Linda, CA

L. Long Beach, CA

M. Los Angeles, CA

N. Mare Island Naval Shipyard, CA

O. Martinez, CA

P. Mather, CA

Q. McClellan, CA

R. Menlo Park, CA

S. Monterey, CA

T. Mountain View, CA

U. Oakland, CA

V. Palo Alto, CA

W. Redding, CA

X. San Diego, CA

Y. San Francisco, CA

Z. San Jose, CA

AA. Sepulveda, CA

AB. Stockton, CA

AC. Sunnyvale, CA

AD. Vallejo, CA

AE. Honolulu, HI

AF. Boise, ID

AG. Las Vegas, NV

AH. Reno, NV

AI. Albuquerque, NM

AJ. Portland, OR

AK. Roseburg, OR

AL. White City, OR

AM. Lakewood, WA

AN. Seatac, WA

AO. Seattle, WA

AP. Spokane, WA

AQ. Vancouver, WA

AR. Walla Walla, WA

2. Select the lowest grade you are willing to accept for this position.

3. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Please answer the following questions related to your qualifications for the IT Specialist (CUSTSPT) positions. Please note: your responses are subject to verification and must be fully supported in your resume and/ or application materials.

1. To qualify for the IT Specialist (CUSTSPT) at the GS-7 grade level, I possess:

A. I have IT-related experience demonstrating each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; AND one year of specialized experience equivalent to at least the GS-05 level or higher that is defined as applying, IT principles, methods, and practices in the customer service and customer support area to identify and resolve issues and problems.

B. I have a bachelor’s degree with Superior Academic Achievement (S.A.A.) (S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. 1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. 2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of: 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. 3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed below. These honor societies are listed in the Association of College Honor Societies. Agencies considering eligibility based on any society not included in the following list must ensure that the honor society meets the minimum requirements of the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet the requirements of this provision. A transcript or course listing must be submitted if you are basing all or part of your qualifications on education.

C. I have one (1) full year of graduate level study (or law school, as specified in qualification standards or individual occupational requirements). A transcript or course listing must be submitted if you are basing all or part of your qualifications on education.

D. My experience is not reflected above.

2. To qualify for the IT Specialist (CUSTSPT) at the GS-9 grade level, I possess:

A. I have IT-related experience demonstrating each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; AND one year of specialized experience equivalent to at least the GS-07 level or higher that is defined as planning and delivering customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements; troubleshooting, recovering, adjusting, modifying, and improving IT systems in order to provide advice and assistance to customers.

B. I have a master's degree or equivalent graduate degree or two (2) full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. Transcripts Required.

C. My experience is not reflected above.

3. To qualify for the IT Specialist (CUSTSPT) at the GS-11 grade level, I possess:

A. I have IT-related experience demonstrating each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; AND one year of specialized experience equivalent to at least the GS-09 level or higher that is defined as experience coordinating customer support activities sufficient to receive, respond to, and ensure complete resolution of complex issues beyond what a help desk can resolve; providing comprehensive software, IT systems, or equipment guidance and/or training to enhance customer knowledge, as well as to prevent recurring help desk inquires; developing clear and concise IT reports and documentation for senior IT management.

B. I have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. A transcript or course listing must be submitted if you are basing all or part of your qualifications on education. Applications submitted without this information may not be considered. (Transcripts Required).

C. My experience is not reflected above.

Your session will expire due to inactivity in 60 seconds.

Unsaved data may be lost if you allow this session to expire.

Warning! The announcement has now closed.

Failure to continue will prevent you from completing and submitting the application.

Click the Stay Connected button below to continue your session.

Terms & Conditions

Your Session is About to Expire!