USA Staffing

Position Title: Contact Representative - Customer Service Representative (CSR) Direct Hire
Agency: Social Security Administration
Announcement Number: SG-12417678-24-DHA-JEA Opens in new window
Open Period: Monday, May 20, 2024 to Friday, May 24, 2024

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

Please read the questions carefully. Responding "No" may result in loss of further consideration.

1. Are you a current or former federal employee displaced from the agency hiring for this position? Select yes if you are located in the same local commuting area of the vacancy; your permanent grade is equivalent to or above the grade level of the vacancy; AND your last performance rating of record is at least fully successful or the equivalent. (Note: You must submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. Please review the Required Documents section of the announcement for more information.)

A. Yes

B. No

2. Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? Select yes if you are located in the same local commuting area of the vacancy; your permanent grade is equivalent to or above the grade level of the vacancy; AND your last performance rating of record is at least fully successful or the equivalent. (Note: You must submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. Please review the Required Documents section of the announcement for more information.)

A. Yes

B. No

1. Select the location(s) you want to be considered for. You must choose at least one location.

A. Ahoskie, NC

B. Albemarle, NC

C. Asheboro, NC

D. Asheville, NC

E. Charlotte, NC

F. Concord, NC

G. Durham, NC

H. Elizabeth City, NC

I. Fayetteville, NC

J. Franklin, NC

K. Gastonia, NC

L. Goldsboro, NC

M. Greensboro, NC

N. Greenville, NC

O. Henderson, NC

P. Hendersonville, NC

Q. Hickory, NC

R. Kinston, NC

S. Lumberton, NC

T. Mount Airy, NC

U. New Bern, NC

V. Raleigh, NC

W. Reidsville, NC

X. Roanoke Rapids, NC

Y. Rockingham, NC

Z. Rocky Mount, NC

AA. Salisbury, NC

AB. Sanford, NC

AC. Shelby, NC

AD. Smithfield, NC

AE. Statesville, NC

AF. Washington, NC

AG. Whiteville, NC

AH. Wilkesboro, NC

AI. Wilmington, NC

AJ. Wilson, NC

AK. Winston-Salem, NC

2. Select the lowest grade you are willing to accept for this position.

For the statement below, please select the response that best describes your experience and/or education. Select only one answer.

1. Your response to the question below will determine if you qualify for the position of Contact Representative, GS-5. If you meet more than one choice, select the response that describes the highest level of experience/education that you possess. You must fully meet the description in the response to select it.

A. I have at least 52 weeks of full-time specialized experience performing the following tasks: (1) working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.)

B. I do not have experience but I have completed a full 4-year course or progressive study above high school at an accredited institution (e.g., 120 earned semester/180 earned quarter hours, Bachelor's degree, etc.). (YOU MUST UPLOAD A COPY OF YOUR OFFICIAL OR UNOFFICIAL COLLEGE TRANSCRIPTS OR OTHER PROOF OF EDUCATION PRIOR TO THE ANNOUNCEMENT CLOSING.)

C. I have a combination of experience and education. Specialized experience as described above and education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 semester or 90 quarter hours) is creditable toward meeting the minimum qualification requirements. One full academic year of study (e.g., 30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of experience. (Refer to the Substitution of Education in the vacancy announcement on how to combine education and experience). (YOU MUST UPLOAD A COPY OF YOUR OFFICIAL OR UNOFFICIAL COLLEGE TRANSCRIPTS OR OTHER PROOF OF EDUCATION PRIOR TO THE ANNOUNCEMENT CLOSING.)

D. My experience and education is not reflected in any of the above statements.

For the statements below, please select the response that best describes your experience.

2. Your response to the question below will determine if you qualify for the position of Contact Representative, GS-6. You must fully meet the description in the response to select it.

A. I have at least 52 weeks of full-time specialized experience independently performing the following tasks: (1) researching and analyzing rules, policies, procedures to respond to inquiries; AND (2) experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.).

B. My experience is not reflected in any of the above statement.

3. Your response to the question below will determine if you qualify for the position of Contact Representative, GS-7. You must fully meet the description in the response to select it.

A. I have at least 52 weeks of full-time specialized experience independently performing the following tasks: (1) researching, analyzing and applying Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; OR (2) explaining legal or medical provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds.

B. My experience is not reflected in any of the above statement.

Select “Yes” or “No” to the following question(s).

4. Do you acknowledge that this position is not a remote work position?

A. Yes

B. No

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