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The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance.
You are to choose one answer to each question from among the alternatives presented. Do not omit answers unless instructed to do so. Other omissions may decrease your score.
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1.
During high school (grades 9 - 12), I made the semester honor roll:
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2.
The high school grade I most often received was:
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IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 4.
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3.
The college grade I most often received was:
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4.
In the past three years the number of different paying jobs I have held for more than two weeks is:
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5.
I have been employed in work similar to that of the job covered by this examination:
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6.
In the past three years, my primary work experience has been in:
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7.
On my present or most recent job, my supervisor rated me as:
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8.
In the past three years the number of jobs I have been fired from is:
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9.
The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:
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10.
In organizations to which I belong, my participation is best described as:
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11.
My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:
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The questions in this part relate to fundamental competencies, such as problem solving, that are required for the job for which you are applying. Please answer each question "A" for YES or "B" for NO. Keep in mind the following:
1) Some questions refer to "work" experience. Unless otherwise stated, this includes experience you have gained through: School, Volunteer work, Military service, Paid employment, Hobbies, or Professional, charitable, religious, community, social, or other organizations.
2) Some questions include examples to help show the broad range of accomplishments and experience applicants might have. Read the entire question using the examples as a guide, but do not base your answers solely on the examples.
3) Some questions ask you if you received a grade of B or above in your schoolwork. On an A, B, C, D, F scale, a grade of B or above is considered an above average grade. If you were graded on a different scale, use the equivalent of a B or above on the type of scale on which you were graded.
Answer all questions to the best of your ability. Your responses are subject to verification through background checks, job interviews, and any other information obtained during the application process. Untruthful responses or any attempt to conceal information can result in your removal from a Federal job and in you being barred from seeking Federal employment in the future.
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12.
Have you successfully done work where your primary responsibility was to help others work out their problems (for example, worked as a therapist)?
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13.
Have you received favorable feedback for oral presentations you have given to management or other officials, or to the public (for example, for speaking at religious services, performing in theatrical productions, etc.)?
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14.
Have you successfully done work that regularly required you to make quick decisions where the consequences were critical (for example, worked as a 911 operator, on an ambulance squad, etc.)?
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15.
Have you successfully done work that required you to live with others 24 hours a day while working with them toward a common goal (for example, completed a tour of duty on a submarine, worked on a wilderness trail-building team or scientific expedition, etc.)?
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16.
Have you successfully planned or monitored a large-scale project or program that involved several steps that were carried out over an extended period of time?
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17.
Have you successfully done work that frequently required you to present nontechnical information at briefings, meetings, conferences, or hearings?
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18.
Have you successfully done work that regularly involved determining appropriate products or services for customers or clients?
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19.
Have you received favorable feedback about your ability to provide oral instructions or on-the-job training to others, or about your ability to instruct or coach others in athletic, leisure, or community activities?
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20.
Have you received favorable feedback about your interpersonal skills when serving as a leader, instructor, or supervisor for academic, religious, community, sports, leisure, or work activities?
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21.
Have you successfully done work that only occasionally involved helping others work out their problems (for example, worked as a resident advisor in a dorm, camp counselor, etc.)?
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22.
Have you successfully negotiated contracts, leases, or prices for services, supplies, equipment, property, etc.?
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23.
Do you regularly monitor your progress toward achieving your career goals (for example, by initiating discussions about your career goals with your supervisor, employee counselor, mentor, etc.)?
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24.
Have you performed home repairs that involved determining the specific problem, determining how to make the repair, and successfully completing the repair (for example, fixed a leaking faucet, re-shingled a roof, etc.)?
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25.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your customer service skills?
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26.
Have you successfully resolved conflicts among group or team members while acting in a leadership role for the group?
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27.
Have you successfully done work in a setting where the fast pace required employees to assist each other to ensure that quality service or products were provided (for example, worked on an assembly line, in a fast-food restaurant, etc.)?
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28.
Have you successfully done work where one of your responsibilities was to handle payroll, accounts receivable, or accounts payable?
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29.
Have you received formal recognition (for example, received an award, letter of commendation, etc.) or been given certain assignments because of your ability to work well in a group?
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30.
Have you earned a degree in an area of study related to oral communication (for example, speech communication, broadcast journalism, etc.)? (Answer YES to this question if you anticipate receiving this degree within the next 9 months.)
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31.
Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?
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32.
Have you received a grade of B or above in school courses, taken since high school, with a strong emphasis on interpersonal skills (for example, customer relations, counseling, etc.)?
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33.
Have you successfully done work that regularly involved using negotiation or persuasion to help others avoid trouble or conflict or make positive changes in their lives (for example, worked for a crisis hotline, worked as a resident advisor, substance abuse counselor, etc.)?
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34.
Have you successfully done work where you were responsible for the petty cash fund?
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35.
Have you successfully done work that regularly involved conducting quality checks or following up with customers or clients to ensure satisfaction with a product or service?
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36.
Have you participated in post-high school activities that helped you improve your negotiation or persuasion skills (for example, college debate team, training classes, workshops, seminars, etc.)?
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37.
Have you successfully done work that regularly involved keeping detailed financial records, making or verifying calculations for accounting purposes, or preparing financial reports?
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38.
Have you successfully taught a course related to financial management (for example, accounting, finance, etc.)?
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39.
Have you received a grade of B or above in school courses, taken since high school, that focused on negotiation skills (for example, conflict resolution, labor relations, mediation, etc.)?
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40.
Have you successfully done work that regularly involved making decisions about disclosure of sensitive or confidential information?
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41.
Have you successfully negotiated with another person sharing the same resources (for example, negotiated for employees, space, equipment, etc.)?
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42.
Have you successfully completed a small-scale project (lasting several days or weeks) on or ahead of schedule with minimal supervision?
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43.
Have you successfully prepared a budget for an office, department, or organization?
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44.
Have you successfully done work where you were responsible for determining appropriate treatment or rehabilitation programs (for example, worked as a probation/parole officer, social worker, counselor, etc.)?
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45.
Have you successfully done work that regularly involved interacting with or counseling people with special needs or problems (for example, hospital patients, psychiatric patients, prisoners, people who are elderly or disabled, etc.)?
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46.
Have you successfully done work where your primary responsibility was financial management (for example, worked as a budget assistant, accounting clerk, financial planner, budget analyst, etc.)?
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47.
Have you successfully done work that regularly involved answering questions, demonstrating a product or service, or providing assistance to customers, clients, or the public?
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48.
Have you received formal recognition for work related to financial management (for example, received an award, letter of commendation, early promotion, etc.)?
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49.
Have you successfully done work that involved deciding which supplies, equipment, or merchandise to purchase for a group or organization?
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50.
Have you designed or developed something, on your own initiative, to help you or other employees better complete assignments (for example, designed a training manual)?
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51.
Have you successfully done work that regularly required you to lead or facilitate briefings, meetings, or conferences, or formally present technical or other complex information to others?
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52.
Have you successfully done work where you had to coordinate vacation schedules, lunch breaks, etc., with other workers?
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53.
Have you been requested to take on additional responsibilities because of your ability to manage your own work effectively?
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54.
Have you successfully persuaded others to volunteer time, money, or resources to a cause, or recruited others to join an organization (for example, college, fraternity, military, etc.)?
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55.
Have you successfully solved problems that occurred because of a critical emergency or a disruption of a life-saving operation, with very few resources or guidelines (for example, solved problems related to a natural disaster, a power outage in a hospital, etc.)?
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56.
Have you successfully done work that regularly involved relaying messages to co-workers, or providing information or giving simple instructions to customers or the public, either in person or by telephone (for example, worked as a receptionist, dispatcher, etc.)?
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57.
Have you successfully done work where your primary responsibility involved interacting with current or potential customers or clients for the purpose of selling a product or service?
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58.
Have you completed assignments on time and maintained an overall grade point average of 3.0 or higher on a 4.0 scale in post-high school courses while carrying a full course load?
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59.
Have you successfully done work that regularly involved being on duty by yourself, or completing non-routine assignments with minimal or no close supervision?
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60.
Have you made presentations where you successfully persuaded someone to do something (for example, support a project, accept your recommendations, purchase a product or service, etc.)?
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61.
Have you made decisions that turned an unprofitable business into a profit-making operation?
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62.
Have you developed a formal mechanism to learn more about a problem (for example, developed a survey, conducted interviews or focus groups, etc.)?
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63.
Have you successfully done work that involved forecasting costs or revenues for the long term (annually or longer)?
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64.
Have you successfully remained courteous and tactful while enforcing laws or policies or helping customers, clients, or members of the public who were hostile or upset, not including handling customer complaints (for example, worked in a crisis center, worked as a police officer, parole officer, park ranger, etc.)?
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65.
Have you taken the initiative to learn new skills or acquire additional knowledge that improved your performance at work or school, or in leisure activities?
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66.
Have you successfully reviewed and evaluated forms, applications, documents, or other information, not including contract proposals or bids, to make determinations (for example, to determine approval or denial of loans, eligibility for claims, etc.)?
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67.
Have you effectively served on a problem-solving, planning, or goal-setting committee or team?
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68.
Have you successfully done work that regularly involved planning, prioritizing, and monitoring your own work?
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69.
Have you successfully done work that regularly involved deciding how to handle disorderly people or situations?
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70.
Have you successfully dealt with a disruption to regular operations in a way that allowed for completion of the work or continuation of a noncritical service?
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71.
Have you successfully coordinated work, school, and/or family responsibilities under especially difficult circumstances (for example, you and your spouse worked full time while raising young children, you went to school full time and worked more than 20 hours per week, you worked full time while caring for an elderly parent, etc.)?
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72.
Have you successfully planned activities for non-work groups (for example, athletic teams, professional associations, church groups, etc.)?
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73.
Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for fewer than 10 people?
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74.
Have you successfully done work that regularly involved deciding how best to use the strengths of team members (for example, deciding who to assign to various projects, which player to put in each position, etc.)?
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75.
Have you successfully done work that regularly involved verifying the accuracy of information or the relevance of information to a problem or a situation (for example, investigative work)?
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76.
Have you successfully provided quality service to many different customers or clients with whom you interacted only briefly (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, etc.)?
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77.
Have you successfully done work that regularly involved negotiating with customers or clients to modify products or to resolve problems or disputes?
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78.
Have you successfully done work where you played a key role in keeping morale up, fostering team spirit or cooperation, or making a group more productive (for example, worked as a coach, supervisor, campaign manager, pledge trainer for a fraternity or sorority, etc.)?
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79.
Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?
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80.
Have you successfully done work where you regularly completed routine work assignments with minimal supervision?
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81.
Have you successfully done work that constantly required you to work under difficult time constraints?
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82.
Have you successfully done work that regularly involved informally providing oral explanations of technical information or other complex information, such as regulations, policies, or procedures?
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83.
Have you successfully remained friendly and polite while briefly interacting with many different clients or customers (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, sales clerk, etc.)?
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84.
Have you effectively worked on a team that was quickly established to function in a crisis situation (for example, worked on a search and rescue mission)?
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85.
Have you successfully completed a large-scale project (lasting several months or longer) on or ahead of schedule with minimal supervision?
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86.
Have you successfully done work where your primary responsibility was to handle customers' problems or complaints, or where you were required to deal with customer complaints that could not be resolved by lower level employees?
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87.
Have you formally taught, instructed, or trained others in educational or occupational settings and received favorable feedback about your ability to do so?
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88.
Have you successfully owned or managed a business, or done paid work as a contractor or consultant, where business depended on establishing and maintaining good customer relations?
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89.
Have you successfully done work that often required you to accommodate last minute requests from customers or clients or to provide quality service in situations where timeliness is critical (for example, worked as a courier or travel agent, worked in newspaper publishing, etc.)?
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90.
Have you successfully negotiated with your subordinates to find mutually acceptable solutions for poor performance or inappropriate work behaviors (for example, absenteeism, tardiness, etc.)?
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91.
Have you successfully planned for and started a new business or opened a new store?
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92.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your teamwork skills?
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93.
Have you successfully done work that required you to identify what a customer or client needs?
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94.
Have you successfully provided quality service to people with special needs or problems (for example, worked in a hospital, halfway house, special education program, etc.)?
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95.
Have you received formal recognition for solving a work-related problem (for example, received an award, a letter of commendation, etc.)?
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96.
Have you successfully done work that involved reviewing various contract proposals or contract bids to determine which one to select?
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97.
Have you effectively participated as a member of an extracurricular school team or community team (for example, sports, cheerleading, debate, theater, neighborhood watch, etc.)?
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98.
Have you successfully taught a course that focused on interpersonal skills (for example, customer relations, counseling, etc.)?
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99.
Have you successfully taught team-building skills in training classes, workshops, or seminars?
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100.
Have you successfully completed a complex research project that included collecting and analyzing information, and reporting conclusions or recommendations?
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101.
Have you worked on several major assignments or projects at the same time with minimal supervision and completed the work on time or ahead of schedule?
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102.
Have you successfully done work that regularly involved interacting or coordinating with people outside of your immediate work group (for example, people from other offices, departments, organizations, etc.)?
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103.
Have you successfully done work that regularly involved discussing sensitive information with others, or interviewing or surveying people, either in person or by telephone, to gather information they were reluctant to give?
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104.
Have you successfully done work that regularly involved forecasting costs or revenues for the short term (weekly, monthly, or quarterly)?
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105.
Have you been given additional responsibilities because of your ability to organize and complete your regular work more quickly than expected?
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106.
Have you successfully provided good customer service while constantly working under difficult time constraints (for example, worked in a fast-food restaurant, worked as a stockbroker, etc.)?
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107.
Have you successfully worked closely with a client over an extended period of time to complete a project or resolve a problem?
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108.
Have you received formal recognition for your oral communication skills (for example, received certification from Toastmasters International, won a speech contest or debate tournament, etc.)?
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109.
Have you successfully done work where one of your primary responsibilities was to solve customer problems (for example, provided support services for customers with software problems)?
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110.
Have you successfully done work that regularly required you to determine resource requirements or monitor the use of resources (for example, staff, space, equipment, supplies, materials, etc.)?
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111.
Have you successfully worked on a team that included individuals from different occupations or diverse backgrounds?
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112.
Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?
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113.
Have you successfully negotiated with faculty, staff, advisors, etc., as an active member of the student council in high school or college?
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114.
Have you successfully done work that regularly involved answering questions, gathering non-sensitive information, or providing assistance to others, either in person or by telephone?
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115.
Have you received formal recognition for providing good service to customers or clients (for example, received an award, a letter of commendation, an excellent performance appraisal rating, etc.)?
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116.
Have you received a grade of B or above in school courses, taken since high school, that emphasized problem solving (for example, logic, computer programming, etc.)?
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117.
Have you served on a decision-making board or committee (for example, student governing board, planning board, homeowners' association board, etc.)?
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118.
Have you successfully done paid work that regularly involved troubleshooting and resolving problems with equipment or systems (for example, appliances, vehicles, machinery, computer or electrical systems, etc.)?
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119.
Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for 10 or more people?
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120.
Have you successfully audited financial records, or monitored a budget to ensure expenditures were within budget, or that funds were disbursed, properly accounted for, or used according to regulations or policies?
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121.
Since high school, have you received a grade of B or above in oral communication classes (for example, speech, public speaking, theater, etc.) or participated in activities that improved your oral communication skills (for example, training classes, workshops, seminars, debate team, speech club, etc.)?
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122.
Have you received a grade of B or above on a class project that required working in a group?
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123.
Have you successfully negotiated bargaining unit contracts?
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124.
Have you successfully persuaded management, other members of your group, customers, or clients to accept a proposal?
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125.
Have you successfully done work where trust and cooperation were a matter of life and death (for example, firefighting, combat duty, law enforcement, rescue work, etc.)?
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126.
Have you successfully determined space layouts or assignments for equipment, furniture, displays, etc.?
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127.
Have you received a grade of B or above in school courses, taken since high school, that focused on financial management (for example, finance, accounting, bookkeeping, etc.)?
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128.
Have you owned and successfully managed your own profit-making business?
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129.
Have you successfully done work where your supervisor regularly relied on you to make decisions while he or she was in meetings or out of the office?
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130.
Have you successfully remained polite and tactful while doing work where one of your primary responsibilities was to handle customer problems or complaints (for example, worked as a customer service representative)?
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131.
Have you successfully done work that regularly required you to modify plans to accommodate unexpected assignments or to respond to changing workloads, priorities, or deadlines?
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132.
Have you received a grade of B or above on oral presentations made for school courses, taken since high school, that did not focus on oral communication skills (for example, history, sociology, etc.), or for any oral presentations made for high school?
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133.
Have you broken a sales record or a similar record, regularly exceeded quotas or similar productivity standards, or received formal recognition for doing work that surpassed what was expected (for example, received a certificate of appreciation, bonus, etc.)?
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134.
Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?
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135.
Have you successfully done work that regularly involved interacting with people, other than your co-workers, from a foreign country or from different ethnic or cultural backgrounds?
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136.
Have you successfully taught self-management skills (for example, time management, goal setting, career development, etc.)?
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137.
Have you successfully done work that required you to interact with people at many levels in an organization?
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138.
Have you successfully done work that required you to keep enough cash on hand or maintain an adequate stock of supplies, equipment, or merchandise?
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139.
Have you successfully planned an event such as a conference, fund-raiser, etc.?
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140.
Have you successfully completed a long-term project outside of work where you were solely responsible for doing the work (for example, completed a thesis, wrote a book that was published, prepared a horse for competition that won a ribbon, restored an antique car, etc.)?
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141.
Have you successfully prepared a program or project budget?
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142.
Have you received formal recognition for your ability to work well with others (for example, received a letter of recommendation or appreciation, an excellent performance appraisal rating, etc.)?
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143.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your financial management skills?
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144.
Have you successfully done work that regularly involved listening carefully to others to understand a need, problem, or situation (for example, investigative work, counseling, etc.)?
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145.
Have you successfully resolved disagreements among a group of peers in a goal-oriented setting (for example, sports team, work group, theater group, cheerleading squad, etc.)?
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146.
Have you successfully worked as treasurer of a school or community group, or planned and monitored the budget for a special school, group, or community project (for example, a class reunion, school trip abroad, neighborhood block party, etc.)?
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147.
Have you successfully done work that regularly involved persuading customers or clients to purchase a product or service?
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148.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your self-management skills (for example, time management, goal setting, career development, etc.)?
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149.
Have you worked on a team that produced measurable improvements (for example, an increase in production, quality, customer satisfaction, or a decrease in costs, number of injuries, complaints, etc.)?
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150.
Have you successfully done work that regularly involved interacting with customers, clients, co-workers, or supervisors who were especially difficult to get along with?
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151.
Have you successfully done work that only occasionally required you to present information at briefings, meetings, conferences, or hearings?
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