Internal Revenue Service Logo
Position Title
Quality Review Specialist (Bilingual- Spanish)
Agency
Internal Revenue Service
Announcement Number
24-12443915K-TSB-0501-9T11 Opens in new window
Open Period
Monday, June 17, 2024 to Friday, June 28, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
  • you are located either within or outside the local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
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2. Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
 
  • you are located within the same local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
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3. IRS Internal Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current career or career-conditional, Competitive Service Internal Revenue Service (IRS) employee? You can view a copy of your most recent SF-50 to determine if you are Competitive Service. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".)

If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
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4. IRS RPP Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
 
  • you are located either within or outside the local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).

For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
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Preferences
1. Select the location(s) you want to be considered for. You must choose at least one location. (limit characters)
2. Select the lowest grade you are willing to accept for this position. (limit characters)
3. In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.

Below, please prioritize the locations you selected above by selecting the 1st location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
  • The following list includes ALL IRS locations but not all locations are available for this announcement.
  • Only locations listed on the announcement and in the above question are available.
  • Do NOT select locations you did not choose in the question above.
  • Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
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4. In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.

Below, please prioritize the locations you selected above by selecting the 2nd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
  • The following list includes ALL IRS locations but not all locations are available for this announcement.
  • Only locations listed on the announcement and in the above question are available.
  • Do NOT select locations you did not choose in the question above.
  • If you do NOT have a 2nd priority, select "No additional priority location".
  • Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
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5. In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.

Below, please prioritize the locations you selected above by selecting the 3rd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
  • The following list includes ALL IRS locations but not all locations are available for this announcement.
  • Only locations listed on the announcement and in the above question are available.
  • Do NOT select locations you did not choose in the question above.
  • If you do NOT have a 3rd priority, select "No additional priority location".
  • Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
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6. How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?

You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
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7. Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).

You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
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8. What is your Standard Employee Identifier (SEID)? (limit characters)
9. If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04. (limit 250 characters)
10. What is your current position title? (limit characters)
11. Your annual performance appraisal and relevant awards are considered in the selection process.

Please indicate the option that best describes your most recent performance appraisal.
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12. Please enter the date of your most recent performance appraisal. (limit characters)
13. Please select the response that most accurately reflects your most recent performance appraisal or performance rating. (limit characters)
14. This is a bilingual position. Applicants are required to certify proficiency in speaking in English and the language specified in this vacancy announcement.
  • You must be able to speak in English and the language specified in this vacancy announcement which includes the ability to:
    • Ask and answer questions to gather basic information from customers, AND
    • Share information and converse with native speakers on common topics, such as current events, AND
    • Explain technical information to a non-technical audience.

If selected, you must demonstrate proficiency.
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15. Are you a current IRS employee who permanently occupies a bilingual position and has achieved a "Fully Successful/Met" or above rating on your most current performance appraisal? (limit characters)
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume. (limit characters)
QUALIFICATION REQUIREMENTS:
To qualify for this position, you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE GS - 9: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
  • Experience with Automated Collection System (ACS) telephone program, Individual Master File (IMF)and Business Master File (BMF; Experience with ACS, IDRS, AMS, SERP, IAT tools and IRM 5.19.
  • Experience in written communication (i.e., writing summaries, reports and/or feedback for quality review).
  • Experience with computer applications (i.e., Excel, Word, PowerPoint) to create, manipulate and/or present information.
  • Experience with Contact Recording.
OR
EDUCATION: Master's or equivalent graduate degree if related.
OR
 two years of progressively higher-level graduate education leading to such a degree. OR LLB or JD, if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education equivalent to that described above.


SPECIALIZED EXPERIENCE GS - 11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: 
  • Experience with Automated Collection System (ACS) telephone program, Individual Master File (IMF)and Business Master File (BMF); Experience on ACS, IDRS, AMS, SERP, IAT tools and IRM 5.19.
  • Experience in written communication (i.e., writing summaries, reports and/or feedback for quality review.
  • Experience with computer applications (i.e., Excel, Word, PowerPoint) to create, manipulate and/or present information; experience with Contact Recording and performing reviews via EQRS/NQRS.
  • Experience with the Rebuttal Process and Form 14448.
OR
EDUCATION: A Ph.D. or equivalent doctoral degree OR three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in related field OR LL.M., if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education equivalent to that described above.

TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
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1. GS-9 Level: Which of the following is true about your education and/or experience? (limit characters)
2. GS-9 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.

Please select the response that best describes your time in grade.
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3. GS-11 Level: Which of the following is true about your education and/or experience? (limit characters)
4. GS-11 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.


Please select the response that best describes your time in grade.
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5. Which of the following describes your experience providing assistance to your co-workers? (limit characters)
6. Which of the following tools or systems do you have experience using? (limit characters)
7. Which of the following Integrated Data Retrieval System (IDRS) actions have you performed? (limit characters)
8. Which of the following describes your highest level of experience resolving technical/procedural issues? (limit characters)
9. Which of the following have you experienced resolving customers issues as the primary part of your job? (limit characters)
10. Which of the following tasks have you performed in a customer service environment? (limit characters)
11. Indicate your highest level of experience using the Internal Revenue Manual (IRM) and Document 6209: (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
12. Have you researched information in the NQRS/EQRS MAJA, Quality Grams and EQ Job Aids? (limit characters)
13. In which of the following roles have you performed quality review? (limit characters)
14. Which of the following best describes your workload management experience? (limit characters)
15. Which of the following describes your experience dealing with conflicts to your daily schedule/routine? (limit characters)
16. Which of the following Integrated Data Retrieval System (IDRS). actions have you performed? (limit characters)
17. Which of the following have you experienced resolving customers issues as the primary part of your job. (limit characters)
18. Which of the following tasks have you performed in a customer service environment? (limit characters)
19. Indicate your highest level of experience using the Internal Revenue Manual (IRM) and Document 6209: (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
20. To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
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21. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
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