- Position Title
- Tailored Vendor Logistics Specialist (6 month register)
- Agency
- Defense Logistics Agency
- Announcement Number
- DLATrpSpt-24-12448041-DHA Opens in new window
- Open Period
- Tuesday, June 18, 2024 to Wednesday, December 18, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you the spouse of a member of the Armed Forces on active duty?
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.
Preferences
1.
Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Information provided in the application process may be investigated. Deliberate attempts to falsify your application information may result in being removed from consideration and could be grounds for disqualifying you or for dismissing you from employment should you be selected for this position. Please ensure the responses you provide are accurate and truthful.
Certification of Information Accuracy - I certify that, to the best of my knowledge and belief, all of the information submitted by me in this application, supporting materials and/or information provided in any interview associated with the examination process will be true and accurate; and that misrepresenting my experience or education, or providing false or fraudulent information, may be grounds for not hiring me, disciplinary action or termination; and that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Certification of Information Accuracy - I certify that, to the best of my knowledge and belief, all of the information submitted by me in this application, supporting materials and/or information provided in any interview associated with the examination process will be true and accurate; and that misrepresenting my experience or education, or providing false or fraudulent information, may be grounds for not hiring me, disciplinary action or termination; and that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
Select the lowest grade you are willing to accept for this position.
3.
Do you have a current (or last) performance rating of at least Fully Successful or the equivalent?
4.
Have you received a Voluntary Separation Incentive Payment (VSIP) in the past 5 years?
5.
Are you a former Federal employee who has retired and is receiving an annuity either under the Civil Service Retirement System (CSRS) or Federal Employees Retirement System (FERS)?
NOTE: If you are receiving a temporary medical disability retirement OR are a retired Military Service Member your response should be NO.
NOTE: If you are receiving a temporary medical disability retirement OR are a retired Military Service Member your response should be NO.
6.
This question is for informational purposes only. Please select from the following to indicate how you discovered the position you are currently applying for. You may select more than one item.
Assessment 1
1.
From the descriptions below, select the letter that BEST describes the highest level of education and/or experience that you fully possess in order to minimally qualify for this position. Read all of the statements completely before making your selection.
In this part you will respond to questions about your experience as it relates to the position for which you are applying. Carefully review the level descriptions (A to E) listed below. For each task question, choose the level description that best describes your experience and/or training. Your responses must be fully supported within the text of your resume. Failure to properly identify your experience may result in the lowering of your overall score and/or your disqualification for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Use knowledge of the automated systems to identify, analyze and find solutions to customer support or vendor performance challenges.
3.
Develop policies, procedures, systems and methods related to customer facing aspects of prime vendor programs.
4.
Profile program interest by the customers and their patterns.
5.
Suggest adjustments to meet customer demands.
6.
Provide web-based assistance to customers experiencing problems; including registration and resetting password.
7.
Monitor the status of open orders to ensure fulfillment is met; including processing order cancellations, status updates, and modifications.
8.
Authorize actions to reconcile customer and payment issues
9.
Conducts site visits to evaluate new business developments, or provide maintenance to assigned customer activities.
10.
Uses Key Performance Indicators (KPIs), metrics or Customer Relationship Management (CRM) reports, to determine performance.
11.
Identifies customer trends through details, such as; statistical analysis or customer surveys.
12.
Interacts directly with internal customers to resolve customer issues.
13.
Communicates effectively verbally and in written format, such as face-to-face, telephone, or email correspondence.
14.
Interacts effectively with others while maintaining positive relationships with Supplier Ops personnel.
15.
Identifies customer demand by analyzing historical data provided by DLA, as well as the customer.
16.
Reviews demand intelligence, such as demand plans, statistical forecasts, etc., to resolve customer issues.
17.
Produces reliable demand information to be used in Tailored Vendor program planning.
18.
Reviews supply chain market research to provide new demand intelligence to Acquisition Specialist in establishing new statements of work.
19.
Evaluates market or product information to provide the best source data to Acquisition Specialists.
20.
Provides positive solutions to the customers, such as; price matching, crediting differences on accounts or initiating corrective shipments.
21.
From the list below, select the response which corresponds to the highest level of education you have achieved. Education claimed may be verified upon selection. If you do not possess or unable to provide proof of education claimed, you may be found ineligible.
22.
Have you received an honorary or monetary award from your employer (government civilian, military, or private sector) during the last 3 years?