USA Staffing

Position Title: Lead Customer Support Specialist
Agency: Office of Personnel Management
Announcement Number: 24-PEW-12472166-OPM Opens in new window
Open Period: Monday, July 15, 2024 to Friday, July 26, 2024

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

Eligibilities

1. Are you a current employee of the Office of Personnel Management (OPM) who meets the definition of surplus or displaced from a position in the competitive service? If yes, confirm you meet all of the following requirements:

You are located in the same local commuting area of the vacancy;
Your grade is equivalent to or below the grade level of the vacancy;
Your last performance rating of record is at least fully successful or the equivalent.

A. Yes

B. No

2. Competitive Merit Promotion

Are you a current OPM employee who holds a career or career conditional appointment in the competitive service? (Internal OPM employees only)

A. Yes

B. No

3. Non-Competitive

Are you a current OPM employee who holds a career or career conditional appointment in the competitive service and has held a permanent (non-temporary) position in the competitive service at the same or higher full performance level as the position being announced? (Internal OPM employees only and must have held the Promotion Potential i.e. the full performance level posted in announcement.)

A. Yes

B. No

4. Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.

Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?

A. Yes

B. No

Preferences

1. I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.

A. Yes

B. No

Assessment 1

1. From the descriptions below, select the one statement that best describes the experience and/or education you possess that demonstrates your ability to perform the work of a Lead Customer Support Specialist, GS-0301-11.

A. I have one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level or pay band in the Federal service (obtained in either the public or private sectors) performing all of the following duties: 1) Ensuring logistical arrangements, technology support, lodging and facilities, and program materials are in place for a leadership course; 2) Establishing and/or monitoring pre-course, during-the-course, and post-course customer service evaluations for leadership courses; and 3) Overseeing the ordering and/or deployment of psychological evaluation assessments of participant skills and abilities in a leadership program.

B. I have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the competencies necessary to do the work of this position. NOTE: You must submit copies of your transcripts.

C. I have a combination of graduate education and specialized experience as described in "A" and "B" above. To combine education and experience, first take the number of semester hours or equivalent earned towards a graduate degree, in excess of 36 semester hours, and divide by 36 semester hours or equivalent. Then take the number of months experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. NOTE: You must submit copies of your transcripts.

D. My experience and/or education is not reflected in any of the above statements.

Select “Yes” or “No” to the following question(s).

2. Have you received awards or been recognized as part of your annual performance appraisal for work that was based on performance of one or more of the competencies described for this position? Due weight of this recognition will be given in the evaluation process. You may submit documentation of this recognition.

A. Yes

B. No

Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning; 2) have reviewed your responses to this questionnaire for accuracy, and; 3) verify that your responses accurately describe your current level of experience and capability.

3. Failure to agree or respond to the statement below will disqualify you from further consideration for this position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation (required documents) and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.

B. No, I do not accept this agreement and I no longer wish to be considered for this position.

Your responses to this questionnaire, in conjunction with the other portions of your completed application, will be evaluated in determining your eligibility and qualifications for this position. Choose the response that best represents your experience, and/or education. Do not overstate or understate your level of experience and capability. Please note that your answers will be verified against the information you provided in your resume or other application materials.

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