Armed Forces Retirement Home Logo
Position Title
IT Specialist (CUSTSPT)
Agency
Armed Forces Retirement Home
Announcement Number
24-AFRH-138-P Opens in new window
Open Period
Wednesday, July 17, 2024 to Tuesday, July 30, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)?  Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
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3. Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)?  Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
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4. Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.

Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?

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Preferences
1. Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government? (limit characters)
2. If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)? (limit characters)
Assessment 1
 For the GS-11 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 level. Specialized experience includes:

- Completing IT related project assignments that require a wide range of knowledge of IT support, deployment and customer service requirements. This knowledge is generally demonstrated by analyzing alternative approaches and providing suggested responses to IT issues, problems and concerns; AND

- Assisting with various information technology customer services and mobility support.

OR

You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher-level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
 

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1.  Select the answer that best describes your experience and/or education. (limit characters)
2. (Branch) Please give the dates/resume reference when you gained this experience. (limit characters)
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


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Select “Yes” or “No” to the following question(s). (limit characters)
3. Do you have IT-related experience demonstrating each of the four competencies listed above? (limit characters)
4. Which of the following best describes your experience in providing end-user desktop support and desktop guidance to customers? Choose the best answer. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
5. Have you configured and deployed desktop devices? (limit characters)
6. Which of the following best describes your experience in providing customer service to end users to resolve IT related issues? Choose the best answer. (limit characters)
7.  Which of the following best describes your experience in providing written or oral communication in the field of information technology? Choose the best answer. (limit characters)
8.  Which of the following best describes your experience with documenting network and hardware data? Choose the best answer. (limit characters)
9. Which of the following best describes your experience improving services for customers? Choose all that apply. (limit characters)
10. With which of the following ITSM related issues do you have experience in identifying and recommending solutions? (Select all that apply) (limit characters)
11.  Which of the following packages within Microsoft Office Suite have you used on a regular and recurring basis? (limit characters)
12. Which of the following best describes your experience providing technical support and troubleshooting of desktops and peripheral devices including Active Directory account management? (limit characters)
13. Which of the following best describes your experience working on a project or within a team? Choose the best answer. (limit characters)
14. Of the following functions associated with desktop configuration/support, which function(s) have you utilized on a regular and recurring basis? (limit characters)
15. Which of the following support tasks have you performed regularly without review or significant oversight by a supervisor or senior IT specialist? Choose all that apply. (limit characters)
16. Which of the following tasks have you performed regularly? Choose all that apply. (limit characters)
17. Which of the following describes your experience in working with task schedules and deadlines? (limit characters)
18. Which of the following describes your ability to organize work and establish priorities? (limit characters)
19. Which of the following describes your experience working in a help desk support environment? (limit characters)