Veterans Health Administration Logo
Position Title
Program Support Assistant
Agency
Veterans Health Administration
Announcement Number
CBSW-12484292-24-JR Opens in new window
Open Period
Thursday, July 18, 2024 to Saturday, July 27, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?  If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
4. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Resume Reminder - Your resume must include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
(limit characters)
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
(limit characters)
Assessment 1
Thank you for your interest in a position within the Department of Veterans Affairs Health Administration VA Northern California Health Care System. Please select the appropriate answer to each of the following set of questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
1. Specialized Experience: one year of specialized experience, equivalent to at least the GS-5 level in the Federal service, that equipped me with the knowledge, skills, and abilities (KSA's) needed to successfully perform the duties of this position and that is typically in or related to the position being filled. Specialized experience includes but is not limited to:
  • Knowledge and understanding of the principles of health care administration.
  • Set up interviews with VANTS line/Webex/Teams, updates HT emergency response list and Home Telehealth 1-800 phone lines; answers phone (s), secure messaging and voicemail.
  • Ability to gather and analyze factual data, drawing conclusions and recommending solutions to various work situations and requirements.
  • Knowledge of Microsoft Office package including Word, Excel, Adobe, and PowerPoint.
  • Familiar with and have knowledge to access and retrieve data from different software programs.
  • Ability to communicate effectively orally and in writing.
  • Receive incoming calls from patients, clients, staff, and others in need
    of information.
  • Ability to perform timekeeping duties.
  • Ability to take meeting minutes.
  • Skill in preparing reports, correspondence, proposals, and operational plans.
  • Mail out letter, fliers, enrollment/discharge information, collects and distributes mail
  • Perform DALC deauthorization report monthly and assists with telehealth equipment troubleshooting with patients and staff
Do you possess the specialized experience as stated above?
(limit characters)
Competencies: For each task in the following groups, choose the statement from the list below that best describes your experience and/or training. (limit characters)
The following statements pertain to Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Review and direct incoming documentation/inquires and take personal action when applicable or direct to appropriate staff as needed.
(limit characters)
3. Maintain files and reports.
(limit characters)
4. Maintain office compliance regarding regulations, policies, and guidelines as established.
(limit characters)
The following statements pertain to Communication: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
5. Receive incoming calls from patients, clients, staff, and others in need of information
(limit characters)
6. Execute and prepare responses to routine correspondence and reports.
(limit characters)
7. Taking meeting minutes.
(limit characters)
The following statements pertain to Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
8. Perform office automation work on personal computer utilizing multiple programs to complete documentation.
(limit characters)
9. Utilize a range of office equipment (i.e., copier, fax, telephone, etc.)
(limit characters)
10. Utilize a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence.
(limit characters)
The following statements pertain to Managing and Organizing Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
11. Prepare program specific reports from various database, determines its accuracy and communicate to supervisor or team as appropriate (limit characters)
12. Mail out letter, fliers, enrollment/discharge information, collects and distributes mail. (limit characters)
The following statements pertain to Conscientiousness: Thorough when performing work and conscientious about attending to detail. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
13. Mail out letter, fliers, enrollment/discharge information, collects and distributes mail. (limit characters)
The following statements pertain to Interpersonal Effectiveness: Demonstrates mastery of interpersonal interaction, encourages diversity, develops collaborative relationships, and contributes to a culture of civility and trust. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
14. Provides direct assistance to staff and participates in activities related to the program quality improvement process and team building (limit characters)
***Application Package Notification & Important Information***

We appreciate your interest in available positions within the VA Northern California Health Care System.  It is our goal to forward every eligible and qualified candidate for consideration. Due to the nature of our systems, it is imperative that your application package be accurate and complete.  Therefore, prior to finalizing your application package and submitting for consideration:
  • Ensure all documents are appropriately selected, are legible, and have uploaded successfully (we recommend viewing them a second time to ensure no errors have occurred in the process).  Missing documents may cause your application package to be ineligible for consideration.
  • Ensure that all responses to the assessment questions are accurate and correctly reflect your current situation.  Question responses are used in determining if you meet specific eligibility and qualification requirements.
Please Note:  Until the closing date of the announcement, you can update or edit your package.  However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses.  By submitting your package for consideration, you are attesting that your application package is complete and accurate.

*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).

*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
(limit characters)