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Position Title
Quality Control Specialist
Agency
Patent and Trademark Office
Announcement Number
TMCO-ADSR-24-12521947-DE Opens in new window
Open Period
Friday, August 23, 2024 to Friday, September 6, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent. For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a current or former Federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent. For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. How did you hear about this USPTO job opportunity? (No Choice Limit) (limit characters)
2. Have you held a political appointment within the previous five-year period? (limit characters)
3. If you are a current or former Federal civilian employee, by what agency/office or Department of Commerce bureau are you employed? (limit characters)
4. If you answered "Other" to the above question, please enter the agency and organization. (limit characters)
Assessment 1
Thank you for your interest in the Quality Control Specialist position with the United States Patent and Trademark Office (USPTO). Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application. (limit characters)
1. Select the one statement that best describes the experience that you possess that demonstrates your ability to perform the work of a Quality Control Specialist at the GS-0301-09 grade level or equivalent pay band. Your resume must support the response you select.
(limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Identifies problem areas in data collection methodologies and produces studies that document the patterns of problems. (limit characters)
3. Resolves problems with orders that may originate in the production pipeline, financial processing, or in internet ordering and delivery sources.
(limit characters)
4. Establishes means and procedures to correct/resolve issues.
(limit characters)
5. Verifies customers orders are filled and financial charges are correct.
(limit characters)
6. Enter appropriate comments and other documentation into database to provide a record of progress or problems with individual orders.
(limit characters)
7. Documents findings and resolutions in automated order tracking systems.
(limit characters)
8. Produces reports on the number and type of problems encountered and the times and means to resolve.
(limit characters)
9. Analyzes electronic orders for accuracy. (limit characters)
10. Communicates with customers and production personnel to gather all relevant information.
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11. Resolves individual problem orders and recommends resolutions to customers in person, by telephone and/or electronically.
(limit characters)
12. Determines patterns of problems and produces studies that document the evidence and present recommended systemic or procedural solutions. (limit characters)
13. Gathers and prepares copies of office records for official filing.
(limit characters)