National Park Service Logo
Position Title
Recreation Fee Technician
Agency
National Park Service
Announcement Number
PW-1547-CABR-24-12525628-DE Opens in new window
Open Period
Friday, August 30, 2024 to Monday, September 9, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating. (limit characters)
2. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (MUST include beginning and ending month/year e.g., 5/2019-10/2019 or 5/10/2019-10/20/2019), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the exact hours must be annotated to be able to pro-rate the amount of qualified specialized experience. (limit characters)
3. This is a Career-Seasonal position and subject to release and recall procedures. A permanent career-seasonal position includes all the benefits of permanent employment but does not provide employment on a full year-round basis. As such, the selectee will be in a non-pay/non-duty status for XX weeks/ XX pay periods during their first service year in this position.

After their first service year, Career Seasonal employees are guaranteed to work at least 6 months per year, but not more than 50 weeks per year. An employment agreement is required and can be changed annually. Are you willing to accept a permanent, career seasonal position?
(limit characters)
4. Are you a United States Citizen?

For more information, review Employment of U.S Citizens.
(limit characters)
Assessment 1
Minimum Qualification Requirements (limit characters)
1. From the descriptions below, select one response that best describes how your background meets the basic experience and/or education requirements for a Recreation Fee Technician, GS-0503-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position. Your application materials must support the answers you claim in this assessment. If not, you will be found not qualified or your score will be lowered. (limit characters)
Quality Ranking Factor - Having experience collecting and accounting for monies. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
2. Do you have experience collecting and accounting for monies?
(limit characters)
For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Be sure to describe your experience that supports your answers to the questions below, in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work. (limit characters)
Attention to Detail (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Performing opening and closing shift functions according to standard operating procedures.
(limit characters)
4. Troubleshooting accounting errors or problems.
(limit characters)
5. Verifying transaction records, including money collected and stock sold, to complete shift reports.
(limit characters)
6. Accurately collecting cash and other payments in a cost operation, such as an entrance station, movie theater, grocery store, or restaurant.
(limit characters)
Manages Resources (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
7. Calculating costs, making change and/or processing credit card transactions for customer purchases/payments.
(limit characters)
8. Filling out daily shift accounting reports to account for sales.
(limit characters)
9. Taking precautions with funds collected or accountable stock to safeguard from theft, fraud, and misuse.
(limit characters)
10. Inventorying supplies and/or accountable stock and identify the need to place an order.
(limit characters)
11. Selling merchandise or accountable property (such as recreation area passports, season tickets, or activity passes).
(limit characters)
Customer Service (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
12. Serving as a front-line customer service representative (greeting customers/visitors, answering questions, and responding to comments and complaints).
(limit characters)
13. Resolving customer or visitor complaints by taking appropriate corrective action.
(limit characters)
14. Explaining the importance of rules or regulations concerning the protection of the area resources (e.g., Leave No Trace), and/or the safety of visitors.
(limit characters)
15. Answering recurring visitor (or customer) questions while maintaining a professional demeanor.
(limit characters)
16. Providing current, accurate information to the public about the surrounding recreational opportunities, historic, cultural, or natural resources of interest in the area.
(limit characters)
Interpersonal Skills (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
17. Demonstrating understanding, courtesy, tact, empathy, concern in handling adversarial, contentious, hostile, or otherwise stressful situations.
(limit characters)
18. Interacting with a diverse public representing a cross-section of the nation and other countries to include different cultures; ages; social, ethnic, and economic groups, etc.
(limit characters)
19. Maintaining courtesy and rapport when handling a high volume of customer and/or visitor contacts.
(limit characters)
Technology Application (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
20. Operating electronic cash register, point-of-sale system, or similar automated system or software to conduct financial transactions.
(limit characters)
21. Troubleshooting minor malfunctions on fee related technology and equipment.
(limit characters)
22. Operating general computer software programs such as word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems) to maintain records..
(limit characters)
QTMATE Section (limit characters)
23. You realize you forgot to give change back to a visitor during a transaction. What do you do?
(limit characters)
24. Cash, checks, credit cards, and passes must be safeguarded and tracked using logs and/or computer systems.
(limit characters)
25. A customer is unaware of what type of park pass they want, do you:
(limit characters)
26. You do not agree with a policy you are being asked to enforce. What do you do?
(limit characters)
27. What should you do when interacting with an irritated visitor?
(limit characters)
28. When working in a high stress environment, it is best to:
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29. You've been working the register serving a continuous line of people for the past two hours on the busiest day of a holiday weekend. The visitor in front of you has a more complex situation that will affect their sales transaction. You:
(limit characters)
30. What are examples of good teamwork?
(limit characters)
31. You have been issued property but think you may have lost something. What do you do?
(limit characters)
32. You may share a safe combination with a new coworker if their supervisor hasn't given it to them yet.
(limit characters)
33. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true,
correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
(limit characters)