- Position Title
- Park Guide
- Agency
- National Park Service
- Announcement Number
- SE-1629-RUCA-24-12526574-DE Opens in new window
- Open Period
- Monday, September 9, 2024 to Friday, September 20, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Assessment 1
1.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform Park Guide work at the GS-05 level or equivalent. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
For the task statements below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Be sure to describe your experience that supports your responses to the task statements below, in your resume or other application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skill levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work. A - I have not had education, training or experience in performing this task. B - I have had education or training in performing this task, but I have not yet performed it on the job. C - I have performed this task on the job, with close supervision from supervisor or senior employee. D - I have performed this task as a regular part of job, independently and usually without supervision from a senior employee. E - I have supervised performance of this task and/or I have trained other in performance and/am normally consulted by others as an expert for assistance in performing this task.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Carry out daily operations following standard procedures in a National, state, or local park visitor center.
3.
Research historical, technical or and/or scientific sources to develop information and educational programs.
4.
Develop or upgrade interpretive products (such as exhibit text, trail guide, web content) for historical, cultural, scientific program, publications or exhibits.
5.
Respond in writing to visitor inquiries for information, direction and/or guidance.
6.
Write letters, reports, program/presentation outlines or other documents for information purposes; and draft bulletins, brochures or articles for eventual publication.
7.
Serve as a front-line representative of the National Park Service (NPS) following agency regulations and procedures in a supportive and positive manner.
8.
Present and interpret the NPS mission, policies, significance, and management objectives to the public in a manner that promotes understanding, support, and compliance in visitors.
9.
Provide a continuum (orientation, information, interpretation) approach when sharing park resources with the public, partners, and other interested parties.
10.
Share visitor and resource safety messages in a meaningful manner that engenders visitor understanding and compliance.
11.
Provide personal and non-personal services that share with the public available interpretive services, recreational opportunities, park regulations, activities, and other visitor information of interest.
12.
Recognize and appropriately address controversial issues or distressed visitors in a manner that prevents escalation, but also adheres to agency policies and expectations.
13.
Communicate and work in a professional manner with all coworkers, the public, supervisors, other employees, and interested parties that represents NPS expectations.
14.
Operate electronic cash register, point-of-sale system, or similar automated system or software to conduct financial transactions. Complete daily reports to account for sales.
15.
Create site brochures of various sizes and formats in keeping with the Interpretive Development Program.
16.
Create a variety of interpretive waysides and exhibits for displays, bulletin boards, and kiosks.
17.
Use multimedia (such as audio-visual equipment, computer software) to create informational presentations or products.
18.
Use computer software for research, word processing and data entry to accomplish work.
19.
Operate standard office equipment other than computers (such as telephone, fax, photocopier, calculator) to accomplish work.
20.
Present informational talks, guided tours, briefings and/or lectures to various audiences to inform and/or educate.
21.
Respond verbally to customers' inquiries for information, direction and/or guidance.
22.
Initiate verbal communication with customers in a variety of settings to inform, educate and/or guide.
23.
Provide information to the public about cultural, historical or science-oriented topics to answer questions and stimulate interest and appreciation.
24.
Assess visitor needs to provide appropriate level of information or assistance and provide direction to information and orientation regarding services or activities of interest.
25.
Utilize a variety of interpretive techniques (such as metaphors, storytelling and analogies) to deliver information to diverse audiences and develop interpretive programs (such as activities, short talks, tours and presentations) using interpretive techniques. products and principles.
26.
Utilize interpretive principles (such as tangible resources, intangible resources and universal concepts) to facilitate intellectual and/or emotional connections between audiences' interests and experiences.
27.
Provide positive and productive contacts with a diverse public representing a cross-section of the nation and international communities to include: different cultures, social, ethnic, experiential backgrounds, and interest levels.
28.
Demonstrate understanding, courtesy, tact, and concern in handling adversarial, controversial, and multi-perspective situations.
29.
Utilize listening skills to accurately determine an individual's situation and needs prior to responding with appropriate interpretation or information.
30.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.