Bureau of Reclamation Logo
Position Title
IT Specialist (CustSpt)
Agency
Bureau of Reclamation
Announcement Number
BOR-MB-24-MP-12531333-JB Opens in new window
Open Period
Tuesday, September 3, 2024 to Monday, September 9, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
Please read the following eligibility questions carefully. If you do not meet any of the eligibilities, you will not be considered for this position. (limit characters)
1. Do you claim Veterans’ Preference? (limit characters)
2. Current Bureau of Reclamation Employee (Competitive)

To claim Competitive eligibility as a Current Bureau of Reclamation employee, please confirm:

  • You currently hold a position at a grade level (or equivalent) that is at or below the advertised full performance level for this position.
  • (Trades Positions) You currently hold a position at a pay rate that is at or below the advertised full performance level for this position.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50) representing your permanent, competitive status including:
  • Career or Career-Conditional status (Tenure field is 1 or 2); AND
  • Competitive Service status (Position Occupied field is 1). 
In addition to submitting your most recent SF-50, if you have held a higher grade level on a permanent basis please submit a copy of SF-50, which documents the highest grade you have held on a permanent basis. Additional supporting documentation requirements are listed in the Required Documents section of this announcement.

Are you a current, permanent Bureau of Reclamation employee applying for competitive Promotion?
(limit characters)
3. Current Bureau of Reclamation Employee (Reassignment, Change to Lower Grade, Re-Promotion)

To claim Non-Competitive eligibility as a Current Bureau of Reclamation employee, please confirm you are applying to be considered for one of the following:
  • Reassignment: You currently hold the same grade level with the same or higher promotion potential as the position being advertised.
  • Change to Lower Grade: You currently hold a higher grade level with the same or higher promotion potential than the position being advertised.
  • Re-Promotion: You have previously held the same grade level with the same or higher promotion potential as the position being advertised.
  • Trades Positions: You currently hold or have previously held a position at the same or higher rate of pay as the position being advertised. 
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50) representing your permanent, competitive status including:
  • Career or Career-Conditional status (Tenure field is 1 or 2); AND
  • Competitive Service status (Position Occupied field is 1). 
In addition to submitting your most recent SF-50, if you have held a higher grade level on a permanent basis please submit a copy of SF-50, which documents the highest grade you have held on a permanent basis. Additional supporting documentation requirements are listed in the Required Documents section of this announcement.

Are you a current, permanent Bureau of Reclamation employee applying to be considered for a Reassignment, Change to Lower Grade or Re-Promotion?
(limit characters)
4. Career Transition Assistance Plan (CTAP)

To claim CTAP eligibility, please confirm:
  • You are a current or former federal employee displaced from the agency hiring for this position? AND
  • You are located in the same local commuting area of the vacancy; AND
  • You are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND
  • You are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND
  • Your last performance rating of record is at least fully successful or the equivalent.
To verify CTAP eligibility, you must submit supporting documentation with your application to include:
  • Your agency notice, such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice; AND
  • Your most recent annual performance appraisal rating of record; AND
  • Your most recent SF-50, or equivalent personnel action, noting current position, grade level, and duty location.
Additional supporting documentation requirements are listed in the Required Documents section of this announcement. For more information, visit the USAJOBS Help Center or review The Employee's Guide to Career Transition.

Are you a current or former federal employee displaced from a position in The Department of the Interior with CTAP eligibility?
(limit characters)
5. Current Department of the Interior Employee (Competitive)

To claim competitive eligibility as a Current Department of the Interior employee, please confirm:
  • You currently hold a position at a grade level (or equivalent) that is at or below the advertised full performance level for this position.
  • (Trades Positions) You currently hold a position at a pay rate that is at or below the advertised full performance level for this position.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50) representing your permanent, competitive status including:
  • Career or Career-Conditional status (Tenure field is 1 or 2); AND
  • Competitive Service status (Position Occupied field is 1). 
In addition to submitting your most recent SF-50, if you have held a higher grade level on a permanent basis please submit a copy of SF-50, which documents the highest grade you have held on a permanent basis. Additional supporting documentation requirements are listed in the Required Documents section of this announcement.

Are you a current Department of the Interior employee applying for competitive Promotion?
(limit characters)
6. Current Department of the Interior Employee (Reassignment, Change to Lower Grade, Re-Promotion)

To claim Non-Competitive eligibility as a Current Department of the Interior employee, please confirm you are applying to be consider for one of the following:
  • Reassignment: You currently hold the same grade level with the same or higher promotion potential as the position being advertised.
  • Change to Lower Grade: You currently hold a higher grade level with the same or higher promotion potential than the position being advertised.
  • Re-Promotion: You have previously held the same grade level with the same or higher promotion potential as the position being advertised.
  • Trades Positions: You currently hold or have previously held a position at the same or higher rate of pay as the position being advertised. 
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50) representing your permanent, competitive status including:
  • Career or Career-Conditional status (Tenure field is 1 or 2); AND
  • Competitive Service status (Position Occupied field is 1). 
In addition to submitting your most recent SF-50, if you have held a higher grade level on a permanent basis please submit a copy of SF-50, which documents the highest grade you have held on a permanent basis. Additional supporting documentation requirements are listed in the Required Documents section of this announcement.

Are you a current Department of the Interior employee applying to be considered for a Reassignment, Change to Lower Grade or Re-Promotion?
(limit characters)
7. Land Management Workforce Flexibility Act (LMWFA)

To claim LMWFA eligibility, please confirm:
  • You are a current or former term or temporary employee of a Land Management Agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation); AND
  • You were originally hired to a time-limited position under a competitive appointment; AND
  • You served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; AND
  • You performed at an acceptable level of service during each period of service; AND
  • You have been separated for no more than two years and departed that position in good standing, if you are no longer employed by the land management agency.
To verify LMWFA eligibility, you must submit supporting documentation with your application to include: 
  • Your latest Notification of Personnel Action, Standard Form 50, or equivalent personnel action.
  • Your Notification of Personnel Action(s), Standard Form 50(s) reflecting you meet the time-in-grade regulations in 5 CFR 300, subpart F.
  • Your performance appraisal that demonstrates you meet the requirements outlined in the Land Management Workforce Flexibility Act.
Additional supporting documentation requirements are listed in the Required Documents section of this announcement. For more information, visit the USAJOBS Help Center or review the Land Management Workforce Flexibility Act FAQs.

Are you a current or former employee of a Land Management Agency with LMWFA eligibility?
(limit characters)
To verify your claimed eligibility to apply for this position vacancy, you must submit all supporting documentations outlined in the Required Documents section of this job announcement. (limit characters)
Preferences
1. Select the location(s) you want to be considered for. You must choose at least one location. (limit characters)
2. My performance is at an acceptable level and I am not serving under a Notice of Opportunity to Demonstrate Acceptable Performance (NODAP). (limit characters)
3. Where did you learn about this vacancy? (limit characters)
4. Provide specific information about your response to the previous question (i.e. professor's name and place of employment; college or university name; job/career fair and location held; friend's name; etc.). (limit 100 characters)
5. Certificates of Eligible Applicants for this position may be shared with other Federal agencies at their request. This may include other Offices within the Bureau of Reclamation, other Bureaus within the Department of the Interior, and/or other Federal agencies. If your information is shared with another office/bureau/agency, you will be notified. Do you authorize the sharing of your information with other Federal agencies? If you respond "No" to this question, your information will not be shared and you will not be considered for employment by the requesting agency. (limit characters)
Conditions of Employment
If selected, you will be subject to an initial suitability review, determined by a background investigation. (limit characters)
1. This position is designated as a Non-Sensitive/Moderate Risk position. It requires a fully completed and favorably adjudicated Public Trust Suitability Background Investigation (T2S or T2RS or equivalent) that is current (within the last 5 years). This is a condition of employment.

Are you willing to undergo a comprehensive background investigation which includes, but is not limited to, contact with all references, employers, co-workers, personal associates, and a review of your driving record, credit history, criminal history, and military service?
(limit characters)
Assessment 1
Thank you for your interest in an IT Specialist Customer Support position with Bureau of Reclamation. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application. (limit characters)
1. Choose the statement below that most accurately describes your experience which meets the minimum qualifications for the GS-12 level. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Resolve complex IT issues in response to customer requests.
(limit characters)
3. Assess overall customer support to identify problematic trends.
(limit characters)
4. Utilize a ticketing system to track and respond to customer needs.
(limit characters)
5. Discuss IT solutions with customers to resolve their user needs.
(limit characters)
6. Provide IT support services to minimize interruptions to critical business activities.
(limit characters)
7. Research manuals and guidance to resolve unique customer service requests.
(limit characters)
8. I have been responsible for independently providing user support, including trouble-shooting problems, for the following hardware. (limit characters)
9. I am skilled at installing, configuring, maintaining, upgrading, and testing the following hardware components: (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
10. Interpret IT policy to make recommendations for adapting existing methods.
(limit characters)
11. Evaluate new or enhanced support approaches to deliver enhanced IT services.
(limit characters)
12. Apply information assurance policies when delivering customer support services.
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13. Research new tools to enhance delivery of customer requirements.
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14. Identify barriers to resolving problematic IT trends to create innovative solutions.
(limit characters)
15. Analyze new IT tools and approaches to develop related implementing guidance.
(limit characters)
16. I certify that, to the best of my knowledge and belief, all the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated.
(limit characters)