- Position Title
- Division Director, Innovation and Project Delivery
- Agency
- Office of Personnel Management
- Announcement Number
- 24-RGJ-12533522-DE Opens in new window
- Open Period
- Thursday, September 26, 2024 to Monday, October 7, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current employee of the Office of Personnel Management (OPM) who meets the definition of surplus or displaced from a position in the competitive service? If yes, confirm you meet all of the following requirements:
- You are located in the same local commuting area of the vacancy;
- Your grade is equivalent to or below the grade level of the vacancy;
- Your last performance rating of record is at least fully successful or the equivalent.
3.
Are you a current or former federal employee who meets the definition of displaced (CFR 330.702) from a position in the competitive service from a Federal agency? If yes, confirm you meet all of the following requirements:
- You are located in the same local commuting area of the vacancy;
- Your grade is/was equivalent to or below the grade level of the vacancy;
- Your last performance rating of record is at least fully successful or the equivalent;
- It has been less than a year from your separation from Federal service (see ICTAP eligibility period CFR 330.708.)
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
2.
What is the highest grade you have held on a non-temporary basis in the federal service? If you have never held a federal position, please type "N/A".
3.
What was the date of the promotion/appointment for the highest grade held above? Your response will assist in verifying the time-in-grade requirement. If you have never held a federal position, please type "N/A".
4.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316?
-OR-
Are you a current or former Schedule A or Schedule C political appointee, or an appointee who serves/served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former political appointee or non-career SES Executive Branch employee?
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316?
-OR-
Are you a current or former Schedule A or Schedule C political appointee, or an appointee who serves/served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former political appointee or non-career SES Executive Branch employee?
Assessment 1
Select “Yes” or “No” to the following question(s).
1.
Do you have one year of specialized experience at the GS-14 grade level in the Federal Government (or equivalent) using data-driven insights to identify, prioritize, and develop initiatives to alleviate or resolve customer experience pain points?
2.
Do you have one year of specialized experience at the GS-14 grade level in the Federal Government (or equivalent) leading project and change management for cross-functional, enterprise programs to achieve organizational strategic objectives?
3.
Do you have one year of specialized experience at the GS-14 grade level in the Federal Government (or equivalent) facilitating conversations with senior executives, agency leadership, and inter-agency partners and stakeholders?
4.
Do you have one year of specialized experience at the GS-14 grade level in the Federal Government (or equivalent) generating innovative and creative solutions, including technology-enabled programs, to address organizational challenges?
5.
Do you have one year of specialized experience at the GS-14 grade level in the Federal Government (or equivalent) preparing or reviewing materials to support decision-making and alignment?
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
6.
Promotes project management best practices to align projects with the organization's strategy.
7.
Manages a robust voice of the customer program that captures both annual and transactional feedback to improve customer service.
8.
Provides consultation to solve complex problems and enhance customer experience, organizational health, or overall performance.
9.
Strives to improve overall satisfaction with and trust in the organization and its respective programs.
10.
Implements the ideal customer and digital experience for new and existing products.
11.
Builds linkages between people and work efforts across organizations, develops customer journey maps, and conducts planning, analysis, or project management to improve speed to results.
12.
Conducts in-depth analysis to understand the root cause drivers for significant organizational performance challenges.
13.
Ideates potential solutions to significant organizational performance challenges.
14.
Leads project teams to generate solutions for organizational performance challenges.
15.
Plans work to be accomplished by subordinates to ensure efficient completion of tasks.
16.
Provides technical guidance to individual employees on both technical and administrative matters for their professional development.
17.
Failure to agree to respond to the statement below will disqualify you from further consideration for this position
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning; 2) have reviewed your responses to this questionnaire for accuracy, and; 3) verify that your responses accurately describe your current level of experience and capability.