- Position Title
- Disaster Recovery Specialist
- Agency
- Small Business Administration
- Announcement Number
- EXC-24-CSC-12536923 Opens in new window
- Open Period
- Monday, September 16, 2024 to Friday, September 27, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Would you accept a temporary appointment?
Assessment 1
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
1.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-9, Disaster Recovery Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
2.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-11 Disaster Recovery Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
3.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
4.
Conveying specific program or product information to existing or prospective customers.
5.
Calming upset or highly emotional customers.
6.
Assisting a diverse customer base in a call center or tele-sales environment.
7.
Representing a company/organization to the public supporting a wide array of products and services.
8.
Using problem solving skills to address telephone call inquiries, resolve problems, and prepare documentation related to such as necessary.
9.
Collaborating with others on teams to accomplish work-related activities.
10.
Explaining credit concepts and loan origination requirements to a diverse audience.
11.
Discussing various types of financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities, balance sheets, and/or credit or loan applications with customers.
12.
To support the responses you provided to questions 4-11, please indicate the position(s) in your resume where you demonstrated oral communication skills to respond to customer inquiries or provide information (provide position title, company and dates only).
13.
Writing for a diverse audience.
14.
Preparing written reports on a variety of topics.
15.
Communicating in writing on specific program or product information to existing or prospective customers.
16.
To support the responses you provided to questions 13-15, please indicate the position(s) in your resume where you demonstrated written communication skills to respond to customer inquiries or provide information (provide position title, company and dates only).
17.
Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.
18.
Navigating between multiple computer programs/systems simultaneously to locate pertinent information.
19.
Entering data into a variety of computer systems accurately and efficiently.
20.
Using email system to read and send professional correspondence.
21.
Accepting and processing electronic payments over the telephone.
22.
To support the responses you provided to questions 17-21, please indicate the position(s) in your resume where you used computers, software applications, and automated systems to accomplish work (provide position title, company and dates only).
23.
Explaining and assisting borrowers in completing loan applications and loan closing documents associated with home and/or business loans.
24.
Troubleshooting and rectifying issues related to loan closings and loan disbursements.
25.
Assisting business organizations (e.g. corporations, general and limited partnerships, and/or Limited Liability Companies) with closing loans.
26.
Accepting payments from customers and demonstrating knowledge with financial accounts and payment processing.
27.
Portraying a solid understanding of individual and business tax returns, financial statements and mortgage documentation and explaining them to customers using simple language.
28.
To support the responses you provided to questions 23-27 please indicate the position(s) in your resume where you applied knowledge of the loan application process, loan closing methods and procedures, and financial practices (provide position title, company and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
29.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency.