- Position Title
- Visitor Services Assistant
- Agency
- National Park Service
- Announcement Number
- NC-1616-NAMA-24-12544467-DE Opens in new window
- Open Period
- Tuesday, November 19, 2024 to Thursday, August 28, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Assessment 1
Thank you for your interest in the Visitor Services Assistant position. Please answer the following questions pertaining to your experience and qualifications.
Minimum Qualifications Requirement for the Visitor Services Assistant position.
1.
From the descriptions below, select one response that best describes how your background meets the specialized experience or education requirements for a Visitor Services Assistant GS-0303-5 position.
Read all responses before making your selection. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Read all responses before making your selection. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
For the questions below, please select the best answer or answers to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Your responses will be used to determine minimum eligibility and qualification requirements. Be sure that your experience as listed in your application materials supports your responses to the questions below. Each of your responses must be clearly supported by your education, training, and/or specific work experience that you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Express information (for example, ideas or facts) to individuals or groups, taking into account the audience, nature of the information (for example, technical, sensitive, controversial), and attending to nonverbal cues.
3.
Serve as a front-line representative of an organization answering questions, and responding to comments, concerns and/or complaints by following established guidelines.
4.
Exercise tact and diplomacy while interacting with management, staff members and the public through in-person meetings, telephone, and personal interaction.
5.
Demonstrate understanding, courtesy, tact, empathy, and concern in handling contentious or stressful situations.
6.
Advise personnel of inadequacies or deviations in processes or procedures in relation to issuing permits or permit process.
7.
Communicate with a high volume of visitors or customers.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
8.
Greet visitors and provide directions to desired destinations, services, or products.
9.
Answer questions from the public in person, by telephone, or in writing, to provide information and assistance.
10.
Provide a variety of visitor information such as permit applications, recreation handouts, picnic areas, concessionaire facility locations and operations.
11.
Interact with a diverse public representing a cross-section of the nation and other nationalities to include: different cultures, ages, social, ethnic, and economic groups.
12.
Responds to general email inquires in a timely manner using concise language and knowledge of special use permit regulation, guidelines, and policy.
Technical Competence - Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
13.
Write reports which provide a detailed analysis of event(s) including photo documentation.
14.
Use computers to look up information on the internet, such as to obtain forms or specific information needed.
15.
Use computer software to prepare letters, answer emails, reports, or other documents.
16.
Monitor activities for compliance with procedures and policies.
17.
Calculate costs, make change, and/or processing credit card transactions for customer payments.
18.
Complete shift accounting reports for sales.
Verification Statement
19.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.