Veterans Health Administration Logo
Position Title
Medical Support Assistant (Advanced)
Agency
Veterans Health Administration
Announcement Number
CAZM-12547651-24-EMG Opens in new window
Open Period
Friday, September 13, 2024 to Monday, September 23, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
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2. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
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3. Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?

To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
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Preferences
1. Select the location(s) you want to be considered for. You must choose at least one location. (limit characters)
2. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
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Your resume must include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
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In order to receive appropriate consideration, you should submit proper documentation if you are claiming eligibility for Veterans' Preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans' Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage). (limit characters)
If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. (limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
3. I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement. (limit characters)
4. In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English? (limit characters)
Assessment 1
Thank you for your interest in a position within the Department of Veterans Affairs Health Administration. The following section is used to determine basic requirements for appointment in the federal government and qualification for the Advanced Medical Support Assistant. The full performance level of this vacancy is GS-06.

The following Knowledge, Skills & Abilities (KSAs) should be reflected within your resume or on a separate document with your application package:
i. Ability to collaborate & communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists & nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies & regulations.
iii. Ability to communicate tactfully & effectively, electronically, by phone, in person, and in writing, with internal & external customers. This may include preparing reports in various formats & presenting data to various organizational levels, as well as resolving patient concerns.
iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models & patient health care portals) as it relates to access to care.
v. Advanced knowledge of policies & procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow & patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
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1. BASIC REQUIREMENTS: Do you possess six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position; OR one year above high school; OR, equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable? Note: Foreign Education-To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.
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2. From the descriptions below, please select the response that best reflects your level of experience for a Advanced Medical Support Assistant at a GS-0679-06 position. Your resume must support your response. (limit characters)
***Application Package Notification & Important Information***
 
We appreciate your interest in available positions within the Heart of Texas VA Health Care System.  It is our goal to forward every eligible and qualified candidate for consideration. 
 
Due to the nature of our systems, it is imperative that your application package be accurate and complete.  Therefore, prior to finalizing your application package and submitting for consideration:
 
Ensure all documents are appropriately selected, are legible, and have uploaded successfully (we recommend viewing them a second time to ensure no errors have occurred in the process).  Missing documents may cause your application package to be ineligible for consideration.
Ensure that all responses to the assessment questions are accurate and correctly reflect your current situation.  Question responses are used in determining if you meet specific eligibility and qualification requirements.
 
Please Note:  Until the closing date of the announcement, you can update or edit your package.  However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses.  By submitting your package for consideration, you are attesting that your application package is complete and accurate.
 
Some helpful tips:
*Resume - Your resume must include the following information for each job listed:
Job title
Grade Level (for federal positions)
Duties (be as detailed as possible and ensure they demonstrate how you meet the specialized experience and/or Knowledge, Skills and Abilities required for the position)
 Month & year start/end dates (e.g. June 2019 to April 2020)
Full-time or part-time status (include hours worked per week)
*Education - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
 
*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
 
*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
 
*Proof of current certification, licensure, or registration (if applicable).
 
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/transcripts/
 
https://www.usajobs.gov/Help/how-to/account/documents/resume/build/
 
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/
 
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