- Position Title
- Lead Case Manager
- Agency
- Administration for Children and Families
- Announcement Number
- HHS-ACF-DE-24-12570541 Opens in new window
- Open Period
- Thursday, October 24, 2024 to Wednesday, October 30, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the Department of Health and Human Services? If yes, confirm:
• You are located in the same local commuting area of the vacancy
• Your grade is equivalent to or above the grade level of the vacancy AND
• Your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center page (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ctap/).
• You are located in the same local commuting area of the vacancy
• Your grade is equivalent to or above the grade level of the vacancy AND
• Your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center page (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ctap/).
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
For more information, review the USAJOBS Resource Center. (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/)
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Resource Center. (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/)
Preferences
1.
In the last five years, based on the closing date of this announcement, have you served or are you currently serving as an Executive Branch political, Schedule C, or Non-career SES appointee? You can find out if you have held one of these appointment types by looking at your Standard Form 50s in your Electronic Official Personnel Folder (eOPF), in Section 5 where the legal authorities are listed.
- A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an assistant position to a top-level federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)).
- A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director of OPM, because of the confidential or policy-determining nature of the position duties (5 CFR 213.3301 and 5 CFR 213.3302).
- A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations (5 CFR 317 Subpart F).
Assessment 1
1.
Select the one statement below that best describes your education and/or experience to meet the basic requirement for a position in the Social Science Series, 0101.
Select “Yes” or “No” to the following question(s).
2.
Do you have at least one year of specialized experience, equivalent in difficulty and complexity to at least the GS-12 grade level in the Federal Service that includes 3 of the 4 following?
- Formulate program policies, regulatory materials, and/or guidelines related to unaccompanied children.
- Conduct investigations related to the care or custody of unaccompanied children to assess adherence with relevant laws, policies, procedures, and/or child welfare standards. recommendations for improvement.
- Liaise directly with internal and external stakeholders on child welfare matters to obtain feedback, provide technical assistance, develop potential solutions to identified issues, or otherwise address or resolve concerns.
- Provide case management and services or otherwise coordinate delivery of services for unaccompanied children, their families, and/or their sponsors. Coordinate the delivery of social services and/or technical assistance aimed at helping immigrant populations adapt to their new country.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Investigates complaints and concerns related to the care and custody of unaccompanied children.
4.
Assesses adherence to federal law, organizational policy and procedures, and child welfare standards, including best practices; drafts findings; and makes recommendations for improvement.
5.
Cultivates and maintains strong stakeholder relationships at various levels.
6.
Improves unaccompanied children's access to services through planning, reform, and integration.
7.
Evaluates the needs of unaccompanied children through the use of site visits, program reviews, interviews, and other methods.
8.
Provides input on techniques and methods used to evaluate office's performance and helps to identify solutions or to propose new initiatives to continue to improve service delivery.
9.
Estimates progress in meeting established milestones and deadlines for completion of assignments, projects, and tasks.
10.
Prepares reports and maintains detailed and accurate records of work accomplishments and administrative information.
11.
Provides recommendations and/or advice to senior and executive leadership based on data from reports and field work.
12.
Reviews completed work to see that the supervisor's instructions on
work priorities, methods, deadlines, and quality have been met.
work priorities, methods, deadlines, and quality have been met.
13.
Leads a team in identifying, distributing, and/or balancing workload among employees.
14.
Coaches case managers in the selection and application of appropriate problem-solving methods and techniques.