- Position Title
- Lead Public Safety Dispatcher
- Agency
- National Park Service
- Announcement Number
- AK-1537-DENA-25-12577880-DE Opens in new window
- Open Period
- Wednesday, October 16, 2024 to Wednesday, November 6, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
1.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (MUST include beginning and ending month/year e.g., 5/2019-10/2019 or 5/10/2019-10/20/2019), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the exact hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
Assessment 1
Minimum Qualifications
1.
From the descriptions below, select the one statement that most accurately describes the experience that you possess that demonstrates your ability to perform the duties of this Lead Public Safety Dispatcher, GS-2151-09 position. Read all responses before making your selection.
2.
As a condition of employment for this position, all public safety dispatch personnel must have access to the Alaska Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) systems to perform job duties. Have you ever been convicted of a misdemeanor or felony?
3.
This position requires a qualified typist. Please certify your typing ability:
4.
What is the minimum number of words you can type per minute?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
5.
Operate and oversee the day-to-day operations of a communication or dispatch center.
6.
Monitor call volume and radio traffic to provide guidance and direction as necessary.
7.
Ensure the center meets minimum staffing levels requirements by implementing staffing policy and coverage strategies.
8.
Ensures continuity of operations by mitigating outages, troubleshooting problems, and escalating issues as necessary.
9.
Ensures that dispatch tools, software, operating systems, and resources are updated and in good working order
10.
Performs as an advanced level dispatcher and sets the standard in terms of proficiencies and skills required.
11.
Provide support and guidance to a team of public safety dispatchers.
12.
Assist in recruitment, personnel actions, equal employment opportunity (EEO) topics, performance management, counseling, training, documentation, evaluation, accountability, and may make recommendations in terms of progressive discipline.
13.
Manages scheduling and plans the work to be accomplished by subordinate staff.
14.
Gives feedback on the quality and quantity of work by subordinates to ensure that employees are meeting minimum service standards.
15.
Promotes work and life balance by fostering resiliency and considering employee health and wellness.
16.
Conducts employee evaluations and fosters employee development.
17.
Manages and organizes data for use in reports and investigations.
18.
Assists in strategic planning and provides input in terms of needs, project development, and budgeting.
19.
Acts in capacity or on behalf of the Center Manager as needed.
20.
Assists the Center Manager by helping to ensure the center stays in step with industry best practices and technology.
21.
Assists in developing projects by identifying needs, researching solutions, and drafting required documentation to support needs.
22.
Interfaces with other supervisors and managers as necessary and serves as a liaison on behalf of communication center to other personnel, stakeholders, and visitors of the organization.
23.
Assists with miscellaneous administrative tasks and assignments such as property control, inventory, budgetary, travel, purchase cards, and compliance.
24.
Interfaces with human resources to prompt personnel actions, complete required paperwork, and ensure that payroll is completed by stated due dates.
25.
Runs reports to convey statistics and trends at user's requests.
26.
Assists in the administration and design of the Computer Aided Dispatch (CAD) system and other dispatch platforms.
Verification Statement
27.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.